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“Fabulous, will definately go back, Viva Mexico, Viva Tequila”

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ClubHotel Riu Tequila
Ranked #48 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Middlesbrough, United Kingdom
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Fabulous, will definately go back, Viva Mexico, Viva Tequila”
Reviewed November 23, 2010

This was one of the best holidays ever. Everyone was wonderful and couldn't do enough to make our holiday great. The Assistant Director, Gerardo, was always available and asking if we needed anything. I mentioned casually, one night after dinner that I fancied a baked potatoe and they were on the buffett the next night. The food was lovely and plentiful no complaints from us there. The Animation (entertainment) team were wonderful and the shows were great fun and very enjoyable. Everyone talked to us like we were a friend and not just a hotel guest. The rooms were large and comfortable with lots of alcohol on tap. My husband asked if they would change one of the bottles in the drinks cabinet for brandy as that is his tipple and they just put a bottle in the room. What more could a guest want. I would totally recommend this hotel to anyone young or old.

  • Stayed November 2010, traveled as a couple
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Helpful?
3 Thank Janice447981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 23, 2010

Been back now 2 days from a fabulous 2 weeks at the Riu Tequila. The service is that of a 5 Star hotel, these staff work 12 hour shifts 6 days a week and do nothing but smile, ( the odd tip gets you 6 Star service) The hotel itself is typical of Carribean 4 Star hotels, very nice, if the 5 Star label is important to you the Riu Palace is right across the road. The hotel is in a upmarket gated community with about 7 other hotels, so, very safe to go out at night. Playa Del Carmen is a nice 30 minute walk away. The only thing that lets this hotel down is the food, very repetative and not of great quality ( if you have styed at the Melia or Iberostar chain of hotels you will know what i mean). There is 3 Al A Carte restaurants, Mexican and Asian very poor, steakhouse more pub grub than best Bistro!! Please, only take American dollars, bars, shops trips are all priced in $s, and the exchange rate is poorer when they quote in Pesos. 100 yards from the hotel is a shopping centre, please please dont book your excursions there (even though prices look cheap) After being warned not to, we did and was ripped off for £50 (they forgot to pick us up and only gave us half our money back). We also learned a Canadian couple on honeymoon had to return home because of a berevement and was ripped off for $300! Other than that (unless food is top priority) you will have a fabulous holiday at the Riu Tequila. Enjoy!!!!

  • Stayed November 2010, traveled as a couple
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Helpful?
3 Thank AlanB69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 21, 2010

Stayed at the Riu Tequila, Playacar from 7-11-2010 to 19-11-2010.
Wow what a fantatsic place, top marks to all the staff from managerment to cleaning staff, I have never experienced such happy welcomming staff all round.
Imaculate in cleanliness, fantastic in effort.
Brilliant location, not right on the beach but that has it's benefits, the toilets are clean! (Rui Yacatan which is next door on the beach had smelly toilets!). Good for the beach, the town and lots of activities, and all very safe. (If you stay here go hire a push bike from just outside, it is £3 a bike for 5 hours and you can really see the town and surrounding areas.
Food is obviously quite repetative after the 1st week but had such a wide range and did change some dishes so the best all inclusive I have ever been in for food quality.

I have been meaning to write a review so many times but this was such a good place I have finally done it after threatening to do it at least 25 times so that says something!

Oh yes, there were a couple of minor bads, the coffee is awful! but they do have instant, just find that if you need coffee in the morning, and the wine is pretty dire too, in fact very dire lol but I am a wine lover and there is such a good range of branded drinks I just drank other stuff. (thought I'd better mention the bad too :) )

Stayed November 2010, traveled as a couple
Helpful?
4 Thank tdebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2010

My mates 40th, his wife, 2 x friends, my wife and my daughter and her boyfriend as a party of 8. This is a hotel resort that is a great place to have fun. The food was terrific, lots of choice, well cooked, great staff who like a bit of fun, good rooms (brilliant to have optics and 4 x spirits in the room as part of the mini-bar, a great touch), very clean. Overall, a grea place to have fun and we certainly did.

  • Stayed November 2010
    • Value
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Helpful?
1 Thank MauricePerkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 20, 2010

Having just returned from the Riu Tequila I just had to write a review on the hotel.
If you are looking to go to Mexico - avoid the big hotels in Cancun and take a trip out to playacar and the Riu Tequila.
Service
The staff at the hotel work tirelessly to make your holiday special. The bar staff at the theatre bar were superb - never waiting more than a few seconds for a drink and always with a smile and friendly conversation and often remembering what you drink.
The maids also fantastic - cleaning the room thoroughly every day leaving towel animals of all shapes and sizes - the little extra's just make it special.
The hotel manager - well all I can say is when does he sleep? Often around at breakfast, always there at dinner and available to speak to whenever you want to.
The entertainment staff also work such long hours and put on an excellent show. Very professional. The icebreakers were so funny and made all the better by the enthusiasm of the staff.
Location and facilities
1 hour from Cancun it is a bit of a drive from the airport but worth being that little bit further out. Playa del carmen is typical tourist resort with cheap and cheerful souvenirs a plenty. £2.50 taxi ride from the hotel or a 40 min walk on the flat. Playacar is a very safe and well policed hotel strip - you wan't get in without a police check - so felt incredibly safe.
Cozumel is worth a trip but if you get seasick make sure you take some tablets as it was a little rough on the 45 min ferry journey.
The beach at the Riu Tequila is fantastic and far superior to San Fransico beach on Cozumel. Free sunbeds, plenty of space and lifeguard on duty. The sea can be a bit rough but also fun playing in the waves.
Although spent most of the time on the beach as it was so nice the pool area was nice aswell.
Food and drink
Selection and quality of food fantastic - I had to decide on what I wanted for breakfast every morning in bed otherwise I would get confused when I got there as soooo much variety!
Normally come home from hols craving something but not this time - not even a cuppa tea as this was lovely too
AI drinks include some international brands including smirnoff vodka and Beefeater Gin. - the cocktails are worth trying too along with the tequila bon bons
Anything they need to change?
If you are a wine drinker - you will be disappointed - it is vile!

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
6 Thank Sal_LeeB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 18, 2010

Picked this hotel for my 50th birthday and what a time I had, Suzy organized us to have a meal at the steak house, and we were treated like royalty , the hotel cleaner made a birthday cake from towels and placed them on the bed with balloons with faces and my cards decorated around the room . Absolutely amazing. The pool bar was where the majority of the english hung out, the bar staff were second to none, Arsenal, Rossi (Rosy), Cruz, Ana and the others were fab, full of fun. Try the bar cocktails they are lush. The entertainment was funny and entertaining the comedy show really funny, Grease was good but Mama Mia was fab they really work hard to give you their all .
The only bad thing was the mexican restaraunt attached to the Riu Yucatan (Not a part of the Riu Tequila at all) otherwise known as the beach bar, we ordered a beef fajita and a chicken fajita, but they brought us a prawn and a chicken, after explaining the mistake off the waiter went and brought back our order, so far so good, as I tucked into my meal, the beef one, it tasted funny so I asked my hubby to taste it, he picked out a piece of beef and underneath was a king prawn and about five scattered on the plate, now I have a slight allergy to prawns so I found this quite upsetting, we complained to the waiter who offered to change it but by then I had eaten some of the beef laden with fish juice so I didn't feel comfy finishing the meal. So we left and reported it to the reception at our hotel who promised to look into it. Other than that I am hoping to return to the Riu Tequila hotel in the near future.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank poppie1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillarys, Australia
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 12, 2010

Just back from the Riu Tequila. We visited with our 2 boys aged 10 and 8 and my parents.
First impressions were excellent, the staff, food choice/quality and cleanliness were superb. My only small gripes were the rooms are not real family rooms, just 2 x 3/4 beds stuck together, which was not ideal, maybe ok for smaller children, but after 16 nights got beyond a joke!! The beds seemed a tad damp, maybe a combination of air con and humidity. The drinks in the room fridge were replenished as and when, we found the in room optics unneccessary, we were only 100 yards from the pool bar!!
The bar drinks were fine, apart from the now infamous wine! the beer is drinkable, it's Dos Equis, not Corona as I thought, the Cerveza Negra (Dark Beer) is not bad.
All the staff are cheerful and welcoming. The animacion team were fantastic, working hard to get people involved in various games during the day, although not too hard or pushy. My youngest used the kids club (Riu Land) every day and was involved in various productions, 'Grease', 'The Lion King' which he loved. Again, ALL the staff here were fantastic, in direct contrast to the Thomson rep, Suzy, who was a complete waste of space, unsympathetic, unhelpful and downright rude, I think she needs to reassess her choice of career.
Would definately come here again, but not for 16 nights, this to us, seemed too long to be sitting around doing nothing, although the first day back at work may change that thought!!

  • Stayed October 2010, traveled with family
    • Value
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Helpful?
1 Thank spacehopperhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#25 Top resorts Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

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