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“couldn't of wished for more for our wedding!”

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ClubHotel Riu Tequila
Ranked #49 of 213 Hotels in Playa del Carmen
Certificate of Excellence
East Yorks
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“couldn't of wished for more for our wedding!”
5 of 5 bubbles Reviewed May 15, 2010

We came here too get married, we couldn't of wished for anything better! From the start everything was amazing, we got up graded too a junior suite, (if your getting married please speak too manager about this cos reception staff did say there was nothing available and tried too fob us off!), and the room is much better with a seating area, and lots more room! We got married in the gardens, which was alot more private than the beach, we paid extra so we could get more photo's taken which enanbled us to go to the beach on the buggy for extra photo's which was well worth the money!
We travelled with a party of 15, with children, everyone throughly enjoyed it, the entertainment staff we're great, working all day around the pool and at night! We booked a couple of trips with Thomson, the Dolphin Experience(which was fantastic) and the pirate trip( ok, drink free and buffet on board!)! The hotel and grounds are very clean and tidy with staff working around the clock, room service every day, and the bar in the room stocked up every other day! All in all we couldn't of wished for a better place too get married, ( and an extra 4 days cos of volcano, courtesy of Thomson, thank you), staff we're very attentive, all we can say is thank you and we will be back! Crazy James is Crazy lol!!!! I would definately recommend this hotel!

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JevEastYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Nottingham
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 14, 2010

My husband and I stayed for a week at the Riu Tequila and had a lovely time. Our main critera when choosing our holiday was somewhere hot with a lovely beach where we didn't have to think about a thing and this is exactly what we got. We spent our days laying on the beach and in the evening enjoying a few drinks at the bar. The entertainment wasn't our cup of tea however it never felt intrusive and you could happily ignore it if you wished.
The staff could not have been friendlier, everyone said hello and the bar and restaurant staff were excellent. The food was good in the main restaurant with lots of variety. I really enjoy eating out on holiday and this was the one thing I did miss, however this is more to do with my own tastes, we knew what we were getting when we booked an all inclusive holiday.
The cocktails were lovely, especially the margaritas and mojitos!
The hotel and the rooms were spotless and I got a good night's sleep every night.
The beach was gorgeous, lovely white sands, it was very well looked after by the staff and great to have shaded areas if you had had enough of the sun.
We didn't do any trips as we really were just after a 'doing nothing' kind of holiday, however having backpacked round mexico 8 years ago I have been to some of the main historical sights and would recommend them to anyone visiting mexico for the first time.
I know there are some comments on here about this not being a 5 star hotel and that may be the case, and everyone has different taste and standards, however for the value for money I personally thought it was brilliant, I really could not find fault with the hotel, the staff or Thomsons holidays and I would happily go back or recommend to a friend.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank scanny77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed May 12, 2010

The hotel is generally very good and provides a robust level of service and accommodation; the staff are friendly and approachable.

As the Hotel is on the non- beach side of the road visting the sea is via a walkway (hotel also provides a shuttle buggy) next to the RIU Yuctan hotel or by walking via the nearby RIU Playacar hotel.

Guests of the Tequila have the use of the facilities at the Yuctan and the Playacar hotels so there is no need to worry about taking drinks/food etc.

I would have no problems in returning to the Tequila and highlight my views;

Check-in; if travelling with Thomsons the keys and All Inclusive wristband are ready for immeadiate collection and you complete the reqistration form and take it back to the reception later that day/next morning, this process is welcoming if you have had what appears to be the 'traditional' long customs process at Cancun airport... just be wary though it can take the bell-boy a while to get the bags to the rooms so you may wish to drag them there yourself

Service at Bar was very quick even at busy times.

Drinks; the choice was excellent ( includes branded named spirits) though the lager was dissappointing and not help by plastic beakers.

Food; this was very good quality and a good choice, we stayed for 10 nights and did not find it over repetative. The 'ala Carte' Restaurants require booking in the morning - 1st come first served - but were nothing special and to be honest if you cant book them the food was generally available as a buffet choice during the course of the stay.

Pool; We found this a bit murky and not over appealling; the one at the Playacar we felt was much better and brighter.

Tipping; we felt absoluty no pressure to tip and the staff were not looking for it; if you have been to Eygpt you will notice the difference; if you do want to tip you can.

Rooms; we found these very good. A massive positiive is that the air-con and ceiling fan stayed on all day so you could come back to a cool room. Rooms were cleaned to a good standard daily. A choice of Spirits in the room are provided plus a fridge which was stocked with beer, 7-up and other similar drinks. Driking water was also provided.

The Evening (stage) enteraintment was good though it finished promptly at 22.30 which in my opion is a little early; the hotel has a disco from 23:00 to 0200.

Reception area; this was pleasant and a good meeting point however as it is open (ie not air-conditioned) it does get hot .

Mossies; generally not too bad, though they can be a problem at the poolside restaurant , so take repellant and spray your arms/legs before the evening trips (will come in useful as well if you visit Chichen Itza and a Cenote.

Not hotel specific but useful info;

Shopping - the hotel shop is small and limited, a couple of minutes walk away is a small parade of shops or take a 30min walk ( 5 US dollar taxi) to 5th Avenue - bigger choice.

Trips: Thomsons trip (and other reps in hotel) to Chichen/Cenote is circa 100 US dollars, similar in a 14 seater aircon minibus from the nearby shops is 55US dollars (we went on this -no problems).

Volcanos/Ash delays: Thomsons/the hotel performed well here; we were due to leave in the morning and whilst we had to give our room up at midday we were allowed to use the facilities/eat/drink etc until we left at 19:30 - showers facilities were also provided.

All in all a very good hotel and though we preferred to use the hotel Playacar pool and dining during the day the Tequila is a good hotel choice and I would have no problems in returning there.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mr260Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derbyshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 12, 2010

This was our first holiday with our young daughter just turned 3; so we were a little nervous as obviously we wanted our daughter to have a lovely holiday and wondered how she would cope with the change in environment particularly the food. As a couple we have travelled extensively and this is our third time back to Mexico.
We shouldn't have worried about our daughter- we all had a wonderful time at this hotel and a holiday is what you make it.
The hotel - was always clean and tidy - we stayed in a suite and our room was wonderful. Standard rooms do not have baths only showers and our daughter doesn't like to shower so if you have young children then the suites are a better choice.
The staff - the hotel staff are great; they were always cleaning the rooms; the steps outside the rooms; the paths; the poolside; the place was spotless. They made a big fuss of our daughter and did everything they could to make it easier for us.
The entertainment staff - worked so hard managing the activities during the day; they are not pushy if you don't want to join in. They put on wonderful 'cheesy' shows in the evening. Our daughter loved the mini disco and games and also the Mexican party night.
The food - we always found something we liked to eat. Obviously, you are not going to get your traditional english food but that is not what I look for when I visit another country. Breakfast had everything you could want from freshly cooked pancakes, omelettes, every type of egg you could think of, sausage and bacon (not your traditional english) breads, cereals, muffins, fruit, yoghurt; sausage; bacon, hams and cheeses etc
Lunch - pizzas, hotdogs and burgers mainly - there was always pasta and the salads are very good became repetitive very quickly
Dinner - you could choose from 3 restaurants. The main restaurant was buffet style and there was always plenty of choice and the food was always fresh. Our daughter did not struggle to find something she liked to eat. The other 2 are specialty and had to be booked. The Asian restaurant was very good especially the sushi we visited 4 times. The Lupita is a steak restaurant and this was equally good although the pudding was not to our taste. This restaurant has a set menu but you could request something different for your children if you wanted or special side orders for yourself.
Overall for an all inclusive hotel I thought the food was great.
Pool - great pool, good cocktails.
The beach - fantastic beach and sea is lovely.
Trips - we only did the dolphin trip and the captain hook trip this time - the dolphin trip was great and the captain hook trip would have been brilliant if we didn't have our daughter (it was basically a booze cruise). We were told however, that it would be suitable for all ages but in hindsight we should have guessed so bear that in mind if you have young children as space is limited on these boats and when all the adults get dancing it was a scary place for our daughter. We always book with the locals it is cheaper that way and you get the same.
Improvements - the buffet could get crowded and there were queues for food sometimes so not always a stress free experience when you get rude people pushing in but that is not the hotels fault.
You could only have wine, beer or soft drinks in the restaurants. The wine's not great.
The spanish students didn't really bother us - they sometimes took over the pool bar and was noisy at times but the pool and it surrounding area was plenty big enough to keep away if you didn't want to join their party. They were on holiday too and they did no harm.
Overall - great value for what you get - cleanliness, good food, great pool and beach, plenty to do (lots of trips), brilliant kids club, great entertainment. Another good thing about this hotel is that you can try out the Riu Yucatan and Riu Playacar both within a few minutes walk. Both of these hotels are on the beach.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank summer_r0se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altrincham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 12, 2010

Yes the Tequilla may not be a 5 star hotel but Thomson do rate it as a 4 star in their brochure which is about right. Not that any star rating could change my opinions of the hotel and staff. The hotel is clean at all times and the gardens beautifully kept. The staff are so friendly as are the Mayan people who are from this region.
For an all inclusive resort the food is great, with lots of choices includin Italian, Chinese, Mexican in the main buffet area. Only problem was there was too much choice. Catering for approx 1000 people or more is alot harder than cooking in a local restaurant at home.
How anyone can say a bad word about this place to me is unbelievable and believe me I am as picky as the next person.
The Thomsons reps were fab even though tired with all the mither of the ash cloud causing disruption but they still always had a smile on their faces. Wendy was great at recommending a local restaurant which was beautiful.
We had a problem with the air con and within 10 mins someone was there to sort it out.
ALL I CAN SAY IS A BIG THANK YOU TO ALL THE STAFF AND REPS FOR A GREAT HOLIDAY AND WISH YOU ALL THE BEST FOR THE FUTURE.
We were delayed coming home by 9 hours due to the ash cloud and Thomsons looked after us all the way and the air crew on our return even though they were delayed like us were so helpful and full of smiles.
NO COMPLAINTS FROM THIS COUPLE JUST A GREAT BIG THANK YOU :-)

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank villaslats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancs
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 11, 2010

Stayed here for 14 days.
First impressions hotel was clean and had recently i believe undergone a makeover.
Lets be honest right from the start this is in no way whatsoever a 5 star hotel.
If you believe this then you are dillutional and suffering from heat stroke.
At best a 3 star plus, perfectly acceptable for the money paid.
If you want quality then pay quality prices.
Average price for tequilla is around £1100 for 2 weeks including flights so work out the sums yourselves.

GOOD THINGS.
---------------------
The hotel is well cared for
The staff are sometimes generally friendly
Rooms cleaned daily
Nice gardens
nice pool
exellent swim up bar
sports bar with 24 hr local produced drinks

THE BAD
------------
Hacienda open style lobby where you cannot sit as the heat is intense
Because of this you get bitten to death by the mossies "guaranteed"
Sports bar only serves drinks and cocktails in plastic small cups
Left over food from restaurant served in sports bar fridge with stale crumbly bread
Food is generally of a poor offering and repetitive at best.
Service in restaurants is nothing short of rubish and tables are constantly left with plates not removed for ages.This i saw on many occations so Tequilla do improve on this one
Rooms are very basic but clean, the old saying you only sleep there does not wash as it is your home for 2 weeks

If you want luxury then stay at the palace riverra mayah or mexico.
Around the £1700 mark for 2 weeks but the hotels is 5 star luxury all the way
I know as i stayed in rivierra mayah palace last year.
champagne for breakfast chandeliers air con attentive service high quality food ect ect

CONCLUSION "YOU GET EXACTLY WHAT YOU PAY FOR"

NO FREEBIES IN THIS WORLD
------------------------------------------

Over all impression is of a reasonable 3 star hotel.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianalou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annapolis, md
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 11, 2010

Just returned from 4 days at RIU Tequila. This is a beautiful hotel and the grounds were very well kept. The staff work very hard and are constantly cleaning.

We booked through RIU.com and upon arrival at the airport, we were greeted by name. It took 45 minutes from airport. Check in was smooth and English was preferred over our broken Spanish.

The buffet dinner and breakfast was great, alot of selection. We ate at the Steakhouse and it was so-so. The steaks are more rib eyes and flank steaks, so no filets here. Lunch buffet was very average with hot dogs and burgers each day, but not bad. We did eat at RIU Playa car for lunch and it was exactly the same. The birds were sneaking in and eating right from the buffet plates. Gross.

We took an 1/2 day excurion through Blue Caribe and snorkelled with turtles in Akumal Bay. We also saw eel rays and a Baracuda. The reef was also very nice. We then went to Hidden Waters Cenote (same trip) and this was wonderful. The water was great and crystal clear. Highly reccomend this. We also visited Tulum. While very nice, it takes a while to get there and back, but also worth it.

We ate in downtown Playa Del carmen one night and this was fun. The cab rides were exactly $5.

Overall this is a great resort, you get a mini bar in your room and we never had an issue with having enough drinks. The walk to the beach is not bad, but beware, the shuttle does not run between 1 and 3, which is when it's the hottest. Never had a problem with chairs either.

A few negatives:
1. The animals on the resort are nice, but they have cats. Some of them got into the steakhouse and were annoying. People fed them and then they meowed for a while.
2. They say you can use any RIU resort, but RIU palace would not let us get drinks at the beach bar or eat lunch there. Kind of a tease.
3. Mosquitos were around the hotel and surrounding area, not much you can do about that.
4. Didn't see too many people tipping. I guess since they say it's included, most people didn't bother. We were sure to tip frequently and got faster service.

Overall, wonderful time.

  • Stayed May 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kinoxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

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