Just like all the other RIU's we have been to, the RIU Tequila was fantastic in every way. The staff,service,food,grounds,entertainment all top notch! While the rooms are not fancy,they are very comfortable and cleaned extremely well by the maids. Also loved all the wildlife on the resort grounds, the Mexican "Racoons" and others made it extra special.
The pools are great and the beach although a short walk away, is just amazing. It is actually really nice to do some walking and enjoy the scenery.
The pottery shop by the Lupita restaurant is wonderful, we were able to create beautiful memories by painting our own souveniers to take home.
Front desk staff is wonderful and multilingual. A special thank you goes to Pablo at front desk for his willingness to help and going the extra mile when a problem arose (not related to the resort).
Never Ever book anything with the tour companies on 5th avenue/Playa del Carmen, only book your yours at the resort lobby with the professional tour companies. We made a mistake of booking an Xcaret Plus/Dolphin Swim with a company called Mayan Trail and were promised a nice discount. We paid a 20$ deposit and were told that the rest can be paid when we are picked up from our resort...the catch was to be willing to go with DIEGO, the sales person from this SCAM tour company, to Allegro Playacar for a timeshare spiel which was to take 90 minutes..we knew we would not purchase anything but went anyway thinking we got a discount on Xcaret tickets and ended up spending all day with these people. At Allegro, a guy names CHRIS, another crook, took us to the Occidental Grand Xcaret for a tour and breakfast and showed us the Royal Club suites which they are trying to sell. Occidental/Allegro hotel chain is behind this timeshare scam and they work in the co-operation with these so called tour companies to suck people in for their presentations.
Then we were taken back to the Allegro and had to endure a peer pressure presentation of this timeshare scam and when we did not wish to buy into it, Chris' demeanor sure changed, his was pissed off and vanished without saying a word..typical crook, commission hungry rip-off artist, just like this Diego character representing Mayan Trail Tours. A lady there gave us some reservation ticket for the Dolphins at Xcaret park and $55 USD cash claiming that they made a reservation but could not pay for it...blaaah blaah.
The next day we were to be picked up from the RIU Tequila at 8:30 but the phone rang in our room at 7am to inform us that there had been an accident and if we could go another day..advised it was not possible and us and our two little children were ready and excited to go. We were told that they would call us back in 5 minutes but they never did. Went to the front desk and they had never heard of this tour company and called the number on the "receipt" and phone was hung up in our ear. Called again and we were told that we will be picked up at 10:25am.....well they never showed.
We ended up taking a taxi 15USD x 2 for roundtrip and paying for the Xcaret Plus + Dolphin Swim at the gate in full...less the $55 USD that was given to us...so in the end we were on the plus side by 5$ with this scam after taxi rides ($30)and lost $20 deposit.
The Xcaret Park was beautiful and the Dolphinus Park staff was amazing, our little daughter was made to feel soooo special, it was amazing!
Returning back to the Riu Tequila after all this, felt like coming home, it felt so safe and comfortable. We have stayed at Occidental hotels before but never again. We will stick to the RIU,Bahia Principe and alike from now on..as they a truly fantastic!
It angers us that the Occidental chain has stooped so low as to orchestrate such a scam and to screw families with little children, how dare they!!!
Oh, by the way. We were told by Diedo not to tell the Allegro presentation staff that I work in travel industry...as he would not get his commission..as we most likely would not qualify as people being screwed over..too much inside knowledge. It was appalling to see a rep for Occidental Grand whom I have met in Edmonton at a trade show, sitting there at Occidental Grand breakfast table trying to suck them into this timeshare scam.
I know I will not recommend any Occidental chain hotels and will try and sway people from booking them even if I lost my job over it.
I know this has happened to many people out there and though I knew better...but :( Live and learn!!
Safe and Happy travels everyone!!!!
- Official Description (provided by the hotel):
- * Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Clubhotel Tequila Hotel
- Riu Tequila Mexico
- Hotel Riu Tequila
- Riu Tequila Playa Del Carmen
- Rui Tequila
- ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico