We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Great Place to Stay!” 4 of 5 bubbles
Review of Hotel Riu Playacar

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hotel Riu Playacar
Ranked #52 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Huntington Beach, California, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Place to Stay!”
4 of 5 bubbles Reviewed October 30, 2013

My wife and I loved this hotel so much that we are going back again next year for two weeks. Great Staff! The food is pretty good as long as you understand that it is mainly buffet style. The activities staff around the pool was Great! always something to do, from dance lessons to Spanish lessons. This is the smallest of the 6 RIUs in Playacar and, in my opinion, the least crowded. Nice beach area to relax on and we never had a problem finding a seat by the pool.

Room Tip: There are no elevators at this hotel, so you might want to think about that if you are lugging a bun...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Jerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,422 reviews from our community

Traveler rating
    2,115
    1,578
    458
    172
    99
See reviews for
1,156
1,880
51
18
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (516)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Plano, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed October 30, 2013

Hotel upgraded from tequila but not an upgrade at all the facility is more run down nothing do to at property. Pool needs updating and you have to walk far to get to anything. Food leaves much to be desired you have to hunt down a drink. So much for all inclusive

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

We stayed here for our honeymoon and it was the most amazing hotel!
The staff are all very attentive and the range of food and drink available is first class.
Whether you want to relax by the pool all day or venture out on the various day trips you will have an amazing time.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

Just returned home from Riu Playacar, Great vacation, there were activities all day long. Shows at night were wonderful. Food could use a little less salt. Drinks were good. Was there from October 3 to October 15. Great time to go if you do not want a lot of children around. Weather was perfect. Can"t wait to go back as it is a small resort, easy to get around for seniors.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank topsweety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow scotland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

Wasn't the best riu we have stayed at but overall quite good.we stayed there from23rd Sept till7th October all the staff were superb especially Monica the assistant director who went out of her way to assist you .overall the food and refreshments were great if you asked for top brands you were given them .good luck to all the staff.

Room Tip: Block2 2 by floor.right side.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank domrep_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed October 18, 2013 via mobile

I came here with my wife's family for a couple of days. A couple of years ago I stayed in a Riu in Mazatlan, so i was thinking it would be as good as the other. So wrong! Rooms look old, beds are worst than many economy hotels I have stayed, buffet is boring and limited in options. Also, even when some employees do make everything possible to make your vacations a good experience, most of them spend most of their time giving reprimands, specially the waiters from any of the restaurants. I will think twice about selecting a Riu as an option for any destination.

Stayed October 2013
Helpful?
2 Thank Jorge E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shropshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Hi .
been back from riu playacar for a few days now.what a holiday we had,it was so nice. yes it needs up dating a bit but hope they dont make it like all the other riu hotels,.
From the min we got there they was so helpful.
the rooms were big and very clean,the mini bar was nice to have. it would have been nice to have some think to make a cup of tea or coffee,as i do like a brew when i get up ,
the pools was clean,and they even clean it thougth out the day .the drinks was good ,and for the food,it was the best we have had in a al.
I know we all say its what you make of a holiday that matters,but not in this hotel,they are always around to help in any way,i have never seen so many managers on hand from am to pm.we had a bit of a prob ,and they sorted it out within mins,not only that,when we got back to our room that night there was a bottel of bubbly for us.
jasmin the rep was new, but she did her job so well,a nice girl always had a smile on her face.
the guys from the entertament team works so hard all day and night,there was somethink on all day,if you wanted to do it you could,the shows at night was very good,
all i have to say is Riu playacar dont change this hotel like you have done to all the others,yes it needs updating,but we dont want all that pink like the others,we will be going back to this hotel that is if they dont change it

Room Tip: block 6 and 5 are by the pools.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank deedaveShropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.3 mi away
Hotel Riu Yucatan
Hotel Riu Yucatan
#59 of 213 in Playa del Carmen
4.0 of 5 bubbles 5,252 reviews
13.4 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4.0 of 5 bubbles 4,363 reviews
0.4 mi away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#38 of 213 in Playa del Carmen
4.5 of 5 bubbles 5,059 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#39 of 213 in Playa del Carmen
4.5 of 5 bubbles 6,113 reviews
17.4 mi away
Grand Palladium White Sand Resort & Spa
0.2 mi away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#24 of 213 in Playa del Carmen
4.5 of 5 bubbles 5,106 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Playacar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Playacar

Property: Hotel Riu Playacar
Address: Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#50 Family Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Playacar 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
* In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 8 annexed buildings * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 21,000 m2/25,000 sq. Yards of tropical gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia and Hotels.com so you can book your Hotel Riu Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Playacar Hotels
Riu Playacar Mexico
Rui Playacar
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing