I read the tripadvisor reviews prior to our vacation and felt that the reviews were overall quite good...there are always a few people who are never satisfied and like to complain..so the low numbers of those that did not recommend this resort did not deter us. I felt I had a responsibility to write a review after our stay at the RIU Playacar. We would not recommend this resort!
My husband and I travel down south at least once a year and have stayed at a number of resorts. This was our 5th. trip to Mexico and our 4th. stay in Playa del Carmen. We have always loved the area and still do. Due to special circumstances this year we were forced to book last minute and ended up staying at the RIU Playacar.
Firstly I would like to say that the staff are outstanding. The food at the buffet was plentiful and well prepared. Unfortunately, the resort is old. The beds in the room are not only hard, but you will feel the springs. The pillows are so thin as to be non existant. We needed to use the extra blankets out of the closet only to find one with smears of something brown and the other smelling so foul that even the staff were revolted. The room was damp to the extent that the bedding always felt damp. We aired out the room everyday to no avail. When we arrived the room was full of mosquitos...we later found out this was because the screen door had been removed from the patio. We still took our chances with the mosquitos as it was the only way to get some air into the room (We did have one of the stray cats come to visit our room one day, it was outrageous enough to be hilarious!) The bathrooms are moldy, the toilet ran non stop. The rooms smell.
The gym is not actually located at this resort. It is located two resorts down the road at another RIU resort.
The pool with the swim up bar actually has yellow water. When you stand on the little bridge that crosses over the two sections of pool it is clearly evident that the urine level is very high on the sde with the pool bar the other side is a pristine blue....there is no washroom easily accessible for pool users (The only washroom in that area is beside the lunch buffet where you have to be wearing shoes, shorts and shirts). The fellas at the bar obviously felt the same way....they did not leave their stools at the swim up bar all afternoon. Hence the yellow water.
The steakhouse and asian inspired restaurants are not worth your while. We didn't bother trying the mexican restaurant.
I would recommend if you are going to stay at a RIU book yourself into one of the Palace resorts with RIU. It is truly a 5 star. It will cost you a little more...but well worth the money!
- Official Description (provided by the hotel):
- * In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 8 annexed buildings * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 21,000 m2/25,000 sq. Yards of tropical gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport ... more less
- Reservation Options:
- TripAdvisor is proud to partner with RIU Hotels and Resorts, Hotels.com, Expedia, Travelocity, Orbitz, Hotwire, Cheap Tickets and getaroom.com so you can book your Hotel Riu Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Playacar Hotel Playa Del Carmen
- Riu Playacar Playa Del Carmen
- Riu Playacar Reviews
- Playacar Hotels
- Riu Playacar Mexico
- Rui Playacar
- Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico