We just returned from a 4 night stay at Sandos. To give perspective, we are 31 and 32, we traveled alone BUT we have a 2 year old and a 4 year old. This is our 5th trip to an all inclusive Mexico vacation. We had a good time for sure, but there was nothing about this resort that made me not want to leave (except, who wants to leave a vacation?) or come right back. Here are some points...
ROOM - we were "upgraded" to the adults only area, which was nice since we were without our kids. We had a jacuzzi room with a king bed. Bed is uncomfortable. This room has probably been my least favorite I've had in Mexico. It's very dark, several of the lights weren't working. I'm not sure how to explain it, just didn't like the feel. We were in building 70, which probably has the least scenic view on the property. Maybe that was it. :) Rooms were pretty clean, though!!! No problem there.
RESORT - it's big. We've been at bigger, but this seemed very spread out. We got tired of walking so much. With kids, this would get very very old, but then again you would probably have a more centrally located room if you had traveled with children. Anyway, this resort has so many different feels, it's confusing. One part is very modern and themepark-ish with colored lights, then you've got the xcalacoo (nature) parts, then you've got the beach, then you've got the different pools. It was kind of odd. It wasn't cohesive. BUT if you like different experiences and feels, this would be a plus for you! What I found the most different is that most of the resort is off the beach. Most of our experience wasn't on the beach, and I really missed that. There are a couple places to eat on the beach but we couldn't get in.
NATURE - very neat part. We swan in the cenote, got to watch monkeys, walked the many trails though, rode bikes on the bike trail, etc. The nature part was probably our favorite part.
DRINKS - before we left I read a review that said the drinks were made with syrups and pre-made stuff. I thought "no big deal", but then when I get there, I was kind of bothered by that too. They don't use any fresh ingredients, which I really did miss. Everything was so fake sweet.
STAFF - THEY ARE PROBABLY THE BEST STAFF I've encountered in Mexico. Very prompt, very nice, and not a fake nice. They are sincere and seem to love their job.
TRAVELING WITH KIDS - as you can see, they have won awards for a family resort. And although we didn't have our kids with us, we did talk about returning JUST for the kids part. The "aqua park" for kids was neat, and the kid's club was neat, too. Everything was convenient and helpful for kids, including food and drinks available in an outdoor area if you just needed snacks or something and not a sit-down experience.
FOOD - if you stay 1-4 nights, you can have one reservation. We were able to get two. We ate the Fogo de Brazil and the Italian restaurant. Ate at the buffets most of the time. The food was okay. Nothing to write home about. We wanted to get into different ala carte restaurants, but did not book ahead and the "good" ones were already booked. :( Anyway the food was fine, but again nothing memorable. It definitely wasn't bad, either.
Overall, we had a good vacation for sure. There is just not anything about this resort that has us dying to come back.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya