Family vacation at this resort jan 23 to 30th. There were 17 of us all together including three little ones. During our stay we were celebrating a 1st birthday, 2-30th birthdays and a 60th birthday.
I'm not going to go into great detail about everything at the resort. I will say that my husband and i stayed in the select club section and found the room to be very nice, updated and comfortable. The rest of our group stayed in the family section and the rooms were acceptable however some were in need of updating.
The resort is huge! If you like walking there are pleanty of paths to explore. The grounds are well maintained. There is pleanty to do and see right on the resort. We were there for a week and didn't see everything!
All the reviews on trip advisor we found to be pretty accurate so i have chosen to comment on the customer service. I feel we received exceptional customer service at this resort. From check-in at the front desk(one particular young gentleman who helped us locate our other group members) sorry i can't remember your name:(. Everyone in our group had their requests looked after and if there was a problem it was rectified right away - not an easy task with agroup of 17.
Unfortunately i lost a list of names that i had wanted to thank. Nora, the chief conceirge was absolutely amazing. Our groups dinner reservations, birthday parties, room decorating etc was all looked after before we arrived. We brought down baking supplies for vegan cupcakes and she made sure they were looked after for the birthday parties. Louise at the concierge desk was also very helpful in making sure our holiday was going as planned.
Antonia at the main buffet, a big thank you for the wonderful service you provided each day to the 17 of us and remembering the soy milk! Jose and julia at the mexican buffet for our grandsons 1st birthday, another big thankyou for such a wonderful celebration. Fernando at the select club restaurant, keep up the great service - much appreciated. I am sorry that i lost my list as i really wanted to thank the two main gentlemen at the vegetarian restauran jan 28th who put on such a beautiful 3oth birthday for our daughter (glowing champagne buckets and all).
I think the sandos is a great family resort. For those wanting an all adult vacation this probably would not be the resort for you. Thanks again for making our vacation enjoyable.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya