Well lets see sandos resort first of all you get stuck into a time share presentation That your "concierge" sets up while she shows u a bit about the resort right after check in ! Second we stayed locked out of our room five times the first two days ( before they fixed the problem ) and had to walk all the way back to the front desk with two tired nine year olds and a one year old we were close to the beach so there went almost an hour each time ,which made us miss our show and dinner plans !
Third Place was understaffed in the kitchen lines were long and in the snack bar u can count on eating hamburgers and hot dogs everyday if u had time to wait in line . The kids club !!!they lost one of our kids for three hours !!! After speaking with the so called Manager Carla well all she could say was sorry REALLY !!!' They ruined our vacation from day one
We did go to Xel-Ha and found food to be way better then what they had at the resort ... on a good note our housekeeper was awesome most employees were in a good mood oh
Last of all our refrigerator was frozen so we had warm drinks all week they had no extra refrigerators on hand . More