We visited this hotel for the second time during September 2012. There have been renovations to the hotel since our last visit in April 2011. They added the Xcalacoco Experience to the hotel now which we didn´t have the opportunity to try due to our kids. We traveled with a 3 year old girl and 4 months old baby girl and definitely had a great time here again.
We didn´t have the opportunity to visit the a la carte restaurants but we were very pleased with the buffet options. Our favorite for breakfast and lunch is "La Toscana" (the Italian Restaurant) since it´s a lot less crowded during breakfast than the main buffet and has more interesting choices during lunch por us that love Italian food. Our favorite option for dinner was "La Laguna" (the main buffet) since they have themed night and always have something different to try. They also have the kids corner that includes food like hamburguers. hot dogs, french fries and all that food that kids love. The have a salads bar also which is pretty good for vegies too.
On our last visit we stayed at the Select Club before they turned it into an adult only area but didn´t really have the chance to enjoy the extra amenitis they offer because of our little girl, so I guess it´s a good decision to reserve ths for adult only guests.
Our daughter had a great time at the aquapark. This was indeed the best pool for us. We also enjoyed the main pool and a little bit of the adult only pool one day that the main pool was suddenly closed without any explanation.
We always travel on low season so this contributes to have a better experience since de hotel is not that crowded. It was more crowded than the rest of the hotels in that area according to what the staff told us.
Again, the profesional photographers made our experience even better since we love pictures and try to always have special memories from our life.
The only complain that I have is related to my sleep quality. We were located on building 21 which is not that close to the theatre but even though we could hear all the loud music in our room up until 2 am. I had to turn on the bathroom light so that the ventilator would help disipate some of the noise. I understand that they were planning to open a closed night club near the beach to avoid this situation and I think it´s already open now, so I guess this is not a problem anymore.
This is a good hotel specially if you travel with young children.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya