In early December, 2012, my husband and I came to Sandos Caracol to get married on the beach with family and friends present. There were 25 in our group which included 3 children and we had a magnificent time. Fernanda, our wedding coordinator, did an amazing job capturing our perfect wedding image. We had a private sunset wedding in a secluded around on the beach close to Los Liros restaurant (definately make a reservation because this was the best meal we had and wanted to eat there the rest of the time but couldn't) and then had a fabulous meal afterwards on the deck of Los Liros. Fernanada recommended a lobster appetizer for our starter which was amazing and we suggest you get if you go to this restaurant. We also had a choice or steak or salmon and both were amazing. The steak was by far the best we have had in a long time. Literally the perfect wedding meal that we give 5 stars to. In all honesty we never did have a bad meal. I know people suggest not eating at buffets but I didn't find one thing I didn't like at either of the 3 so by all means enjoy them. We would suggest the Mexican restaurant buffet in the morning for breakfast and then Los Toscana restaurant buffet for lunch. Both of these restaurants were a lot quieter and less packed which meant you got fed faster and enjoyed your meal more. Nothing against the International restaurant but we just prefered a quieter less packed atmosphere. As far as the reservation only restaurants go we suggest you make them right when you check in or before you arrive. We found they book quickly and had guests that didn't get to enjoy some of the fabulous meals my husband and I experienced. When reserving we recommend Los Liros, number one choice, La Riviera and Los Toscana. We had guests eat at the Asian restaurant and they either got sick from the food or left very hungry because they found it disgusting. I know they are renovating the old building it was in so the temperatory location is on the beach but that shouldn't effect the food so unless they change something on their menu to make it better I would avoid at all cost. The Brazilian restaurant was a lot of fun but way to much meat for me. Don't get me wrong I love all different kinds of meat but that was almost too much. We do suggest trying it though if you are a meat lover because it was a fun experience and good food. Word to the wise, don't eat a lot of the salad bar and take small portions of the first sword that comes around, there are 5 or 6 more than come out and you want to try all meats they bring. The monkey donkey is amazing and I have no idea what it is. This is also a great restaurant to go to over the lunch hour. It is adults only for lunch so keep that in mind if you have little ones.
We stayed in an ocean front room that was right next to the main pool that is off of the beach. It was nice to wake to be able to wake up in the morning and walk right out our patio door and see the beach. Gorgeous. If you are going to pay the money to come to Mexico we suggest you upgrade to an Ocean Front. You will be pleased in every way. I felt like we were sleeping in a 5 star resort. Granted several of our guests had great tropical jungle rooms with amazing views of monkeys and tropical life but if your going to Mexico you should get the full effect of the place which means upgrade to ocean front. It is well worth it.
The staff at the resort was great. Very nice individuals with great personalities and super helpful. There was never a time I felt like we were not being treated correctly. If we had a complaint or issue it was dealt with right away. We had one of our guests stay in a room that was under renovation. Loud noises kept them up throughout their first night. This indivdiaul went to the front desk to complain that very next day and they not only moved him to a nicer quieter room but upgraded him to the adults only wrist band. Which by the way is the way to go if you are coming to Sandos Caraco. We had one guest who didn't have this wrist band and they couldn't go into any adults only area and there is a lot more to enjoy in this area, like the 35 dollar massages right on the beach.
The spa is very expensive so we suggest getting one on the beach. What better way to relax while listening to the waves hit the shore. We found that Sunday's tend to be a bit steaper in price but for an hour massage it is well worth paying a bit more. I had 3 massages while there and I never came close to paying what I pay in the USA.
Do not utalize the hotels excursions. They are very pricey. There is a company right next to where you get the beach massages that are half the price and a lot more fun. We jet skied with them twice for super cheap and utalized them for a group snorkeling excursion. We had two boats and it was just 25 a person. Highly recommend because you can't find snorkeling anywhere else that cheap. If you get sea sick though I recommend not going. The beach itself is in great condition however the water is pretty rocky. The man made barriers make it difficult for waves to move in and move things out therefor rocks and coral stay sentered in this area. There are areas to swim but what out for sea urchants. There are several and they will sting you and it does hurt. We had one of our friends get stung and his finger swelled up for a good 24 hours. It wasn't pretty. However he did live so it wasn't the end of the world. Make sure to just bring swim shoes and you should be fine. You can though go out past the man made barriers and that makes for an easier walk in the water but the water is a lot choppier. Either way you will enjoy because it is gorgeous.
This is a very large resort. This was my first time in mexico however several of our guests have been several other times and they have never stayed in a resort quite the size of Sandos Caracol. I think that is what made it so unquie and fun. We never were bored. We had several excursions planned but once we got to the resort we felt we just needed to enjoy the resort this go around since there is so much to do and see right there. No point in spending more money elsewhere when we were already in paradise. We do recommend snorkeling in the cenotes. That is fresh water and very neat experience. There are also ruins that we never made it to but several of our guests did. They said they were neat but nothing large like they were anticipating. There are several neat trails so you will defiantely get our exercise and we recommend traveling them all. You will see neat animals.
Speaking of animals, if you do not like them do not come to this resort. There are several and the majority of htem roam around freely. I love animals so I found this amazing as did my daughter and evyerone else we were with. They are also very greedy so try not to feed them because they will come back for more. I felt bad feeding a few when one of the staff came around and started squirting it. Oops, sorry but it was fun. Do not pet or feed the monkey/racoon animal. No idea what it was called but that is what it looked like to us. The sucker has teeth and he got me good while trying to pet him.
I hope this review helps you on your quest for finding the perfect resort. I'm sure there really is no bad resort in Mexico but I have only been to Sandos Caracol and it was fabulous. Though I will say we had several guests who have been to several other resorts and comparing them all together Sandos Caracol is off the charts in everything and they already are planning a trip back next year. So with that said I hope you choos this resort because you will not be disappointed.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya