I just got back from spending a week at Sandos Caracol Eco Resort and Spa and had a fabulous time. I was a little leery because I have read some bad reviews about it, but it was amazing. I got married there and we were a group of 30. Check in was a breeze with no lines and an welcome drink (virgin for the kids) waiting for us when we arrived. I was worried that this resort would be to large for a big group, but it was easy to navigate (once you figured out the layout) and we were always running into people from our group. The beach volleyball at 3 each day was tonnes of fun and the nightly entertainment was good (The audio system is a bit dated so when they show projections during their show it is a bit fuzzy) The food was amazing, the buffets were huge and I loved the sports bar (they made great mocha's, as does the Italian buffet) for the location and drinks. Our group got put in buildings 22-27 which was close to the beach and right beside a pool. We literally had our own pool and bar to hang out beside during the day. This hotel was a full occupancy but it never felt overly crowded. You did need to plan ahead to book the al carte restaurants (but I have found this the case in most resorts).
The rooms were clean, we had the junior suite on the 3rd floor. My only complaint would be that the beds and pillows are hard as a rock (I know the beds are very nice in the select side) luckily for me, I can sleep on anything so I didn't mind them. However, my sister isn't as lucky and had horrible sleeps. As far as the mosquito complaint, I didn't see any. The romantic boat ride and eco-tours are definitely worth taking an advantage of and the cenote was beautiful.
Now to the best part....the wedding. Fernanda did an amazing job setting up our wedding, the location was absolutely breathtaking and the decorations (included in our free wedding package) were unbelievable. We had our dinner in the steak house, the food was amazing, Fernanda decorated out table beautifully and the location was right off the beach. Then we moved back outside for our reception (their was a cost for this but it was well worth it. We had our own private bar set up just for us). The wedding cake was the best dessert we had the whole time we were there (I don't think that Mexico is known for their desserts which worked out great because I am totally a dessert person and I was happy not to have them tempting me. Although the ice cream is really yummy. I found the spa very overpriced (I got my hair and makeup done,). I recommend getting massages on the beach just outside of the resort area ($35 for 1 hrs massage, which was great!) beside the adults only beach area. The select club was nice (we got a free upgrade because we were the bride an groom) but not worth the extra money if you had to pay for it (We didn't stay in the rooms because we have 4 kids, but I might have a thought it was worth it if I got to sleep in the comfy beds). We ordered a cot to our room and they brought a whole twin bed which was great. Oh one other thing, our balcony (which was three stories up) had nothing to prevent our 2 year old from climbing up the sides and potentially falling over the edge so we had to make sure the door was closed at all times. It was a little scary. All in all, for the price, this resort did not disappoint. I would be surprised to find a resort with a better wedding location, wedding package and wedding coordinator. Thanks again Fernanda for making my wedding amazing. Oh one last thing, the photo shop did an amazing job on our wedding pictures and was very affordable.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya