The resort is large and very well laid ourt. There is a lot of things to do with children and there are no less than 4 swimming pools. However 2 of these pools are reseved for select and elit guests.
The standard rooms are ok but a little "tired". These are being refurbished to a higher standard though.
The Select (adults only) area pool, including jacuzzi area, and guest house are lovely, but it would be good to have a swim up pool bar. There is waiter service which is good, though. There is also a restaurant next to the pool which serves good food.
The Elite area swimming pool is really lovely. The main complaint is that there is absolutely no shade in the mornings. I am hoping this is sorted out before we visit again. There is a restaurant next to the pool will only allow you in to eat if you are dry and the only food they would serve us outside was guacamole and corn chips. Either there must be food able to be served outside if you have just come out of the pool or the seats are changed inside the restaurant to allow you to eat if you are wet.
One complain with all of the a la carte restaurants is that there are insufficient waiters who can speak English. We received meals we had not ordered and some items were not delivered at all. And that was after pointing the items out on the SPanish menu. The staff are all eager to please but get it wrong too frequently.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya