Thankfully we only had one tour. It just happened to be our first excursion and when our travel agent heard of it, we discovered that No, this was not how an excursion was supposed to be.
On February 23, 2014 - Chichen Itza was amazing and wonderful all by itself but the next time, we're booking elsewhere. Our first stop was to a tourist trap in which Manuel wanted us to wear his name tags for, apparently, the kick back. Needing to use the restroom after a couple hours on the bus, Manuel told us to wait until after his presentation to get us to buy the cartouche necklaces the little 'village' was selling. We remained at the tourist trap for maybe an hour.
Next stop, to the cenotes. Some of us did not want to swim and waited atop the stairs leading down to the water cave. Finally looking down at my watch wondering when we were leaving (as we always seemed to be guessing what was happening next), Manuel rounds the corner and says "What? You stay here all day?" I told him we'd been there the whole time waiting. He says, "I don't come back and you sit there forever?" [?!?] SO, we head back to the bus where the other half of the group is sitting inside. They are HOT and WAITING on us because Manuel did not collect his group and we, of course, felt responsible.
Finally, Chichen Itza. He went so fast and ahead of everyone - saying he wanted to stay away from the crowds - he lost people. Some people would stay behind to get the photos of places he would bypass. In one instance he again shamed a member of the group when she caught up and asked a question about something and he said, "While you take pictures, I answered that question."
The reason I did not rate this a 1 is because it finally ended and we DID get to see Chichen Itza, which we loved. As we're watching other tour guides offering information and with their groups, laughing and smiling, ours is struggling to keep up, bypassing points of interest, and not getting much more information than what I'd learned watching NatGeo and History channel. We all seemed quite disappointed as evinced from the reactions from others in the group when it came time to fill out our rating cards.
Maybe Go Natural is not a bad service and if it's not, then Manuel most poorly represented them.
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