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“Reef Playacar was fantastic”
5 of 5 bubbles Review of The Reef Playacar

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The Reef Playacar
Ranked #94 of 213 Hotels in Playa del Carmen
knoxville
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Reef Playacar was fantastic”
5 of 5 bubbles Reviewed July 31, 2014

This all inclusive resort delivered everything a traveler could want. The beach was fantastic with lots of seating. The bars were lots of fun. The food was very good at buffet and the other restaurants were great. The rooms were all very neat and well stocked. My family had red bands and we got to take the catamarans out for free and rent any non-motorized "toy" for free. All the staff were very friendly. We arrived on my wife's birthday and everywhere we went the news preceded us and she was well cared for. I would go again without hesitation. At check-in be sure to avoid the free massage as it is tied to a timeshare visit. Thank you Willy for fixing our safe!

Room Tip: Our room (1012) was very close to the pools and I was a little nervous but everything got quiet at b...
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank fundadore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPlayacarResort, Director of Sales at The Reef Playacar, responded to this review, August 11, 2014
Dear Guests,

Thank you for the time and effort you put into this review. We really appreciate it and we are sure future guests will as well.

It is always a pleasure to hear that guests spend a special time of their life like a birthday here with us and of course it is even better when you enjoyed it.

It is great to read that you remember our staff members by name and we will make sure that Willy receive your compliments.

Furthermore we are happy to read that also the room, the food at the restaurants were satisfying for you.

Nevertheless we hope to see you back soon so we can sign you up for the repetitive client program.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (463)
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 30, 2014

Location is great, rooms uncomfortable, air is noisy, not too clean found roaches at night in the room. Could sleep at all worrying about roaches and noise. Food is ok but not great. Beach is great, personnel are very courteous.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank monivitto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPlayacarResort, Director of Sales at The Reef Playacar, responded to this review, August 11, 2014
Dear Guests,

Thank you for taking the time for writing a review about the hotel and your experience here.

We appreciate your nice comments regarding the location, the beach and our Staff.

We are sorry to hear regarding the inconveniences with your room and we would like to apologize for the inconveniences.

We sincerely wish we would have known during your stay you were bothered by a noisy air conditioning. We have two different ways of solving a situation like this. We could have our maintenance department check the air condition to see if this could be fixed right away and if not a room change could have been done.

Regarding the insects you found in the room, we would like to share with you and our future guests that we count with a continuous fumigation program. We can eliminate 99% of the insects, but due to the tropical climate with the extremely high temperatures we have now, the humidity and the vegetation at our property, once in awhile one might escape. We could have sent somebody up to your room to check if proper fumigation has been done in the area and also we could have offered a room change. Unfortunately now there is nothing we can do for you anymore.

Once again, we appreciate your comments and we wish you happy future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodland, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 27, 2014

We stayed here from June 18-24. I loved the grounds and the beach. Mostly it was ok we enjoyed out time...we had the superior premium gold bands so we had access to all the restaurants and bars...the down fall to this place was the pool always dirty and floating with hair and other crap. And kids EVERYWERE!!! I'm sorry but when I go on vacation I don't here a bunch of kids around me splashing me and sitting at a pool bar. They really need to separate adult pool and kid pool and clean it more. The only privacy we got was at nicos bar and it was always hot the jacuzzi. The food was horrible in the main buffet for lunch and dinner. I felt bad for the orange band people or the people who Couldent eat at the 2 upstairs Italian and Mexican restaurants...the buffet was ok for breakfast I mean how can u mess up breakfast. Also the first nite we got there we got woken up many times by slamming doors and we could hear the next doors neighbors getting it on very loud woke us up at 4am, also they were partying all nite and it was so loud. The people at the fron desk were rude. But overall this place is ok. The drinks they made were crap the cheapest alcohol and crappist tasting! Wifi we had to pay for ya even premium we had to pay and it didn't work some days.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank ceford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Springs, Florida
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 26, 2014

First I want to say we were the biggest Reef Playacar fans. This was our fifth trip. Willie was his jovial self. Senora Roxanna was delightful and Senora Victoria was very nice. Unfortunately, Daniel and Jnothan at the front desk were not very helpful. After Daniel verified it was our fifth visit (there are free upgrades at this point), we were given an room in the old part of the resort with a wall unit air conditioner that would not cool. When we asked about our upgrades he just acted like we weren't even standing there. Jnothan always had an attitude ans would not even make change. We received zero upgrades and received attitude from the front desk people. The quality and quantity of the food has decreased since our last visit. It's really a shame that the front desk people and the kithcen manager have managed to run down what we thought was a very nice and charming. We were there for the 4th of July weekend. We will not return for our planned two week visit in October.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Rod K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 26, 2014 via mobile

Great custumer service, i love this place .. My honeymoon was perfect! Food at restaurants was delicious.. And of couse clean and beautiful beach! Defently i recommend this hotel and i will come back again. Beautiful beach view. Looks like the pics

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Verokitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPlayacarResort, Director of Sales at The Reef Playacar, responded to this review, August 9, 2014
Dear Guests,

It is great to hear that your first stay with us was so satisfying for you, moreover we appreciate that you also shared this experience.

We are always happy to hear when guests enjoy our beautiful beach and the restaurants.

Nevertheless we hope to welcome you back here soon, and to sign you in our repetitive guest program with special benefits.

Thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conroe, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 23, 2014

This was a comfortable resort, it did not exceed expectations, but overall it covered the basics. Very nice tropical foliage/landscaping, well maintained. The check in/check out process could be a bit more streamlined, the front desk staff appeared to be bit overwhelmed if there were several guests waiting. We stayed in a standard room which was very ordinary, nothing exciting, it served it's purpose. The TV selections are very limited, especially for children, there was only one Disney channel and it was in Spanish. The entire staff was courteous, we did not encounter anyone that was rude or unfriendly. There was a decent food selection at ChulaVista (buffet) and Botticelli (Italian) restaurants, we did not try the Mexican restaurant. However, the quality of the snack bar selections can be improved. Drinks were decent with generic brands, there was a surcharge for premium brands. Also depending on time of the day, there was a bit of a wait as there was only one bartender for each bar. The pools were a good size, they were not overcrowded, however you needed to secure a spot/pool chair before 11 a.m. The beach was stunning, no rocks or coral etc. We did not participate in any resort activities, but there seemed to be quite a few things going on each day, morning stretch exercises on the beach, salsa classes, beach volleyball to name a few. The Tropical show in the theater was good, the comedy show was not :) Also the ambiance of the theater was ordinary, it had the feeling of a conference room with a stage. There is gift/convenience shop on site that has a good selection of essentials/toiletries etc. The tour desk also had a wide selection of excursions to choose from. Fifth Avenue for shopping is nearby, although I would not recommend walking, a cab costs US$7 each way, the ride is approximately 10 minutes. Overall, our time here was pleasant, this is a good resort for a short 3-4 night stay.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank gallivanter40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sachse, Texas
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed July 22, 2014

My family and I were at this hotel for 7 nights and it was the worst experience. Let me see where should I start. The room was the size of a shoe box, no sodas or beer in the fridge and was told if I wanted sodas or beer it will be extra! I have to pay for the key to the safe! They ran out of ice for drinks at the beach. The food was gross! Never serve any seafood except some nasty bland fish! I was told by the guy in the front lobby if I wanted better service I had to go to their sales pitch for time shares in their hotel! I have been going to Cancun every summer for the last 15 years and let me tell you if our experience had been like this trip we would not be going back! The staff were frienly but does not speak a word of English! The only good thing about this hotel is the beach! Oh and the bath towels are gross! It looks like they pick it out of a dumpster from the other hotels. It has holes and it's beige not white and so rough when you use it on your body. The beach towels are also very old the color are so faded! The maids never sweep or mops the floor. I can tell because there was a button on the floor in the bathroom when we got there and it's still there when we left 7 days later.

Room Tip: Do not choose this hotel!
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
11 Thank Christinaleigh417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Playacar

Property: The Reef Playacar
Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#64 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico

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