The Reef Playacar and STAFF were absolutely fantastic from start to finish.
When my wife and I arrived on January 22nd we were greeted by the resort front desk, within minutes of checking inn we were being take to our room by a bellman. When he opened the door there was a smell of mildew in the room. Right away he had us out of there and into another room even though this would only be for one night as we had put ourselves on the waiting list for a king size bed which we were told that they would be able to do for us after checkout time tomorrow . Our second room was somewhat better and we settled in for the night.
The next morning I was up early 7am Mexician time and wanted to start my day off with a tequila sunrise.
Even though the lobby bar wasn't open for service at that time of the day the bartender (who was cleaning the bar) with a very warm smile asked "what can I get for you Senior"? A tequila sunrise please..... He looked to see if he had some orange juice and the next thing I knew I had my first drink of my vacation.
I headed back to the room and collected my wife to go for breakfast..... We buzzed our inlaws and the four of us headed off to the buffet breakfast.
Once again we were greeted by very friendly welcoming smiles from the staff at restaurant. The breakfast buffet each and every day was nothing less than FANTASTIC!
From the great tasting orange juice, the choice of having a chef make you a omelette or maybe having a more traditional Mexician breakfast it was a great indication of what our week here was going to be like.
After some fantastic food we went back to our room to get ready for the beach. When we got to the room the bellman was ready to move us to our new room with the king size bed.
We relocated to room 523 which looked out on to the central garden seating area of the resort. This area has a very nice area to sit back and listen to the waterfall and just escape from the sun...... Oh ya Every day from 4 to 6 pm you can treat yourself to one of the best tasting Spanish coffees I've ever had, not to mention the bartender puts on a very good show while making the drinks in the garden.
So off to the beach.... Once again we were met with great staff and warm smiles. We were approached by Mario from the dive shop. He spent sometime with us informing us of the different tours that we might be interested in.( We booked the snorkelling tour which was awesome for $35us and found him to be more than willing to answer any questions we might have). When it came time for lunch we went to the "snack shack" great burgers & fries and the wings were very yummy.
After time on the beach it was time for a shower and get ready for some dinner.
The bathroom in our room was nice and clean.... big soaker tub and great water pressure coming out of the shower. I like taking long hot showers and at no time did I ever run out of hot water.
The dinner buffet was fantastic, great selection and they seemed to change it up a little each nite. I found myself heading for the mexician corner a lot as it was awesome . As for the a la cart restaurants they too were just fantastic! Those coconut ship in the mexician restaurant are to die for!
We also found that our house keeper was great, she kept our room spotless and always replenished our water. Our bed was always made up and inviting.
The staff at the Reef Playacar are FANTASTIC, so willing to do what it takes to make your stay there to be the BEST IT CAN BE, from the bellman, front desk, house keeping, snack shack staff, all restaurant staff, the Dancers at nite, BAR staff of course, the grounds keepers, The Resort Manager and yes I know that there are so many more staff that work behind the sceans that also deserve a BIG THANK YOU for making OUR STAY so FANTASTIC !
Hec on the morning that we were leaving January 29th (my birthday) the Buffet Staff sang "Happy Birthday " to me in English & Mexician it was very cool.
Thank You All!
We look forward to staying at The Reef Playacar again.
PS..... The only thing we would found missing at the Resort was a mariachi band. That would've been the Icing on the Resort!!!
Last but not least of all I would like to Thank Doris Monico from SunWing Vacations. When it comes to "CUSTOMER SERVICE" she could give seminars on HOW IT'S DONE!
She has left me feeling like SunWing vacations actually cares about their customers and not just making $$$
Without getting into into a big story here Doris fixed some wrong doings and then if that wasn't enough, I ended up leaving my wallet behind at the security X-RAY check point (long story) in Cancun, anyways it was once again Doris's willingness to help that I will be getting my wallet back.....
A HUGE "THANK YOU!" Doris.
Port Coquitlam, British Columbia
- Official Description (provided by the hotel):
- This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more less
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- Also Known As:
- Reef Playacar Hotel Playa Del Carmen
- Reef Club Playacar
- Reef Playacar Mexico
- Reef Playacar Playa Del Carmen
- The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico