Just returned from out 4th trip to "The Reef", This visit was 6 days of R&R, No trips, just lay on the beach, a few walks and runs on the beach and a trip to 5th Ave for shopping. Had a great time overall but noticed a few changes since last visit. Most of The Staff were excellent as has been the reason I return there annually! We stayed in one of the newly renovated buildings (14) and Loved that, Restaurant has many choices for each meal and the restaurant staff was energetic and happy. Must give Kudo's to Roxanna, Mary, Raul and Paulino for treating us like Family! The resort is very peaceful and slow paced, Visited with many Europeans that were staying there and had fun with them. The recreation staff was much more active this trip getting guests involved with many activities. The nightly shows were curious... will leave it at that, but since I live in Las Vegas I may be bias and expect too much.
The Bad, Being pestered and pressured in person and by phone calls to the room to do "The Tour" (Time share pitch) After saying No once should have been sufficient but they kept calling and asking us to do it. Leaving notes under the door reminding us to show for the appointment we never made or committed too.
Beach Chairs are worn and there was way too few chairs and umbrella's most afternoons.
Interent was free in lobby up until this year, Now STEEP charge of &15 for a day? Ridiculous fee just to check in with the family back home so it was cheaper to use my iPhone for a couple emails. Had written confirmation for late checkout (3pm) as a returning guest yet the desk called at 12 and insisted we did not and had to walk there to show them the proof. These were all minor annoyances...
Overall you can't beat the value, food and staff at this resort compared to the giant place next door. I will return again next year when it's time to unwind again.
- Official Description (provided by the hotel):
- This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more less
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- Also Known As:
- Reef Playacar Hotel Playa Del Carmen
- Reef Club Playacar
- Reef Playacar Mexico
- Reef Playacar Playa Del Carmen
- The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico