Arrived 1/27/13 - departed 2/1/13.
We've stayed at the reef once before, and enjoyed our stay. This time however, was extremely disappointing and costly. We secured the best through the reef for the best room and view. To keep this short I'll just site the negative as it out weight the positive. During our stay on the third / top floor they decided to re-do the roof, 6 days out of 8 was constant hammering and debrie. The jacuzzi had to be drained daily by management. The exterior door would not lock. The shower drain and the sink drained slow and had to be rinsed several time to get the soap to drain. The TV was out of focus and hanging from the wall by a wire and two Eye bolts. You could adjust it daily like a crooked picture. Requested a king and received double beds. Management was covered With a i can't help you comment, backed with a blank look. Food was very bland and simply needed seasoning. Out side of the lobby staff, the maids, servers, and beverage staff were very nice. We met others you were also stating they would try another resort on their return. We will do the same.
- Official Description (provided by the hotel):
- This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more less
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- Also Known As:
- Reef Playacar Hotel Playa Del Carmen
- Reef Club Playacar
- Reef Playacar Mexico
- Reef Playacar Playa Del Carmen
- The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico