We stayed for the eighth time at Iberostar Tucan/ Qetzal from 12/2/10 through 12/13/10. We've never been disappointed. Food quality has gone downhill a bit, but is still good enough. Never went hungry. The location is unique and lush. The jungle trail is not something we've seen at any other resort.It really gives the place a special feeling. The Star Friends team is friendly--and they put on one hell of a show at night. Some of them have been there for years. Very polished performers. The Star Band is excellent as always. Lorenzo on the guitar was excellent. The rooms were clean--a bit worn, but it IS a very busy hotel. Lots of use over the years. It is beginning to show in some spots, but don't let that or anything else dissuade you from booking here. We have been back 8 times--and we plan to keep coming back. The beach is the best in the Cancun area. No rocks. No weeds. Crystal clear water. Beautiful, wide beaches. They have been rebuilt after the hurricanes of the last few years nearly eroded them away. The beach is back--and more beautiful than ever. The spa service is excellent. AND--the spa facilities are open for all to use without additional charge. The massages and treatments are not free. But they are wonderful if you like that sort of thing. I do. But free use of the hot tub, steam room, and cool tub is a big plus to me. Lately, at other resorts I see a trend toward charging a fee for every VISIT to the spa--whether you got a massage or not. Not the case here. Very important to me. Now some negatives....One big one---beach chairs. If you don't get down to the beach early each day--you will not get a chair. It seems a simple enough thing for the hotel to acquire and put out more chairs when the resort is full. For some reason, they do not. Don't understand it. It would make such a big difference for guests. The spa gets heavy use, but does not get heavy cleaning. The hot tub had visible dead skin crusted on it. Very gross. Easy enough to remedy, I think. We have been there 8 times. We told the desk clerk that it was our 8th visit in hopes that maybe we would get some kind of favorable room assignment. Did not happen. Our first room was on the outside of the 2800 building an the Qetzal side. 3rd floor. Directly overlooking the loading dock for the hotel next door. All day and all night trucks rolling in and out. Terrible view too. Trucks all beeping when they back up. 3 in the morning, 10 a night. All around the clock. And the 24 hour opportunity to hear empty beer kegs rolled up and down the loading ramp. Lovely sound. Exciting too. Never failed to wake me up. We asked for a transfer--and eventually got it. Had to wait three days though. You'd think the staff would know these are not great rooms in that building--and would therefore treat repeat customers to better room assignments when they check in--not when they have to raise a stink about getting a room change. Avoid the 2800 building on the Quetzal side.Unless you hate sleep.
Lastly, one big positive. They have a flamenco/classical guitarist playing in the lounges at night by the name of Luis Laclette. Do not miss his show. He is spectacular. He does not sing. He has no band--just himself. But his playing is breathtaking. I watched him 4 of the nights we were there instead of going to the main show at the auditorium. I LOVE the big shows, but gladly gave them up to watch Luis. I'm sure we'll be back again. We have begun to think of the place as "ours". Don't let the negatives above scare you away. Very few people leave this place unsatisfied. If you don't enjoy yourself here, there is probably no place that will satisfy you.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Prestigia, HotelPower, Priceline, Travelocity, Cancelon and TripOnline SA so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico