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“Never a bad stay”

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Iberostar Tucan Hotel
Ranked #50 of 216 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed December 16, 2010

We stayed for the eighth time at Iberostar Tucan/ Qetzal from 12/2/10 through 12/13/10. We've never been disappointed. Food quality has gone downhill a bit, but is still good enough. Never went hungry. The location is unique and lush. The jungle trail is not something we've seen at any other resort.It really gives the place a special feeling. The Star Friends team is friendly--and they put on one hell of a show at night. Some of them have been there for years. Very polished performers. The Star Band is excellent as always. Lorenzo on the guitar was excellent. The rooms were clean--a bit worn, but it IS a very busy hotel. Lots of use over the years. It is beginning to show in some spots, but don't let that or anything else dissuade you from booking here. We have been back 8 times--and we plan to keep coming back. The beach is the best in the Cancun area. No rocks. No weeds. Crystal clear water. Beautiful, wide beaches. They have been rebuilt after the hurricanes of the last few years nearly eroded them away. The beach is back--and more beautiful than ever. The spa service is excellent. AND--the spa facilities are open for all to use without additional charge. The massages and treatments are not free. But they are wonderful if you like that sort of thing. I do. But free use of the hot tub, steam room, and cool tub is a big plus to me. Lately, at other resorts I see a trend toward charging a fee for every VISIT to the spa--whether you got a massage or not. Not the case here. Very important to me. Now some negatives....One big one---beach chairs. If you don't get down to the beach early each day--you will not get a chair. It seems a simple enough thing for the hotel to acquire and put out more chairs when the resort is full. For some reason, they do not. Don't understand it. It would make such a big difference for guests. The spa gets heavy use, but does not get heavy cleaning. The hot tub had visible dead skin crusted on it. Very gross. Easy enough to remedy, I think. We have been there 8 times. We told the desk clerk that it was our 8th visit in hopes that maybe we would get some kind of favorable room assignment. Did not happen. Our first room was on the outside of the 2800 building an the Qetzal side. 3rd floor. Directly overlooking the loading dock for the hotel next door. All day and all night trucks rolling in and out. Terrible view too. Trucks all beeping when they back up. 3 in the morning, 10 a night. All around the clock. And the 24 hour opportunity to hear empty beer kegs rolled up and down the loading ramp. Lovely sound. Exciting too. Never failed to wake me up. We asked for a transfer--and eventually got it. Had to wait three days though. You'd think the staff would know these are not great rooms in that building--and would therefore treat repeat customers to better room assignments when they check in--not when they have to raise a stink about getting a room change. Avoid the 2800 building on the Quetzal side.Unless you hate sleep.
Lastly, one big positive. They have a flamenco/classical guitarist playing in the lounges at night by the name of Luis Laclette. Do not miss his show. He is spectacular. He does not sing. He has no band--just himself. But his playing is breathtaking. I watched him 4 of the nights we were there instead of going to the main show at the auditorium. I LOVE the big shows, but gladly gave them up to watch Luis. I'm sure we'll be back again. We have begun to think of the place as "ours". Don't let the negatives above scare you away. Very few people leave this place unsatisfied. If you don't enjoy yourself here, there is probably no place that will satisfy you.

  • Stayed: December 2010, traveled as a couple
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1  Thank yglittle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 15, 2010

This is a great family Resort at a reasonable price. The beach is spectacular and the grounds are beautiful and very well maintained. The jungle area that is between the Tucan and the Quetzel is unique with numerous species of birds and animals that transform what would be a nice beach resort into a truly tropical paradise. The Staff at this resort are incredible and most of them went above and beyond with their help and service. I was very surprised to see the resort filled to capacity, especially for this time of year, we arrived on 12/4/10.
There is something at this resort for every age group. Our group had nine people that ranged in ages from 5 to 62. The Star Friends work hard to make sure that if you want to be active that there is plenty to do, from pool games, beach Olympics, volley ball, beach parties and lots more. You can also go to the beach and use the sea kayaks, wind surfers or the catamarans. The entertainment in the evening was surprisingly pretty good. The rooms were adequate, they were spacious, clean and the mini fridge was stocked every other day with water, soda and beer. The bathrooms had only showers which were fine for us but if you like a bathtub there may have been one in the junior suites at extra costs.
The food was good but not great and you could always find something to satisfy your hunger. The cheeseburgers at the beach grille along with fried potato wedges were great for lunch; in fact everything at the beach grille was good. The kids loved that they could get their own soda and own ice cream whenever they wanted. The main Buffet was good for breakfast but only okay for dinner. We tried three of the ala carte restaurants, the Asian (Japanese), the Mexican and the Italian. The Italian was the best; the Asian was also very good and entertaining. The Mexican restaurant was poor and really disappointing as you would think that you should be able to get good Mexican food in Mexico.
The bar service throughout the resort was outstanding. The quality of the alcohol at the Lobby bars was good and they had the name brand liquors such as Absolut vodka, Tanguary gin, Kahlua, Bicardi rum, etc. The beach bar had only the cheaper brand liquors. The Bartenders Reuben and Hialario at the beach bar were incredible and worked their butts off everyday. They were always smiling, polite, patient, friendly and professional in their work. The Bartenders at the other bars were on par with Rueben and Hilario but they didn’t have to deal with the volume that was at the beach bar.
Recommendations for improvements:
1) Get rid of the old fashion towel cards system.
2) The Dinner reservation system doesn’t work very well; they need a better system.
Everyday the quests had to line up and told there were no vacancies in the ala-
Carte restaurants and every night there were empty tables in all of the restaurants.
3) They need another bar in the beach/pool area, one for each resort. Because of the
volume it was impossible for the Bartenders to keep up, which created lines of
people waiting to get drinks. The waitresses who waited on the people on the beach
or around the pool took a long time to bring the drinks to the guests, due to the
bartenders being so busy.
4) The swim-up bar needs to be drained and thoroughly cleaned.
5) More lounge chairs needed at beach, if you got to the beach after 9AM you had only
towels to sit on and they would not give you another towel for any reason.
Everyone in our party truly had a great time and we all recommend this resort. I chose this Resort because we had previously stayed at numerous other Iberostar resorts and once again we were very pleased with our vacation at an Iberostar Resort.

  • Stayed: December 2010, traveled with family
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2  Thank denlynbeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2010

This is a really great hotel. The entire chain just does a great job. I am shocked by some of the negative reviews. I am probably the most nit-picky person that I know, and I could find very little to complain about.

Here are a few helpful hints and highlights:

POOL:
Amazing and clean, but cold. And the "hot tub" in the middle is cold. Don't jump in the water at night hoping it is warm. You will be disappointed.

RESTAURANTS:
Seriously great. No complaints.
Italian - my favorite. The pasta noodles are homemade and thick. Yum. And the appetizers are awesome. Get the lasagna or tortellini.
Mexican - ok. Be ready to eat beef.
Tropical - great. The grouper was fabulous.
Japanese - fun. The food is good too. Please though, if you order beef, don't change your mind after the food is made and ask to have some of that chicken you see. You are depriving someone who ordered chicken of her chicken!
Lunch - For lunch, we found that the beach buffet on the Quetzal side was always eerily empty compared to the one on the Tucan side. LOVED THAT. After watching way too many people lick their fingers and then go back for more...I was grateful to find something with less traffic.
RESERVATIONS - we got them for EVERY night we were there. Email the hotel before you go and request your guaranteed ones for the weekend nights, when the hotel is most full. Then, when you get there, visit the reservations desk during their MORNING HOURS (seriously, don't go at 6pm hoping to get a reservation for 6:30) and be flexible with your meal times. We requested reservations for every night the first day we were there (aside from those we booked). We ate everywhere we wanted to and the girl helping us didn't care how many we already had. Print out the email they will send you back with your confirmation for dinners before you go. Piece of cake.

ROOM SERVICE:
Yikes. Took (NO JOKE) four hours to get a pizza. Called after the first hour, was told they came and no one answered. Weird. Never left the room. Then after hour two called again and was told they would make a new one. At hour three chicken nuggets were delivered. Confusion ensued. Asked to please have our pizza (which I had ordered in Spanish with perfect precision...so there shouldn't have been a problem). An hour later, a cold floppy (dare I say nasty) pizza came. Didn't order room service after that.

ALCOHOL:
Ok, they have great great GREAT brands...but the top shelf stuff is all hiding on the bottom shelf in cabinets. So if you would rather have Bombay instead of generic gin (same idea for all other liquor), you are going to have to ask. And then watch them make it. Don't order from a waitress, order at the bar. And no top shelf brands at the beach, you have to go to the lobby. Wish we would have discovered the bottom shelf sooner! I was pleasantly surprised by the house red wine. Much better than many I have had at all-inclusives.

BEDS:
Not that bad. Sheesh. Have another drink and ask for a foam topper. You will sleep like a baby.

HEAT RASH:
Ok, I don't want to get graphic here, but my friend and I got heat rash. Bad. And I have traveled a great many hot places with plenty of sun and humidity. Not sure what happened here. The reason I mention it is that the hotel pharmacy runs out of Benadryl frequently. And when you spend 15 bucks on hydrocortisone cream, then another 18 on pills from some pharmacist in town...you are going to be annoyed that you couldn't get Benadryl until your last day. Because that will take care of your problem in about 5 minutes. So stock up on Benadryl. Just in case.

Few final thoughts:

If you are eating food while getting food at the buffet, you are grossing people out. If you find it necessary to consistently lick your fingers while partaking in the goodness of a buffet, please bring hand sanitizer to said buffet. You are grossing people out. If you are coughing in the buffet, please cover your mouth and then use your other hand to scoop your food. Otherwise, it is your fault that people get sick at resorts. Watching your phlegm fly into the food...ew.

If you are feeding the animals even though you aren't supposed to, it is possible that you might kill them, and make people mad (and it isn't fun watching you do it. please stop. it is a nature preserve, they feed the animals. do you want to buy the iberostar a new koi fish? probably not. look, take pictures, stop feeding. saw a poor bird who couldn't swallow the mountain of food he was given. geez).

Book it, you won't regret it!

Stayed: December 2010, traveled with friends
6  Thank mikaelab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

We stayed at a standard room at this hotel and loved our stay. Check In was smooth and the room was clean and overlooked a forest. Cam across peacocks, squirrels, iguana and Tucan birds. Saw monkeys in the neighbourhood and loved the interaction with animals. There were 2 tennis courts and plenty of activities on site including Archery, Darts, Beach Volleyball, Air Gun shooting etc. Entertainment was good. Loved the show Boogie Woogie nights. Rest of the entertainment was alright. Service was excellent. Room was clean with shower only. Wish there was a tub. Bed was comfortable and firm, just the way we like it. Food was ok. We are vegetarians and did not enjoy food so much. Not many veggie options. Just enough to survive. Tries the Italian restaurant and did not like it that much. Loved the live music group that playes music at our table. Star Friends were funny and friendly. Especially Angelo and Ivan were very friendly and entertaining with their acrobatics. Overall will recommend the hotel to families. Not a very romantic hotel and not the honeymoon types. But definitely great for vacation with spouse, friends or family.

  • Stayed: December 2010, traveled as a couple
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2  Thank Meg2383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

We love the resort. People are nice and great personality. Activity/ Entertainment team are EXcellent. Bed is little hard but OK. Only thing we would not like is restaurants/foods. It was difficult to get reservation for specialties restaurants (They only gave you 3 reservations for 6 nights stay). Then the food turned out OK not that's great. The buffets are boring, over and over the same stuff. If you don't care about food, it is the resort for you.

  • Stayed: November 2010, traveled as a couple
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Thank Thubinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

Stayed at Iberostar Qutzal-Tucan for 7 days with wife and kids. We have been there before about 6 years ago and it was way better, as far as amenities, food quality and variety. I guess recession is taking its toll. This time was unexpectedly low quality of food, buffets and a-la-carte restaurants included. Food was bland and not very good, same menus every single day, drinks are very sugary because of cheap liquor used. As far as the services - rooms were cleaned, but some facilities could be better. Often smelled as sewer erupted somewhere. Grounds are not kept as it used to be. When we arrived - there was a gallon of purified water in the room, which lasted about 2 days and was never replenished, even after I asked several times. Drinking water bottles in the fridge were replaced once in a week. Sheets had some spots on them, don’t even want to guess... as far as service from people working there in the bars and restaurants - I would give 6 stars - hard working always smiling and ready to serve. Beach was kind of messy too. Pool was cold, but because of the low 50-60 F temps at night. Overall was a nice vacation on the beach but we would not come back to this resort.

  • Stayed: December 2010, traveled with family
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Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2010

Rooms were spacious and clean. We had a balcony overlooking a load of trees which wasn't brilliant but we didn't spend much time in the room.
Nice selection of shops (albeit a bit pricey) - gift, jewellery, clothes, souvenir / snacks etc.
Had to pay for the internet which in this day and age isn't really necessary.
Food was brilliant. Lots of choice in the buffet and the speciality restaurants were FAB! Great service and great food. Literally can't think of any way to improve the food choice! Loved the ice cream carts down by the pool every afternoon!
Lots of bars with super service and great choice of drinks (the margaritas are amazing!).
Entertainment was great during the day and in the evening either great or ok. On the nights we didn't enjoy the entertainment we went to sit in one of the other bars so always plenty to do. The disco was the usual cheesy fun and we had a couple of great nights there. Husband enjoyed lots of beach vollyball etc during the day. They even have pottery painting during the day!
Beach is fabulous (and a great way to walk to town) and we never had any problems getting sunbeds either on the beach or by the pool.
Playa del Carmen is also really nice - very safe and lots to do. There are some great restaurants in town if you fancy venturing out and later on you must go to CoCo Bongo which is one of the funniest nights we have EVER HAD! The town is pretty chilled out - lots of shops etc and all very friendly people. You can get a boat over to Cozumel (albeit there isn't that much there).
The best trip we did was to Xcaret - an eco park where you can snorkel, swim with dolphins, see loads of animals, walk, chill on the beach etc. Plusthey have a great Mayan show in the evening.
We will definitely return to Play del Carmen and when we do we will try and stay at this hotel. The only downside I can think of is that it is quite a walk to town (45-60 mins) which is fine during the day but not great after a night out! There are plenty of cabs available though.
If you are alreay booked - have fun! If you are thinking of going - delay no longer!

  • Stayed: March 2010, traveled as a couple
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3  Thank dragonfly05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Price Range: $196 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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