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“Fantastic all-inclusive and will definitely stay again and again”

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Iberostar Tucan Hotel
Ranked #50 of 216 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed November 7, 2010

For the last 15 years or so I travel south to all-inclusive hotels about once or twice a year. This hotel ranks in my top two out of all the places I've stayed based on the quality of the hotel. Playa Del Carmen is one of my favourite places to stay in Mexico and I'll definitely return to this hotel again. The location is well situated from the main tourist area and easily accessible by taxi or a long leisurely walk. The food at the buffet was very good all week and there was lots of variety. For the a la carte restaurants the Japanese was the best. The Italian and Mexican restaurants were okay for the main course - their appetizer buffet area was actually better. The beach is extremely large and they provide sun umbrellas which is something I've never seen before and a wonderful touch. The hotel has a wildlife sanctuary that you pass through to access the beach and that perhaps takes a couple of days to get used to with all the little critters running around. After a few days you'll forget about them and they definitely won't harm you. The quality of the activity team is also something that I've never seen before. Their evening shows had a very high production quality in the main theatre. From a social point of view, the resort does have more of a family vibe. I was travelling with a fellow single friend and there definitely was a lack of fun singles to mingle with - but that was easily remedied by hanging out in town in the evenings. This is a small thing but notable - I was surprised that the main bar areas would pour international brand drinks without issue if you asked which is generally out of the norm at all-inclusives. Our guest room was average and typical to what you are going to get at a 4-5 star hotel down south. The beds were definitely firm - like concrete! If there is one thing that I wished could be improved it would the beds!

  • Stayed: February 2010, traveled with friends
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3  Thank cecfab416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 6, 2010

Simply the most naturally beautiful resort I have ever seen. The pictures do not do this resort justice. It is impossible to capture on film how gorgeous this resort is. The lobbies for Tucan and sister resort Quetzel and the walkways to the restaurants simply have to be seen to be believed. The staff is wonderful, the food is very good, the drinks are plentiful and the pool and beach are fantastic. The wildlife throughout the resort adds so much to whole experience. You never knew what you were going to see going to breakfast or dinner. We loved the open air dining, but could see where that might be rather hot during the summer months. It was perfect in October, however. We also loved the layout of this place. Everything was so convenient at this resort. The pool is located very close to the beach and also to one of the restaurants The lobbies of both resorts and the shared entertainment areas are an easy stroll from one area to another. Beach and Pool service for drinks is a big plus, as is the availability of room service. The people we met were fun and friendly. The only negative was the hard mattress on the bed. Foam toppers are available and do help. All in all, this was my favorite resort so far. If you are looking for a modern, elegant, luxury type of resort, you might want to look elsewhere, though. You could be dissapointed if that is what you are interested in. Tucan is friendly, quaint, colorful and beautiful, but is a somewhat rustic resort. It is somewhat older and the rooms are decorated with colorful tiles, concrete furniture and bright colors. It was perfect for us! I loved everything about this resort and can't wait to go back.

  • Stayed: October 2010, traveled as a couple
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2  Thank Terrie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2010

We visited the Tucan from 15th - 29th October - this was our second visit to the hotel in five years. We had an excellent 2 week holiday, the hotel grounds are still gorgeous, the beach fantastic and the staff brillant in particular Acradio in the restaurant, Santos at the lobby bar & the young lady who was always bringing us drinks at the beach.

The only disappointment this time was the rooms - it was hard to get a good nights sleep as the bed was very uncomfortable & the rooms are in need of rennovating (we did have to move rooms after three nights due water coming through the ceiling near the air con unit - management did deal with this promptly & we were moved to another room within 1/2 hour)

Food was a bit hit & miss - we werent expecting gourmet but we couldnt help but feel that standards had slipped since our last visit , there appeared to be much less choice at the buffets , although the A la cartes we visited - Italian & Steakhouse were good.

We went into town a couple of times & enjoyed the bars & restaurants for a change of scenery. We also did the Mayan Snorkelling trip with Dressel divers at the hotel which was very good.

All in all we had a great two weeks & we probably will visit again sometime in the future.

  • Stayed: October 2010, traveled as a couple
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1  Thank aligaz05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2010

Once again it was a great time. We had with us 2 1st timers, my soninlaw, and my son's friend. By the end of the 2nd day they were already planing the next trip back. "This place is awsome", was heard more times than I could count. My wife and I finally got one of the junior suits on the beach with an ocean view. It was well worth the extra money. There was in fact a great ocean view and the sound of the ocean while falling asleep is a very good thing. The staff at the Iberostar Tucan is the best. Always smiling and ready to take care of your every need. My wife and I have been there 6 times now over the past 10 years and have never been disapointed.

  • Stayed: October 2010, traveled with family
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Thank kedata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2010

My wife and I just returned from our 5th visit to the Tucan. We stayed the week of Oct. 24 thru Oct. 31. The weather was terrific, highs of 87 daily, and only two brief showers, remnants of Hurricane Richard who thankfully stayed south of the Yucatan.

The Tucan has not changed much in the 5 years we have been visiting, the rooms look identical to our first visit, the amenities have not changed, but it is still the Tucan, and that's the great thing about it. It is not the fanciest facility you will find in Playcar, and if that's all you are looking for, you could be disappointed. If you are looking for a relaxing atmosphere, exceptionally maintained building and grounds, then you will be fine here. The jungle area between the Tucan and Quetzel is very unique. Look for the little agoutis, the limurs, peacocks and of course the monkeys...they will definitely get your attention.

We love the beach and spend most of our time there when we go. Without exception, the Tucan is the best resort along this stretch of the Riviera Maya for beach lovers. When you are on the beach, you are literally within 25 yards of a bar, a restaurant (open all day long) and the pool. All of the other resorts along this same stretch of beach are anywhere from 150 yards to 250 yards to their closest bars, restaurants and beaches. The Tucan has approximately 150 shaded palapas to enjoy, most of the other resorts leave you with little or no protection from the sun should you want it. I will say in fairness to the other resorts, they all now have wide beaches, due to a remarkable beach reclamation project that has taken place over the past couple of years, so the lack of beach area is no longer a problem at any of the resorts.

The food has also not changed much in 5 years, except that for the past two years they have not had a lobster tail night at the buffet which they used to have on occasion, at least we have not seen it. The food does get redundant if you are there for several days, but unless you are extremely picky, you can always find something to fill you up. The breakfast is really good, and the restaurant at the beach offers food all day long, including grilled hamburgers and hot dogs at a stand outside, and many other offerings inside the restaurant. They also do an outside paella lunch once per week with entertainment. You always have the specialty restaurants, the Japanese (which is probably the best), the Steakhouse, the Mexican and the Italian. They are all good for a change of pace from the buffet.

The pool is huge and also kept clean. The swim up bar was closed while we were there, but it could use some work.

It seems as though they are noticing the complaints about the hard beds, we were going to order a mattress pad when we noticed that our bed now had a pillow top mattress which was very comfortable. Not sure if all rooms have this but thankfully, ours did.

Some of the waiters and bartenders have been there all 5 years that we have been going there, and some of the peddlers who work the beach have also been there the whole time. Roberto can hook you up with some great Mexican Oakley sunglasses, and Antonia can provide you with some beautiful necklaces. These folks don't bother you unless you want to engage them, but we've actually become friends with these two folks and they are very nice people just trying to make a living and support their families. Tip the bartenders, waiters and maids, they do a nice job and you would tip them if you were at home.

In closing, we always look for a reason to try somewhere else for a vacation, but we always come back here because we know what we are getting. It's like putting on an old shoe, it feels really comfortable. Disregard any negative reviews you read on here about the Tucan, and don't hesitate to book your stay with them. There can always be glitches in a vacation, but just look to enjoy the sun, the beach and the Tucan...you won't be disappointed.

  • Stayed: October 2010, traveled as a couple
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5  Thank bison3l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2010

I'm so happy to be able to write this review. Myself, husband, and 9 year old son just returned from the iberoster tucan on oct. 30. this is our third trip to this region and we've also been to the dominican and done a disney cruise in the past 5 years. we really, really liked this place. in january we went to secrets maroma beach and thought it wasn't all it was cracked up to be, however this place has personality. first of all, it's in playacar which is a clean, safe inviting gated community and still has the mexican feel. this resort has a jungle in the middle of it, yet it still has a touch of class. it's kind of an odd combo, but we thought it was great. our only negatives were: the rooms are pretty cheesy and you should ask for a mattress pad when you first check-in. also our rooms never cooled off. we would prefer to go at a cooler time of the year since we were sweating during meal time. also no elevators.
Now on to the positives: beach was great and close to the hotel. this hotel is absolutely perfect for families and multi-generational families. i would not recommend for bachelor/bachelorette parties or for swinging singles. this is a nice family friendly happy resort. the pool is large and odd-shaped which allows one to get sun or shade. plenty of seats by pool or at ocean. food was americanized and fine. there were 2 places by the pool that always had ice cream available. kids felt safe there. staff walked by pool and beach to bring drinks. okay the best part of this resort has to be the jungle in the middle with the waterfalls and all the animals. it's like living at the zoo. i expected to see a couple animals, but they were everywhere. there were a dozen monkeys that were on people's balconies and jumping from roof to roof and putting on a show every am on the way to breakfast. they are small, but incredibly bone-chilling loud. there were also peacocks, chickens, iguanas, geckos, flamingos, goldfish pond, turtles, ducks, swans, agoutis, a raccon looking animal with a long tail, toucans, and a few other birds/animals that i couldn't identify. between all this excitement and the great beach and pool, i couldn't imagine a better rersort for families with children. this place is vibrant and colorful with a mexican feel. a cab ride to 5th ave. for all of us was only $5. my son had 7 donuts and french fries for breakfast one a.m. he thought he had died and gone to heaven. when we go back we will go at a cooler time of the year.
the reason we chose this resort to begin with was it was one of the cheaper resorts with the best rating from tripadvisor. we are so pleased and like i mentioned i am difficult to please.

  • Stayed: October 2010, traveled with family
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5  Thank respiratorytherapist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2010

We just got back from a trip October 23-30 at the Iberostar Tucan. We booked the trip with Apple Vacations and got a great deal direct out of Baltimore. From the moment we arrived at the resort, we knew we had made the right decision. We are already looking forward to going back!

Our room was on the third floor of Building 13, facing towards the neighboring resort. This made for a great feeling of privacy while also allowing us to enjoy visits from the resident monkeys throughout the week. Our room was sparkling clean, and we were delighted that the resort had noticed our travel agent's note that we were celebrating our 10th anniversary, and had left a two swan-shaped towel decoration on the bed surrounded by red rose petals. Shortly after arrival in the room, we had a knock on the door with a delivery of a nice fruit basket as well.

We quickly changed and left to explore the beach and pool area, which is absolutely wonderful. As a matter of fact, we ended up spending most of our time enjoying the beach and pool, rather than going on lots of the available excursions you can book.

Highlights and traveler's tips:

At the hotel, don't miss walking down the beach to the end on the right. Take along some water shoes or flip flops and your snorkeling gear, as there is a really nice sheltered area past the rocks where you can snorkel. It is beautiful there! The pools are awesome and the large one is 5' deep, so if you have kids bring along a float. There is also a shallow pool for the little kids. If you plan to snorkel, you can check out gear at the hotel for an hour per day. If you want to have more access to equipment, I recommend bringing your own. The hotel has a nice workout room with new equipment. The spa is also very nice - great jacuzzis and whirlpools that are free to use.

Food and drink: We enjoyed drinks on the beach and having lunch at the pool restaurant. The grilled fish, rice and quacamole were spectacular. We ate at the Mexican restaurant our last evening and it was really good. The Japanese was nice as well, but the food was salty (as you will find in any Teppanyaki restaurant). Most evenings we ate at the dinner buffet, which was awesome and had a lot of choices. The breakfast buffet was also wonderful. The breakfast, lunch and dinner buffets are all in a large, open air area surrounded by pools of koi swimming ground amidst water fountains and tropical foliage. We enjoyed sitting and watching the fish while enjoying our meals.

Rooms: The rooms are very comfortable, with big showers. The water in the bathrooms is not drinkable, but they provide you with a ton of bottled water to use. I recommend bringing your own blow dryer, especially if you have high-maintenance hair like me. The built-in ones are good for clearing the mirrors of fog. Also if you have a lot of clothes to hang, throw a few extra pants hangers in your suitcase. The room does have a small coffee maker. I brought along some packets of vanilla creamer and Starbucks Via, which was nice for first thing in the morning. The beds are extremely firm. We slept OK the first night, but I did request the foam mattress topper the next day and that made it perfect.

Other things about the hotel: Don't miss the shows in the evening! The Boogie Nights disco show was my favorite and the Broadway show is good as well. There are a lot of things to take pictures of throughout the jungle paths, etc. so bring along a large storage card for your camera. We found that the shops at the hotel had good prices and good quality merchandise. Also, you will see many people suggesting that you bring along bubba kegs to the all-inclusives. Don't bother - we found that our beer koozies were perfect for the plastic cups at the resort.

Outings: We enjoyed a day out saltwater fishing with Ivan, who is located at 14th street and the beach in Playa. His boat is called the Papa Kees. We caught two barracuda and almost had a sailfish as well! They have a nice website and you can book everything in advance over email. Our other outing for the week as a day at Xcaret. We got the Plus tickets and enjoyed everything about it and plan to go back. Don't miss the show in the evening.

  • Stayed: October 2010, traveled as a couple
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2  Thank Nittannee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Playa del Carmen
#7 Spa Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
Price Range: $196 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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