We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Most awesome vacation ever!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Iberostar Tucan Hotel
Ranked #50 of 216 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed May 15, 2010

I went to the Tucan with my best friend and her brother. This was our first time at an all-inclusive resort and I have to say, it was a great experience! The check-in was flawless, and the staff at the front desk were very helpful with questions we had. We went directly over and made dinner reservations for the Japanese restaurant, the Steakhouse and the Mexican restaurant, and all were fantastic! A lot of reviews say the food is "ok" at best, each of our meals were wonderful! I believe some people who gave bad reviews of the food options are simply expecting too much and can't be pleased no matter what is placed in front of them! We always found something to make us satisfied at each meal! The drinks were great...we mostly did the Mojito's for our stay and if some felt they were weak, then all you had to do was ask the bartneder to add another shot of alcohol and they always did so with a smile!
Our room was outstanding and the resident cat came to visit which made me happy because I missed my own kitties at home. Our room was cleaned daily and always had a happy "towel art" left on my bed! The staff was great when our safe wasn't working and it was fixed within minutes of calling the desk, and a follow up call was received minutes after the maintenance man left to make sure we were satisfied and if we needed anything else.
The beach, where my friend and I spent each day, was beautiful! Our waitress was on the spot for anything we wanted, and we made friends with many people from every corner of the globe. Everyone was well behaved considering the constant flow of alcohol. No one was loud, obnoxious or out of control and a good time was had by all. As far as the pool bar, I was glad it was away from the big pool due to the fact we adults could have a little adult time and not worry about children being around and being subjected to questionalble language.
Over all, I had a great time, great food and beverages, great service and didn't want for anything. It was a true vacation in which I could relax, laugh, and be pampered by a great bunch of people who truly work very, very hard to make your stay as enjoyable as possible. Don't let a few bad reviews deter you from staying at the Tucan. Remember, they can't please everyone, and no resort is perfect, but they do everything they can to make everyone happy. If your going to pick apart every little thing about a resort, maybe you should just stay home and be content with the fact that you can't be pleased! We're going back in November! Can't wait!

  • Stayed: April 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Pixie62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (6,828)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,133 - 3,139 of 6,828 reviews

Reviewed May 14, 2010

We stayed at the Iberostar Tucan the first part of May. This was our 15th visit there, so obviously we find it pleasing. The resort itself seemed unchanged. The beach, however, was greatly improved and there were additional palapas and lounges available. Unfortunately, the resort appears to have downsized. As a result, the employees seem overwhelmed with doing the same amount of work with fewer people. (Same story as many places in the US.) It detracted a bit from the visit. The quieter of the beach grills, La Marimba, had been rearranged which we found a vast improvement. However, some of the lunch items were missing and we were unable to simply make a sandwich for lunch as we like to do many times. The screens around the outdoors dining areas were also a welcome improvement. The quality of the food seemed to have improved slightly, but there we missed some of the "standbys" we were accustomed to having. The drinks, unfortunately, had not improved and were inconsistent bartender to bartender.

Stayed: May 2010, traveled as a couple
Thank Yucatan-Admirer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2010

First off - my apologies for the delay in posting the review of our trip....time just seems to fly by.

All in all, the resort and the entire vacation was fantastic. Sure, the food could always be better, but the buffets were always fresh with a varied selection that everyone from Grandma to 3 year old were able to be filled and happy. The rooms are standard but clean and neat. The cleaning staff bent over backwards for us everyday and, when you are travelling with a 3 yr old and 7 month old, is a godsend.

Whomever said anything negatove about the pool or other facilities must have been at another resort - the pool was crystal clean (and cleaned everyday). The kiddie pool was a little "funky" by the end of the day but always clean and fresh in the mornings. We walked the entire length of the beach to PDC and I would put the Iberostars well ahead of the neighbouring properties (especially the Riu's and Wyndham Vivas).

Oscar and his entire staff were so attentive, friendly and accomodating. We never witnessed any half-hearted effort (except Marco smoking in the pool-side Men's Room :-(

The Japanese restaurant and (pleasant surprise!) the Mexican were our favorite a la carte restaurants. We really appreciated that the swim-up bar is away from the main pool - though there was never any over-indulgence that caused any problem. You have to see Diego and have him make you his special tequila or vodka "Diego"!!!

Thanks so much to Mr. Oscar Escallada, one of the resort's managers, for helping make our trip so special and memorable. We would not hesitate recommending or returning to the Iberostar Tucan/Quetzal.

Todd.....photos to follow

PS - the fitness centre was great! new equipment and good staff!!!

  • Stayed: April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 2Csons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2010

I was part of a party of five that stayed at the Iberostar Tucan / Quetzal from May 1st- 8th 2010. We stayed on the “Tucan” side – though the whole resort is open to you no matter which side your room is on.

Initial Impressions: We arrived at the hotel at 3:45pm on Saturday after suffering a horrendous flight from BOS to CUN (due to the pilots use of a ‘shortcut’ which, on the whole, turned out to be a bad idea due to the turbulence we encountered because of it.) needless to say, we were exhausted and just wanted to get into our rooms. When we pulled up we were greeted by the bell persons who took care of our luggage, but we were not greeted with drinks or anything like that, which is unusual for this type of resort I’m told. One of our rooms was not ready and we were told that check-in wasn’t until 3pm. The problem with that was that it was already 3:45pm so that was no excuse. To make matters even worse, we were told the room wouldn’t be ready for another hour still. When finally it was ready, it was the wrong room type but at that point we just wanted to get settled in so we didn’t make a fuss about it. It would have been nice for the staff to offer to take the key to us instead of the couples who’s room wasn’t ready having to trek all the way back to the lobby to get it.

The rooms: We were in building #12. I felt they were more than adequate. They were big enough to suit our needs, we all had balconies or patios with different views, and we were close to the pool and beach. The bathrooms were decent, and the showers were nice and spacious. Nobody in my party had problems with water temp or pressure. The beds were firm, just like the reviews say, but I thought they were very comfortable, even though I’m used to a pillow top mattress. There is a mini-bar that contains domestic beer, (no American beers are served at the resort, but you can get them in town and at most restaurants, same is true for other international beers.) Coca-Cola products, (they DO NOT taste the same as those bottled in the U.S.) and water. The policy is that the mini bar will be restocked every other day, but mine was restocked every day. Lastly but most importantly, the rooms were always very clean, though one day one of the rooms was not cleaned until early evening, and even then only at the request of the couple occupying it.

Lobby and Grounds: The lobby is open-air, with lots of seating and a relaxed bar area. They have a gift shop but it is WAY over-priced so only shop there if you need to. There are ceiling fans throughout the area but it still gets very warm and muggy, however this is Mexico and hot and humid is how it goes down there. The grounds are very well kept for the size of the resort and the amount of people milling about with food and drinks and such. Once in a while, you will see the odd glass or can here and there, but that is due more to inconsiderate guests than to lack of upkeep on the part of the staff. There are a lot of paths and trails throughout the resort with lots of animals roaming about – peacocks, monkeys, chickens, lizards, swans, flamingos, and these rodent things that look like over-sized rats with no tails. All of the trees and vegetation seemed in good shape and well looked after. Be sure to take the time to walk all of the different paths throughout the property, that way you will maximize your chances of seeing all of the different animals, and I am sure there are more than those I’ve listed.

Pool/Beach area: The beach was beautiful! The sand was clean and maintained everyday, and there were plenty of chairs. The erosion is very noticeable though – but the staff tries to smooth it out as much as possible. The water was perfect and a gorgeous azure blue. The pool was also great – very big and relatively clean for the size and the amount of people in it. The pool bar was not great though – it was set towards the back and wasn’t very clean at all. We were able to get the same row of seats right next to the edge of the pool everyday except one, but even then we were only one row back. We stayed under those big umbrella things (not really umbrellas, they are made of wood and straw, I forget the proper name for them) because the sun was very strong as we had perfect weather every day. One thing about the weather though – I made the mistake of constantly checking the weather forecast starting a week before we left for vacation. The forecast was rain for almost every day but as I checked the current days weather, it was always sunny. I read that the forecast almost always calls for rain on most days, but that it rarely rains during this season. Of course it will rain from time to time but just don’t stress yourself out about forecasts.

Food: The food was Ok… but nothing to write home about. The breakfast was pretty good and certainly had the most to offer, but the lunch and dinner buffets seemed very repetitive, though to be fair they did offer some variety on the more exotic types of food. Some of my party (me included) are very picky and somewhat ‘plain’ eaters, while the others were a little more adventurous so really it depends on what you are looking for. This being an all-inclusive resort, they have to try and balance pleasing everybody and being mindful of cost and waste so I understand it’s no easy task. I think they do alright though. At lunch we mostly ate at the pool snack bar – pizza, burgers, hot dogs, french-fries and the like. We didn’t try the sit-down restaurants because we were not interested in dressing for dinner – just a quick note on that though: I understands the desire for some people to sit in a restaurant with table service and I also understand that there should be a dress code, however, I feel that at a resort like this the “long pants for gentleman” requirement is a little too much. Certainly a nice pair of shorts and a polo-shirt should suffice. The drinks were pretty good but on the weak side. The taste of the ice also made a difference in most of their drinks. The deserts were pretty good, again depending on your taste, and the service in the Cozumel buffet (Quetzal side) was a lot better than that in the Tulum buffet. One last note on the food – try the hard ice cream by the beach/pool area – it’s a lot better than the soft-serve.

Staff/Service: The staff was very friendly and for the most part worked really hard to get things done. Its true that they don’t expect to be tipped, but do so when you can because they appreciate it and they certainly earn it- especially the servers who do all the running around at the pool/beach area – they have A LOT of ground to cover. We saw just one show (the Hollywood show) and it was pretty good. The “Star Friends” work hard to put the shows on- on top of being around during the day to play pool games and do regular tasks such as serving drinks and handing out towels and pool equipment. They seem to work very long hours.

As far as off of the resort – we went to 5th Avenue a couple of times and did some eating/drinking/shopping which was fun but we were all really, really turned off by the shop keepers trying to call us into their stores. They don’t like to be told “no” and one of them even called us a name when we refused to stop for him. There is also a small shopping plaza within walking distance of the hotel if you need a Starbucks fix or if you want to do some souvenir shopping. Some of us took an excursion to Shel-Ha which was a lot of fun, and others of us took an excursion with Discovery Jungle Tours (zipline/ATV) which was also fun but make sure you bring some mosquito repellant!!!

All having been said, everyone had a good time and the resort was nice and relatively well run. The two of us who vacation in Mexico semi-yearly feel that their experiences at the RUI resorts were better overall and will be returning to that brand next time. (Their reasoning is that the RUI brand, in their opinion, provides slightly better service and a better food selection – as well as rights to its sister properties. Of course the Iberostar also provides rights to their sister properties, but they are a distance away whereas with RUI they are all within walking distance.) I think you need to really think about what is important to you before making your decision, if its gourmet food, all-inclusives are probably not the best idea. If its water and the beach, with a mind to budget-friendliness, then an all-inclusive would probably serve you well and Iberostar Tucan may be just what you’re looking for.

  • Stayed: May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank mjcjrfl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2010

Overall this was a great hotel,resort, it was right on the ocean. Our room was on the first floor right on the beech with great view of the ocean , but the room had a musty smell to it all the time it didn't matter if we open the slider door to get fresh air or turning on the A/C. But the service was spectacular.

  • Stayed: April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank redsoxBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2010

Very very good resort,The best 5 XXXXX hotel.
The best buffet restaurant and the best friendly service of all

  • Stayed: March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sofytboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2010

Just got back from a stay at the Iberostar Tucan where we traveled down for a wedding and we were there from April 21st through 27th. The layout of the hotel is gorgeous anmd the grounds are extremely well landscaped. Great and really wonderful . Staff warm and friendly. We stayed in an Oceanfront Jr. Suite and the room was large and spacious and clean. They need more towel racks in the bathroom/shower as there is no real place to hang anything and lighting could be better in there.

Despite our request for a Suite with Double Beds, we received a roon with a king-sized bed. I repeated this request at the Front Desk when checking in but I guess they did not understand it. I had also requested a room with an upper level balcony but received a ground floor room. We had asked for this well in advance so I still don't know why this was not done but I was told it is strictly based upon availability so please consider this before going down. You may not necessarily want to share a bed with your friends.

In regards to food and drink, I thought the mixed drinks were really mediocre and I thought the food served at the restaurants was just fair with nothing to rave about except for their Guacomole.. The Japanes was the worst of the bunch (God-awful) and the Steakhouse the best although the meat arrived cold. However, when you are dealing with the masses and all-inclusive , I did not expect fine food so I was not totally bummed out.

Nice mixture of all peple at the resort with all ages and nationalities represented.

Woulid I say there again- yes. However, I might shop around for another resort as well as there are so many on that stretch of coastline.

  • Stayed: April 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank 1nyctraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
1.1 mi away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#45 of 216 in Playa del Carmen
5,043 reviews
13.7 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
6,293 reviews
0.1 mi away
Sandos Playacar Beach Resort
Sandos Playacar Beach Resort
#59 of 216 in Playa del Carmen
13,490 reviews
Show Prices
Show Prices
Show Prices
13.8 mi away
Iberostar Paraiso Beach
Iberostar Paraiso Beach
#6 of 11 in Playa Paraiso
5,342 reviews
0.4 mi away
Hotel Riu Playacar
Hotel Riu Playacar
#52 of 216 in Playa del Carmen
5,226 reviews
13.7 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
5,159 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Tucan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#8 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Price Range: $196 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Prestigia, Booking.com, HotelPower, Priceline, Travelocity, Cancelon and TripOnline SA so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing