Stayed here for a week in December 2008 and booked via apple vacations. Transportation to and from the hotel via apple was prompt and comfortable. The hotel is approximately a 45 minute shuttle ride from the cancun airport. This hotel shares it's property with it's sister hotel, Iberostar Quitzal, which is a mirror image of the Tucan.
Upon check in, we were given a fruit smoothie which is very nice after the shuttle ride. Front desk workers are not the most detail oriented employees nor are they very friendly. I didn't really care, i just wanted my room key and a general, "Where is everything" map. So, don't expect a pleasant hello from the front desk.
We were in building 14 which is a few buildings away from the beach. A very good spot on the third floor. No elevators so you do have to lug your bags up the stairs. We would have used a bellhop but they were not available.
We told them ahead of time (when we booked) that it was our honeymoon. We weren't really but we did marry 8 months ago but already went to hawaii for our real honeymoon but we said, what the hey. They brought us a nice fruit basket and a bottle of their red wine. A very nice touch.
The room was very nice, a king bed. Plenty of room for the 2 of us. Nice spacious balcony that overlooked some trees (where the monkeys swing to and fro). Bathroom was nice as well with a spacious shower. We left $2 US dollars on the bed for the cleaning crew each day and they always did a great job cleaning the room, restocking the fridge with beer and water and sodas, and making cool animals out of towels. They made swans, a panda, flowers, etc! Very nice touch.
The grounds were spectacular. They have natural wild life on their grounds including primates, ground animals, and tucans (thus the hotel namesake). Our hotel neighbor said we just missed monkeys hanging out on our balcony while we were out but they were on the building's roof. Each stairwell in the buildings go all the way to the roof so we decided to see if they were there. They were! And they couldn't care less that we were near either. In fact, they turned their backs to us, sitting on the roof's ledge. We were about 4 feet from them taking pics. Pretty cool.
The beach was very nice, soft and clean. There are big sandbags that guests like to play on in the water. The waves would wash you onto the sandbags quite easily. Looked fun. Sun beds were a bit hard to come by unless you "reserved" them with a towel. I hated doing it but you did have to. You could rent a sun umbrella from the activity center for free which gave you some welcome sun relief. The water was so beautiful, like a corona commercial.
We stayed 7 nights which qualified us for 3 specialty restaurants. We chose the Japanese, Italian, and the steakhouse. If you are familiar with Beni Hana japanese restaurants where you sit around a chef slicing and dicing and cooking and doing acrobatic things with food, this was very similar. The menu is pretty much set so you either eat what they put on your plate or you don't eat it. We love Japanese cuisine so we really enjoyed this restaurant. We recommend.
The Italian restaurant had a wide range of entrees and salad buffet. Pretty run of the mill Italian. Nothing exceptional but good.
The steakhouse had a pretty decent selection. I ordered the ribeye and she ordered the filet mignon medium rare. They came out nicely, although a bit heavy on the salt. Salad buffet as well. Pretty good. Recommend.
Main buffet restaurant was suitable but I found a bit tiring after 4-5 days. Good stuff, just gets tiring after a while.
The lobby bar was very cool and relaxing. The waitresses were very friendly and prompt. The drink menu was pretty diverse too.
They have evening entertainment every night and we stumbled upon a disco show. I have to tell you, it was pretty darn good. And I usually think these shows are cheesy as can be. But, darn it, they actually did a fantastic job. Complete with a little pyrotechnics and fog machines. Impressed me.
Didn't spend time in the pools. Looked quite lovely, especially at night. Ocean was more my speed.
Did 3 excursions: Ferry to cozumel and snorkel, tour to Chichen Itza (mayan pyramid), and jungle tour with Alltournative for zip lines, snorkel cenotes, and bike ride. Recommend to do all of them, especially the tour with Alltournative. Book directly with them instead of with hotel as you'll save $10 each person. Trip to the ruins was a 3 hour bus ride each way so bring food/drink for the long ride. Ferry to Cozumel is bumpy so if you are prone for motion sickness, take dramamine and/or ginger. It is about 1 hour ride.
Great hotel but would most likely pick an adults only one in the future. The kids were fine. It's the parents that won't shut up when you're trying to escape reality and just want to lay on the beach drinking a fruity rum infused beverage.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico