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Iberostar Tucan Hotel
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Savings alert! 19% below average rates

The price you found is 19% lower than this hotel's average rate of $555/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Reviews (7,001)
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Reviewed June 18, 2014

Have been here multiple times with family and friends. We celebrated our 25 wedding anniversary there in 2013 and sons graduation all in one trip. It was fun for all and Ivan at the adult pool was a champ. He made so many drinks for our group but never quit smiling.

The resort is well taken care of with the garden area with all the wild animals is a treat to be seen.
Just a fun place to relax or cut loose.

Room Tip: The buildings in the middle like building 12 &13 are close to everything. We always get a beach front room when we arrive.
  • Stayed: July 2013, traveled with family
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4  Thank Phillip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded June 24, 2014

Dear guest,

We are delighted with your review and we would like to thank you for the trust that you and your family have deposited in us. It is a honor for us at IBEROSTAR Tucan & Quetzal to be part of so many special moments.

Thank you for sharing your experience at our resort and we will make sure that Ivan receives your compliments. Additionally, your appreciation for our jungle and fauna are highly valuable for us.

We hope to be able to be part of many other celebrations and encounters of your family and friends; it would be a great pleasure for us to host you soon at IBEROSTAR Tucan & Quetzal.

Best regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

Hotel was not a concerne during holidays - This is exactly what you need during holidays.
People is amazing and nice, cleaning of rooms and variety of restaurants and activities are excellent.
Nature and beach will surely not disapoint you!

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Iberostar.com
3  Thank ppint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded June 27, 2014

Dear guest,

We would like to thank you for choosing IBEROSTAR Tucan & Quetzal during your recent holidays at the beautiful Playa del Carmen.

We value your comments about our staff, the cleanliness of our facilities, and our fun activities promoted by our entertainment team “Star Friends”. Additionally, we are very excited to know that you enjoyed our cuisine. Our Chef will be pleased with your remarks.

Thank you for your compliments about our beautiful jungle and paradisiacal beach.

It would be a pleasure to host you again at IBEROSTAR Tucan & Quetzal.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed June 18, 2014

I support the typical TripAdvisor rating that resort is nice, but far from the best all-inclusive we experienced over the past ten years. If you want the best then you need to pay a higher price, but overall Iberostar Tucan was a fair value. Rooms were spacious, even for a Family of four. Dinner meals were all average, with Italian our favorite. Top shelf is exaggeration of what is available, and even that is only one bar in the lobby.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com
3  Thank Donald Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded June 24, 2014

Dear guest,

We would like to thank you for taking your time to share your observations on our resort IBEROSTAR Tucan & Quetzal.

We appreciate your comments regarding our rooms and our a la carte Italian restaurant.

On the other hand, we apologize if our gastronomy did not meet your expectations. Our Executive Chef and his team work incessantly to bring to our worldwide guests different flavors and recipes; your valuable suggestion has been addressed to him. In regards to our liquors, our Food & Beverage Manager only works with national and international brand liquors and we are sorry for any inconvenience you may have encountered.

Hopefully we will be able to host you again at our resort.

Warm regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed June 18, 2014

Went last July for a wedding and what a great place, the hotel was lovely and very clean, the staff were very friendly and the food which was all inclusive was great, several restaurant's within the complex and such a large choice.
Would definitely go again and will!

  • Stayed: July 2013, traveled with family
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2  Thank jenny w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded June 23, 2014

Dear guest,

Just a short note to thank you for sharing your review about your holiday at IBEROSTAR Tucan & Quetzal.

It was a pleasure for us to have served you and it brings great joy to know that you had an amazing time. Thank you for your gentle words about the friendliness of our staff, cleanliness and extensive options of dining and buffets.

We will be waiting to welcome you back soon to IBEROSTAR Tucan & Quetzal.

Warm regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

We loved our stay at the Tucan in May. The grounds are beautiful and the animals are really what make this a special place to stay. Our room was spotless and always cleaned to perfection each day by our maid Orfa. The restaurants were all good and the only one we didn't try was the Italian dinner. The buffets were good and actually better than the more expensive resorts that we've stayed at in Jamaica. The pool was never crowded and we never had a problem finding a place to lounge. We did do the scuba lesson in the pool with Matt, he was such a nice guy and even told us where to find some really good food in Playa del Carmen! We didn't do many activities on the resort, but we did participate in archery and had a fun time. The beach was beautiful as well! We've already booked a return trip next month!

  • Stayed: May 2014, traveled as a couple
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2  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this reviewResponded June 23, 2014

Dear guest,

We are delighted with your review, thank you very much for taking your time to share your vacation experience at our resort IBEROSTAR Tucan & Quetzal.

We are very excited to know that you had a wonderful time with us and we value your comments regarding our beautiful grounds and exotic fauna. Thank you for your kind words to the cleanliness of your room, we will make sure that Orfa receives your compliments.

Our Executive Chef will be very excited to know that you enjoyed our a la carte restaurants and buffets; he is always working on offering high quality and a great variety of dishes at our restaurants and buffets.

We are pleased to know that we exceeded your expectations in general and that you got a chance to participate in some activities that our animation team offers.

We feel privileged to see that you will be visiting us back soon, please make sure to get in touch with the hotel representatives with anticipation for any request you might have.

Warm regards,

Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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