Our group of 4 spent a week at the Iberostar Tucan in late March. I have been to many all-inclusive resorts and the Tucan is far far one of the better ones I have stayed at. It is a 50+ minute drive from the Cancun airport. The Iberostar Tucan and the Queztal are sister properties that have a section of natural jungle in the middle between them. As a result this is the place to go if you love nature and want to see animals. There are howler monkeys in the trees, iguanas, coatis, flamingos, peacocks and numerous other birds throughout the property.
The rooms are average with Mexican interior décor. The huge main pool complex is beautiful with lots of palapas or chickees for people who do not want a lot of sun. There are also lots of shade huts on the beach and you can get beach umbrellas from the towel hut if they are all taken.
The beach itself is pristine, powdery sand and there are no rocks, shells or corals in the water. It was the best beach I have seen on the Yucatan peninsula at any resort. The entrance into the ocean is shallow and the water does not get deep for quite awhile. When we were there the waves were very calm and easy to walk in and out.
The rooms are average in appearance with a true Mexican décor or atmosphere. We requested a jungle view room because we wanted to see the howler monkeys which we did view on numerous occasions from our balcony. The lobby and public areas are beautiful with lots of marble, fish pools, fountains, etc. The grounds are meticulously maintained and beautiful. The pools are gorgeous. The main lake-like pool is enormous.
The staff for the most part is very friendly. We loved the waitress service at the pool so you did not have to go to the bar and wait for a drink. The mixed alcoholic drinks were exceptional compared to other resorts we have stayed at. They were good tasting and had adequate alcohol.
The entertainment team was also very good and friendly. They conducted almost non-stop activities during the day. We only saw one night show which was very good. The performers actually sang songs instead of lip syncing which is common at many other resorts.
My only somewhat negative comment based on my experiences elsewhere at numerous all-inclusives was the food and wait staff service.
The main buffets were almost the same every day for all meals which made it somewhat boring. The food that was prepared was good, just too repetitive. The waiters in the buffets barely did anything for you. Your drinks were not refilled and dishes were not taken away on numerous occasions. We do tip at buffet meals usually if the service warrants it. The best oriental hibachi restaurant, the Bonsai, was the best I have ever eaten at either vacation resorts or in the States. The show table hibachi chef was superbly skilled and the meal itself was excellent in amount of food served and the quality. I do feel however that the other 3 ala cartes that we went to during our stay in March were sub-par compared to other all inclusive resorts I have stayed at. They lacked the elegance of menu selections and the quality of the food. I ordered steak twice and found it to be overcooked and not tender. Also at 2 of the ala carte restaurants the waiters need some formal training in how to wait on patrons. They had no personalities and kept wanting to take our plates away before we were finished without asking first. The only good waiter was the one in the Italian restaurant. The food at the ala cartes was good, just not great. During lunch the inside buffets at the beach got very crowded and it was hard to find a seat. We preferred to go to the outside snack bar which was quick and return to our beach chairs to eat. The hamburgers were thick and very tasty. We also liked the ice cream cones near the snack bar and drink bar. I would rate the Bonsai by far the best, outstanding one, the Italian one 2nd. and the Mexican the worst for food and service. The Tropical was third overall. We had 4 reservations instead of the normal 3 ala carte reservations allowed by going to guest services in the afternoon to see if there was any availability that night. We got lucky.
Guest services and the main desk staff were very friendly. Overall our group of 4 loved the Tucan, especially the jungle- like atmosphere, abundant wildlife, great pools and pristine beach. We do intend to return again next year.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico