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“Canadian couple's BEAUTIFUL week at Iberostar! :)” 5 of 5 bubbles
Review of Iberostar Tucan Hotel

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Iberostar Tucan Hotel
Ranked #39 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Canadian couple's BEAUTIFUL week at Iberostar! :)”
5 of 5 bubbles Reviewed November 20, 2013

Iberostar Tucan was AMAZING!!!!!! my boyfriend and I went on our very first vacation away!! We are a 22 year old couple, and did not know what to expect. Upon arriving at the resort on Nov 7th '13, we were in awe! The lobbys are gorgeous, clean and staff were immediately pleasant! We quickly realized how friendly and hardworking ALL staff are! The landscaping was beautiful, well kept and all the animals ie; flamingos,ring tailed lemurs, peacocks, monkeys etc had us both running around stunned!
The POOL was spacious and clean as well, where various activities took part ie :water aerobics,yoga nearby, and scuba lessons took place; Dennis was great giving our scuba experience in the pool, friendly, passionate about scuba & the ocean world, even joined in with our dancing (once you start zumba, you just don't wanna stop!!).
The BEACH was swim-able, with white sand and gorgeous blue salt water to swim in! There was lots of beach recliners, small palapas, umbrellas and fresh clean towels readily available. Staff serving drinks on the beach were incredible!! so hardworking, and remembered our drink orders from previous days!! WOW! As well as the beach bar, drinks were made quick and in super friendly manner! Zumba on the beach was such a blast! Tons of people of various ages jumped up to have some fun, Mauricio was a hoot & great instructor! (so glad it was so open to everyone, my boyfriend who "doesn't dance" got up with me!!) We also had an afternoon of games one day (which I normally wouldnt play, but life's short.. so why not!)
RESTERAUNT buffets were great, hot, fresh and clean! (I am celiac (allergic to gluten) and lactose intolerant was still able to eat most of the dishes!!) Andy, our breakfast buffet server was so sweet, hardworking and eager to serve us, everyday! My boyfriend and I both recommend the japenese a la carte!! Food and experience was phenomenal!
We went to a few of the evening shows Yohel was a great entertainer and we also went to Mascara the night club, we had tons of fun with a wide range of age groups, tho because of the time of year we went, the club was not super busy.
Half way through our trip we did an excursion to Tulum thru Alltournative, AMAZING AS WELL. Tho, of course I came into contact with a plant and had a breakout of blisters on my mouth and eye, my boyfriend took me down to the MEDICAL CENTER in the Ibersotar lobby at 630am (it was open 24 hrs) I was very panicked but Edmund, the doctor on site was great!! Talked me through it,made recommendations, and i was back cleared up almost immediately!
LOBBY BAR at the quetzal side, was where we headed each evening after dinner Micaela is wonderful and so funny! Man that girl can hustle, hardworking and a sweetie as well!!
We ventured down the beach(about 25min walk, or 5 min cab ) into the town of Playa Del Carmen, shopping,restaurants, nightlife and bars is close by!

My boyfriend and I had such a wonderful time and would recommend this resort to anyone, of any age group!! had the perfect mix of relaxation, as well as upbeat fun! We both had the week of our lives, fell in love with Mexico, the people,food, resort and more in love with each other & what this beautiful world has to offer ! :)

Room Tip: We received a jungle view of the Tucan side, It was on the bottom floor (which was convenient becaus...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Emm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, December 2, 2013
Dear Guests,

First of all we would like to thank you for writing this very nice comment about your recent holidays.

It was a pleasure having you as our guests. Our main object is to provide our clients unique holidays so we are more than happy to achieve it through our service, landscape and food. Your words about our hardworking staff are very valued for the whole team and give us an extra motivation in order to continue providing an excellent service.

We will share your review with the management and we will inform all staff members, which you highlighted about your positive memories.

Your last sentences makes us so proud and we hope to welcome you back soon, maybe for your honey moon !

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

Went here on vacation with my girlfriend a couple of weeks ago and we had a great time. I work in hotel management so I am usually pretty harsh with my reviews but I was pleasantly surprised here. We read the reviews before coming so we knew what to expect - called ahead and requested a mattress topper in our room. It was all set prior to check-in, as well as a room facing the jungle (near where the monkeys come) as we requested.

The resort above all was very very clean. It is not like other hotels, for example we had friends staying at the RIU which looked nice but you could tell it was all artificial - they had razed the entire area and made it look the way they wanted. What we loved about this place was the fact that it was built into the jungle - the hotel integrated into its surroundings, not the other way around. As a result you may expect things not to be so clean but everything was spotless - the room, the restaurants, poolside, everywhere. The other great thing is the amount of wildlife all over the resort. There are Agoutis, Iguanas and even Peacocks! We heard there were monkeys, and in fact heard them sometimes in the daytime and at night but never managed to see any.

The bartenders were all great, very friendly and made the drinks quickly. If you wanted them stronger they made them stronger. The mojitos were especially good! Also, the buffets were all spectacular. The breakfast was phenomenal especially. Also, in the late afternoon they had a snack by the beach where they made the most delicious burgers. We had a 5-night stay which meant we were allowed a maximum of only 2 reservations at the a la carte restaurants, but they let us use those later in the trip and book a 3rd restaurant for our first night. Honestly we made the mistake of picking the less popular restaurants. The Italian, Japanese and Steakhouse are known to be the best, while the Tropical and Mexican are supposedly not as good. Our first night we ate at the Tropical since they served seafood, but it left a lot to be desired. However, at all the restaurants the appetizers are offered as a buffet (and all the appetizer buffets were delicious). The Mexican was marginally better but still a bit disappointing - again the app buffet was very good. Finally, we tried the steakhouse and that was really excellent - we realized then that we should have picked the Italian and Japanese too as they had recommended.

The pool is great, the water temperature was perfect and there were always lounge chairs available. The swim up bar was very cool too. But at this resort the beach is where it's at! The water is beautiful and the beach is super clean! The sand is not full of shells or rocks and the water does not get deep until you go very far out. There are also activities on the beach, which we did a couple of. First off, jet skiing which was amazing and relatively inexpensive. We also got a couples massage on the beach our last day there and it was incredibly relaxing; well worth the price. My girlfriend also participated in the water aerobics which is done in the ocean and she had a great time.

All the staff are friendly and attentive, although we did have to wait almost an hour and a half and call three times for a new ironing board since ours was broken. Not good considering we were hurrying to get ready to go to a friend's wedding. This, paired with the two sub-par restaurants are the reason I knocked off a star. But all told this is a wonderful resort. Especially for the price we got through Expedia, booking flight and hotel together, the value could not be beat. We both agreed that we will definitely choose Iberostar Tucan on our next trip to Playa del Carmen. Thank you to all the staff for making our trip memorable!!!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Danny1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, December 2, 2013
Dear Danny1218,

We would like to thank you for choosing Iberostar Hotels and Resorts for your holidays and for posting a review about your stay at Iberostar Tucan & Quetzal.

On behalf of our Management, and the whole team, we would like to express our satisfaction to read how you highlighted the excellent service and friendliness of the entire staff that made your holidays especial, as we aim at Iberostar Hotels and Resorts.

Likewise, we thank you for pointing out the cleanliness of the hotel, the wildlife and the food.

We have communicated our Front desk team your feedback. Our apologies about the inconveniences.

We are looking forward to welcoming you back and remain at your entire disposal for further assistance.

With kindest regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martock, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

we have just arrived back from the iberostar tucan having spent 2 fabulous weeks there. we had a 9 hr flight delay on the way out and arrived at the tucan very tired at 2.30 in the morning, we still had a great reception with all being explained to us even though we were too tired to take it in. the rooms are very clean and comfortable and the cleaners keep it spotless every day. the grounds are amazing with loads of animals roaming around the grounds, the monkeys are a real pleasure to spot and photograph! the pool is huge with a lovely shallow end near to the beach, perfect for little ones. the staff are very helpful and polite and work so incredibly hard, the entertainment team really do an outstanding job keeping everyone entertained. there is a very good selection of good quality food to cater for every taste. we tried 3 of the resteraunts , the Mexican, the steakhouse and the Italian and in our opinion the Mexican is by far the best, make sure you book early for the resteraunts. The rep, jasmine, is very informative so make sure you go to the welcome meeting she gives you loads of tips, We did a few trips while we were there, chichinitza, which is a VERY long day, we were a little disappointed, not with the place, which is stunning but with the amount of sellers there covering every spare inch around the grounds, it kind of took away the atmosphere of the surroundings. we also did snorkling in akumel to see the turtles which is AMAZING! we would recommend this trip to anyone , you see turtles all kinds of fish and we were lucky enough to see stingrays, you are then taken to an underground cenote which is great, saying that though, if you have your own snorkling gear get a taxi from the hotel to akumel beach and do it yourself, there are plenty of bars and places to eat there and it will be cheaper than the trip. Xplor is a great full day of activities with zip lining atvs rafts and underground caves, its awesome! If like us your travel agent has told you to take pesos as dollars are being fased out, its not true, everywhere we went they took both currencys and euros and pounds in some places! so take whatever is the best rate at the time. if you choose this hotel you will not be disappointed, it really has everything and we are already booking a return visit. the only negative is that there is no free Wi-Fi, but if you stand close to the sandos hotel next door you can connect to theirs, free.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank suer67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, December 2, 2013
Dear guest,

On behalf of our Management we thank you for writing a review about your recent experience at the Iberostar Tucan & Quetzal.

We feel much honored to acknowledge that our beautiful premises, our exquisite cuisine and the excellent service of our friendly staff passed your expectations. At Iberostar every member of our staff is committed to ensure our guests “enjoy being a Star”.

We also appreciate your kind comments when it comes to the clean rooms, the huge pool and our amazing grounds.

We are looking forward to welcoming you back; please do not hesitate to contact us to assist you before your next visit.

With regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

This was our first time travelling as a family to an all inclusive. We researched lots of places and our travel agent recommended this one. We were very happy with the choice. The resort was big enough to have lots of variety in activities, and food but small enough to feel like family. 'the staff was amazing. Then entertainment staff was very good and we got to know Andres and Laura. They went out of their way to make our vacation very special even if it was at our expense in the shows. The resort was clean and there was lots of choice for food. My son loved the room service and used it every day. We went into playa de carman one day and it was an easy 7 cab ride there. We walked to walmart and cabbed it home for 9. the shows were entertaining and the beach and pool wonderful. it rained our last day there but the weather was not too bad. Rained a lot more than usual for November. the only reason I gave sleep quality a 4 was because the doors are not good for sound. Anyone out in the hall could be heard like they were standing in your room. I gave a 4 for service as for a few things our family and the other family that we travelled with. We had to call down to the desk a couple times for a broken curtain, air not working, no umbrella in the room, the safe being locked upon arrival and no extra cot. The hotel only resolved about half of the things and it took a couple of calls to do it. other than that the service around the hotel was amazing...just the front desk..

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank ldaven68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hampshire uk
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 17, 2013 via mobile

We arrived 27th oct for 2 weeks . The difference between this hotel and others is the Starfriends !!!! They are awesome Yohel leading a fantastic crew !! Ari was my favourite she was a very kind hearted and fun lady . Carlos was great with the kids in the kids club giving us some well needed adult time . As for the Zumba on the beach it's a must see .... The kids cried on the coach as we left , we're planing our return

Stayed November 2013
Helpful?
1 Thank golfersimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, December 2, 2013
Dear Golfersimon,

We would like to express, how thankful we are, that you have been our guests and more than happy to read that you had an amazing time with your family at Iberostar Tucan & Quetzal.
All your kind words about our entertainment team will be forwarded to Yohel.

Let us know when you are planning to come back and please send some greetings to your kids!

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stinking Creek, Tennessee, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

I must say, Service was great! Rooms and grounds super clean! Staff very courterous.
They have a very large pool, swim up bar and great beach.
Variety of restaurants. Make reservations for the Steak House as soon as you arrive. It fills up fast.
Bars everywhere!

Room Tip: Corner suite was great. If you get a Jungle View room, don't feed the monkeys! They'll wake...
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, December 2, 2013
Dear Bill G,

First of all we would like to thank you for having stayed with us during your last vacations in Playa del Carmen.

We are glad to read that you enjoyed the great service provided by our courteous team. Your comments regarding our swimming pool and our different restaurants are much appreciated.

Your kind comments show us that you had a good stay with us at the Iberostar Tucan & Quetzal.
We hope to have the pleasure of welcoming you back soon to this paradise!

Kind regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

My husband and our 3 year old daughter and my sister-in-law and her 5 year old daughter stayed at the iberostar tucan during the last week of October/beginning of November and had a fantastic time!

This was our first all inclusive experience, which we picked because we thought it would be much easier with the small kids – since they were the reason we picked it, I’ll focus this on how Iberostar Tucan is with small children. I have to admit that, before going, we were a little skeptical of going to an all-inclusive type place, which we'd never done before, but we loved it! There was so much for the kids to do that it made it a lot easier for us to relax and enjoy ourselves too.

Some of the highlights for kids:

- great self-contained, shallow kiddy pool with chairs all around. They spent hours in there while we lounged around or hung out with them in the water. Also, a great playground right next to the pool.

- really nice bigger pool, which we all also spent a lot of time in

- lots of little delights for the kids, such a clown that would turn up to make balloon animals

- the kids’ disco at 8 pm every night is really fun and cute. Our kids were shy about getting on stage, but they loved watching the show

- the staff all around was awesome. Lots of little touches – for example, the woman who cleaned our room noticed that our daughter had some very loved bunny stuffed animals and left us some towel “bunnies sculptures”, which were a hit

- There were lots of animals around, so the kids got to see Howler monkeys, toucans, flamingos, etc.

- The hotel is a great size – big enough to keep discovering new things over the course of a week but nothing was far – no need for shuttles, etc. as at some of the bigger places we read about.

- The food choices were great for picky eaters. There was also always something that both girls were happy with.

- The kids club looked good though my daughter was too young for it, so we never checked it out.

Finally – I wanted to say again how great the staff at Iberostar is. Everyone – from the star staff to the cleaning staff – were incredibly friendly and attentive. People are extremely hardworking there (we noticed on several occasions that staff seemed to work extremely long days – like 12 hour shifts...). We made a point of tipping all of those who made our stay so special (especially those who might not regularly receive tips) and I would encourage other staying there to do the same as the tips can make a tremendous difference for the people receiving them.

When we left Iberostar, we spent a few days at a beach bungalow in Tulum – which was more the vacation we would have picked before our daughter came along. That was also fun, but I have to say it was a lot more work for us than Iberostar and, until our kids are older, I’ll probably leave that type of vacation for a time when we leave them with grandparents. We would definitely repeat the iberostar experience.

Room Tip: We liked our first floor location - much easier with kids.
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  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Carl62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, November 22, 2013
Dear Carl62,

Thank you very much for you recent stay with us and the valuable time you took to post your experience online. We highly value your motivating comments regarding the activities for the kids and the animals.

At Iberostar we seek to ensure a memorable stay to our beloved guests through our guiding principles: to offer an exquisite gastronomy, to be settled near the best beaches around the world, to upkeep our grounds and to provide an excellent service. We are very pleased to read your positive evaluation about these aspects.

Again, thank you for the time spent to summarize your thoughts; we look forward to welcoming you back at the Iberostar Tucan & Quetzal for your 5th visit!

Please contact us directly prior to your next stay in case of any special requests.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Green Hotel in Playa del Carmen
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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