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“Great time!”

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Iberostar Tucan Hotel
Ranked #42 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Wichita Falls, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great time!”
Reviewed August 19, 2013

We had a great time at Tucan! It was a nice hotel and all the employees were very kind and friendly. The food in the buffet was ok but not great. The Japanese restaurant was the best, I thought. Rooms were nice but the beds are hard! Nice beach area and pools and grounds. I was a little disappointed that the "free" things to do on the beach aren't really free. They have catamarans to take out for free but if you don't know how to sail, you have to pay 39.00 for a lesson. They have kayaks but the wind makes it hard to maneuver them close to the beach.
They have snorkel equipment but there is nothing to see close to the beach but sand. If you go further out to try to see something it is quite a swim. Or... they take you to a reef but, again, it is 39.00 per person. I wanted a boogie board to try to play with on the waves but they only had those for sale in a store and they were around 25.00 and there was no way I could get it in my suitcase to bring it home. The hotel daily activities and shows were a bit cheesy. I do want to say how wonderful the people were with Apple Vacations. They were very knowledgeable and helpful and made sure we were safe and had a great time.

Room Tip: We were in building 16 and it was close to the lobby but a little far from the beach.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Annette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 2, 2013
Dear Annette P,

We would like to thank you for choosing our hotel Tucan & Quetzal during your recent stay in the Riviera Maya.

The time you have invested in writing your feedback about your stay with us is appreciated, and it also represents an opportunity for us to look for areas of improvement.

The comments about our buffet will be passed to our Chef; we are always willing to do our best when a guest requests anything in particular. Our buffet features live cuisine besides our international buffet style, where our guests can find a great variety of dishes. Besides our main buffet we have the snack restaurant by the beach and our 5 a la carte restaurants serving dinner (reservations for these are required). Regarding our beds, we are sorry you did not feel comfortable in them. Our mattresses comply with a standard; however, we have softeners that can be placed as toppers to make them softer.

We regret to hear about your experience with the Diving Center, which is the company that offers all water activities. Although it is true that they offer some non motorized activities without extra charge there are plenty of activities that involve more training and supervising from professional staff that generates additional costs to the company. We are sure that any activity you might do with them will leave a nice memory of your vacation to this beautiful destiny.

We look forward to welcoming you in the near future as your status as a guest is highly valued by our company.

Sincerely,

Quality Manager
Iberostar Mexico
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2013

My family and I were looking for a place to have a nice family vacation before sending our two oldest kids back to college. After looking at several places and reading many reviews, we decided to head to Playa del Carmen. We could not have asked for a better vacation!! When we first arrived, we were informed that they did not have the two rooms available to accommodate our family so they upgraded us to the presidential suite at no additional charge! Patricia at the reception desk was so nice and so helpful. We are a family of six. Our kids are 21,18,15 and 9, so being in one room all together made the trip that much better. I was so impressed with EVERY employee. Everyone took so much pride in his or her job. I really felt like they truly went out of their way to make our vacation the best ever. It was the best of everything! Whether we wanted to relax or have fun, there was always plenty to do. The beach was absolutely beautiful and the pool was perfect. The food was excellent! There was lots of variety and everything was so fresh. My 21 year old son especially appreciated the access to delicious food within a few steps of the beach or pool all day. The hotel and grounds were beautiful and impeccably maintained. We enjoyed seeing all the animals on our walk to breakfast every morning. Our nine year old had decided to name every one of his animal "friends." It was fun. We decided to do some excursions outside of the hotel and the staff was also very helpful in planning that for us as well. This was our first trip to Mexico and thank the entire staff at the Iberostar Tucan for making our vacation the best it could be. We would definitely return!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank amyekac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, August 27, 2013
Dearest guest,

We are ecstatic after reading your review. Thank you so much for choosing to stay with us with your family, and for writing such kind words about our resort and staff.

We will forward your review to our staff, especially Patricia, for making your stay so special. Our team does take pride in their job to achieve our main goal which is our guests' complete satisfaction. We recently received the "Best Place to Work" award thanks to our employees ratings, so this translates into the service they deliver.

We are very happy that your family enjoyed so much our flora and fauna (your little son's friends :-) ) and the variety and taste of our food.

We hope that if you come back to Riviera Maya, you come back to see us and give us the pleasure of serving you again!

Warm regards,

Quality Manager
Iberostar Mexico
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Montreal, Quebec, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 17, 2013

Iberostar Tucan is really great for people who want an amazing beach and also a little jungle with plenty of animals. We stayed 7 days and saw monkeys (!), turtles, flamingos, iguanes, agoutis, birds, parrots, peacocks,... We were 5 people (10,15,18 and parents) and had two bedrooms. They were very clean and the AC was working very well.

The buffet was good but it does not vary a lot, so we appreciated going to the a la carte restaurants. The best one was the japanese restaurant, the cook was amazing! The drinks are really good ! There are also a lot of non-alcoolic ones for the children !

The beach is perfect, the sand is white and the color is wonderful, we cannot ask for better.
We did parasailing and strongly recommend it, the view is amazing ! The swimming pool is great, very clean !

The only negative point is the internet (not included), but we walked to the Starbucks (5 minutes) and got it there. The weather was nice it usually rained in the morning and then it was okay.

We highly recommend it to family with children who love animals and wonderful beach !

Room Tip: We were in the building number 13, it was really great because it is 2 minutes away from the pool an...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 27CatherineP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 10, 2013
Dear guest,

We would like to thank you for choosing Iberostar Tucan & Quetzal for your holidays and for taking the time to post a review about your experience.

Your positive evaluation about our beautiful premises, our clean rooms, our gastronomy and the drinks shows us that we achieved our goal during your stay. At Iberostar we aim to ensure unforgettable experiences to our valuable costumers.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction.
Regarding the internet service, we would like to mention that our Management is already working on this situation with the intention of offering the service throughout our entire complex.

We are looking forward to welcoming you back. Please do not hesitate to contact us before your arrival.

With best regards,
Quality Manager
Iberostar Mexico
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Perth and Kinross, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 17, 2013

Living in the Jungle in a fantastic hotel, couldn't fault the very clean rooms, staff, or food quality .
One of the attractions of this hotel is the wildlife , only downside of this is that this attracts loads of insects, my advice is to go well prepared !!!
Bed was nice and firm which suited us so we slept great.
Best cocktails for us were chi chi's
All the a la carte restaurants were very good , my favourite was the steakhouse

Room Tip: we stayed in block 15 on the top floor, suited us fine but I don't think any of the other blocks...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, August 27, 2013
Dear Bruce E

Thank you so very much for staying with us for your latest vacations, and for writing such a nice review about our Tucan & Quetzal.

Our hotel was the first in the area to be built within the jungle and to preserve our environment so that the fauna that lived in it would feel comfortable and undisturbed. We are also a Green Globe certified hotel. We are thrilled that you enjoyed this aspect of our resort so much.

We fumigate our common areas daily and rooms weekly, however, it is difficult to keep insects completely away at all times. We can do extra fumigations in rooms if our guests request so.

Thank you for highlighting our food, especially our Steakhouse which is very popular among our guests.

We hope you come back to Tucan & Quetzal and enjoy the service of our friendly staff and our natural environment. It would be a pleasure to serve you again!

Warm regards,

Quality Manager
Iberostar Mexico
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Falkirk, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 17, 2013

Stayed at Tucan for 2 weeks at beginning of August. Family of 5 from Scotland and met up with parents there, so 7 in total. Kids and adults had a great time, food excellent, beach/pool fab, Japanese Restaurant a must, amazing. Beach party every Tuesday brilliant. Animacion Team - EXCELENTE !! Mauricio, Carlos, Gerardo, Andreas fantastic, work so hard all day and night, evening shows fantastic, dancers all brilliant, real professionals! Love the water aerobics/zumba on the beach/dancing lessons. Kids loved all the star friends and Mauricio made them up a CD to bring home with all the music used at the Tucan. Overall fantastic holiday, hello to all staff there and thanks for a great holiday. Hope to see you soon xx

Room Tip: Blocks 11 & 12 in Tucan side of hotel brilliant, next to pool and beach but not noisy.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nic_Mark2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, August 27, 2013
Dear Nic_Mark2013,

Thank you very much for choosing Tucan & Quetzal to stay with your family, and for taking the time to write this wonderful review!

We are thrilled to know that each member of your family had a great time. We will definitely forward your comments to our Star Friends so that they will feel encouraged to keep up the good work and make our guests happy.

Once again, thank you so much for your words. We really hope to see you and your family again soon, so that we can create another memorable holiday for you!

Best regards,

Quality Manager
Iberostar Mexico
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 16, 2013

My children, 10 and 14 years old, and I spent 7 days at the Iberostar Tucán. This is the second time we visit, and we will definetely go back. The staff was very helpful and friendly, especially Daniela (lobby), and Danilo (water sports). The room was very clean and spacious for the three of us. We enjoyed the activities available. Our favorite one was air rifle. The beach is beautiful and the accomodations at the beach are very confortable. Besides providing the beach towels, they provide beach umbrellas which is key to be able to stay on the beach, and enjoy the day. The food was very good. We had dinner at the Japanese restaurant and the steak house, they were both very good. The buffet is excellent both for breakfast and dinner. In short, I would definetely recommend this hotel.

Room Tip: I would recommend a third floor room close to the pool and the beach, away from the lobby.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sialmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, August 27, 2013
Dear Sialmar,

Thank you very much for your wonderful review!! And of course thank you for visiting us once again, we really appreciate your loyalty.

We are happy you and your family enjoyed your stay so much again, and were able to take advantage of all the activities available at the resort.

Thank you for emphasizing the beauty of the beach, the comfortable accommodations, and the delicious food. It is so motivating to read these comments.

Many thanks for recommending us and we look forward to serving you for a 3rd time and many more to come.

Warm regards,

Quality Manager
Iberostar Mexico
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Brussels, Belgium
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 16, 2013

Iberostar Tucan and Quetzal are twin hotels. Facilities are shared (restaurants, swimingpool, beach) but each hotel has its own rooms and suites. Food was delicious. Animacion excelente! The team is fantastic especially Mauricio! Clean rooms and common areas. I strongly recommend this hotel.

Room Tip: Not too close to the animation theatre
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ValD2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, August 27, 2013
Dear VaID2002

Thank you very much for this wonderful review.

We are happy that you enjoyed so much our facilities, food and the cleanliness of all our areas. But we are thrilled that you were so happy with our Animation team, Star Friends. We will share your comments with Mauricio, as we are sure it will be very motivational.

We hope you come back to see us if you return to Riviera Maya.

Best regards,

Quality Manager
Iberostar México
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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