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“High Expectations, Low on Delivery” 3 of 5 bubbles
Review of Iberostar Tucan Hotel

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Iberostar Tucan Hotel
Ranked #39 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
South Carolina
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“High Expectations, Low on Delivery”
3 of 5 bubbles Reviewed June 18, 2013

I booked through a travel agent at the Iberostar Tucan to attend a destination wedding for some good friends. All totaled there were about sixty people who attended the wedding. The Private Transfer arranged by the agent was perfect and seamless. Upon arrival at the airport, in no time we were on our way. Check in at the front desk was less than cordial. I stood and waited for about fifteen minutes and was ignored by the 'head' check in person. Finally, I went over to another employee and asked about checking in whereupon the desk manager came over and started to process my check in. Right in the middle, he abruptly left and the next thing I know, the process had been turned over to a hotel management student intern who, although quite pleasant, did not seem to know the answers to basic questions concerning internet, etc.

With regard to the internet... it is a shame that a hotel property of this size and reputation offers paid internet which is accessible in the lobby only. Internet use could be purchased by the hour, daily, or three days at a time. Obviously the three day price would be most cost efficient but was still pricy at about $15.00 a day. Having to walk the distance from a room by the beach back to the lobby simply to use the internet was a complete turn off and I ended up not purchasing. From the comments of those in our party who did purchase, it was slow at best. For those who may find it necessary to maintain contact with work while on vacation this is definitely not a good working solution. At the very least, it seems that internet could be offered at the restaurant near the pool or the pool area itself.

I was given a room in Building Eleven, which is close to both the beach and the pool area. The room is typical of mid-level Mexican resorts. As others have stated, the bed in the room was hard as a rock. Management did supply a mattress topper after my first night which helped somewhat. Housekeeping kept the room clean each day so no major complaints there. However, for my entire stay, I did not have a hot shower even once. There was never hot water. I reported this to the front desk and noted that at some point they had entered the room to check but the problem was never solved. It did not matter what time of day I tried to shower... morning, afternoon after the beach, late at night... the shower only delivered tepid water at best. In other words, it was just slightly less cold than the cold water tap alone. The air conditioning in the room wasn't much better... set at 20 degrees Centigrade (68F), the actual temperature in the room never dipped below 78 degrees Fahrenheit (26C) (yes, I travel with a thermometer). This resulted in the air feeling a bit muggy in this tropical climate.

The first night we ate at the Japanese themed teppanyaki restaurant. The sushi which was served as an appetizer looked (and tasted) as though it had been prepared hours before and had been sitting under a warming lamp. I managed to make it through one piece before calling it quits. The rest of the meal was prepared with the right amount of showmanship but also fell into the average category. The next night we ate at the large, centrally located buffet. The food selection was quite varied and surprisingly not bad. The sliced rare roast beef was very tasty. The best thing about the buffet, however, was the dessert selections. We dined at the steak restaurant on our last night. I ordered the tenderloin filet which was cooked perfectly. Others at the table wanted to order the beef ribs but were informed that there were not any and the substitution was pork ribs. They were also satisfied with their selection. The baked potatoes served with the meal were not completely cooked however... almost raw. There are breakfast buffets located in the regular buffet restaurant and also in the pool area restaurant. This ended up being my best meal of the day. Lunch selections in both areas were adequate but repetitive and boring day after day.
The major issue with the specialty restaurants is the reservation process. Although you can make your reservations up to three days in advance, people in our party (and we would split up into different groups so as not to all be in the same place at the same time) would be told that restaurants were full. One night we tried to add one more person to our reservation of six and were told that the restaurant was full. After much pleading, the concierge reluctantly added that person. Imagine our surprise when we arrived at the restaurant and found less than three-fourths of the tables occupied! And it stayed that way until we left. This also happened to two other groups who chose to dine at the Mexican restaurant. Why say the restaurant is full when it is not?

The grounds of the resort are, indeed, quite beautiful with a natural area of trees, pools, waterfall, streams and wildlife (monkeys and flamingos) located midway between the pool area and the lobby. It offers a nice, cooling stroll during the heat of the day. The grounds, including the beach area, were kept neat and tidy during my stay. Swimming in' il Golfo' was absolutely wonderful! They definitely have an outstanding beach area! Overall, the service employees (housekeeping, pool area, dive shop, restaurants) were cheerful, pleasant and willing to help. They are the strongest point of this resort!

All in all, the Iberostar Tucan has the potential to be so much more than it is. It is quite obviously a destination resort for European travelers and, according to one of the managers, sees most of their clientele from Europe as opposed to America. It was really nice meeting people visiting from the other side of the 'pond'. Howver, from my own personal issues to the issues others in our group experienced with lost reservations, incorrect room assignments, etc. the stay was less than stellar. I do not necessarily blame the management at the hotel as much as the hotel chain itself. This is a lovely property that, with a little effort and upgrading, could be outstanding. As it is, however, it only ranks as 'average'.

Room Tip: Ask for a room near the pool.
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  • Stayed June 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Miffdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review, July 17, 2013
Dear Guest,

First of all, we would like to thank you for your recent stay with us.

We really appreciate your nice comments regarding our clean rooms, the food selection in the buffet and steakhouse, our flora and fauna and our service.

The review you have kindly taken the time to post has been addressed to our Hotel Management in order to verify the issues presented. As you might already know all comments from our guests represent an opportunity to us to work on certain areas that need to be enhanced.

We would like to apologize for the inconveniences you encountered with our different services and facilities. We are for sure looking into this situation as our staff must be committed to high standards and personal service in order to ensure continued customer satisfaction. We regret the situation with the internet connection, in that matter and thanks to our guests suggestions we would like to inform you that we are working on improving that point; we are also planning to provide connection service from the rooms.

We are sorry to hear about your disappointment with the food quality. However we would like to clarify that our Chef is always working on improving the different options offered at our buffets and A la Carte Restaurants. We will of course be forwarding your feedback to him and his team for further improvements.

We would like to inform you that our booking system is based on restaurant seatings for our 5 specialty restaurants at 18:30, 19:00, 20:30 and 21:00. We want our guests to enjoy a nice dinner, which is why we do not reserve all tables in each seating. If we booked all tables in one seating, our guests might be forced to eat faster and the experience would not be relaxing. This would lead our guests to wait for previous guests to finish their meals and are enjoying their evening, and that eventually causes a whole delayed reservation system, which affects many guests and the service overall. We thank you for your understanding.

Concerning hot water and the air conditioning, we are sorry about your experience. We can inform you that all reports or issues addressed to us are documented accordingly and followed up by our departments involved in order to give a solution to our guests. For instance, if a guest reports anything wrong in the room, a specialized employee will visit the room and submit the status to our Public Relations or Front Desk in order to follow up with our guests. Corrective actions are taken to ensure that an immediate and appropriate solution can be found.

We take into consideration all the concerned issues you brought up to our attention. Your well being and your entire satisfaction is our primary goal. We certainly believe that our guests’ comments provide us with useful insights to assist our staff to identify areas of concern.

We hope our answer represents for you and our future guests an advice to feel free to contact us while vacationing at our hotel Iberostar Tucan & Quetzal. Our staff is always willing to coordinate efforts with the only intention of making the dream vacation true. We also work day after day to improve our services and facilities.

We hope you give us an opportunity to serve you in the near future.

Yours truly,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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new jersey
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

Stayed from May 29th thru June 5th. Had rain, unusually heavy, for 5 days out of 8. But...you can't buy weather. That being said the wind and rain damage, including flooding and tree branches were cleaned each day so within a few hours you didn't know it happened.
The resort itself was beautiful, we had a room in the 1400 block, overlooking the jungle. We were treated to several monkey "shows" but also screeching monkeys starting at 4:30 AM. All in all pretty cool. The food was very good, we had 3 dinners at the specialty restaurants, Japanese, Tropical and Italian. All were good in there own way. The Buffets were more that adequate, breakfast especially good with Made to order Omelets. Evening meals were also very good. Lunch time at the beach buffet was good with salads, hamburgers, hot dogs ,and pizza etc.
For the few sunny days we had we enjoyed the pool and beach immensely. as it was off season we had no problem getting lounge chairs under shady palapas. a short walk away was Plaza del Playa or something like that. A small shopping center with souvenir stands and important for my kids...WiFi at Starbucks. The resort charges $25.00 a DAY for Wi-Fi, SHAME ON YOU!!! In todays tech age my child aged 21, couldn't live without at least a 1/2 hour of internet a day. The starbucks in town has wi-fi for the cost of a cup of coffee.
took a trip to Chichen Itza on the 3rd and this is were the trip unraveled. Traveled and had to change buses in a downpour, spent only 2 hours at the Mayan ruins, left for a buffet lunch and 20 some-odd souvenir shops. My daugter and I each had the pork and we were sick from tuesday until now, over 10 days. The oldest one simply had beans and rice. A 1 1/2 hour lunch stop that could have been better spent at the ruins. Then we went on to a Cenote, a large sinkhole were we were given 45 minutes to change ,swim. change, and get back on the bus. AGAIN, time better spent at the ruins.
All in all, it was a great trip to a great hotel. I would definately return, and am looking forward to it. The rooms were clean, beds hard but adequate, the mini-bar was always stocked. A few strategic tips earn a whole lot of good will. No complaints whatsoever with the hotel staff, all were exceptional. the weather was out of anyones control.
I booked thru Olympus Tours and found their service impeccable. Ivan Garza, my tour rep., was in the lobby daily and made sure everything was excellent. Even as far as our return trip to the airport, our driver was right on time. Thank-you Ivan, your customer service skills are excellent.

Room Tip: try to get a room in the 1400 to 1500 block, no extra charge for the monkey show.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank truckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, July 5, 2013
Dear Guest,

On behalf of all our staff and Management, we want to thank you for choosing Iberostar Tucan & Quetzal for your vacations in May-June!

We are glad to know that you were able to enjoy all our services. We specially want to thank you for your positive comments regarding our grounds, the service of our staff and our good quality of food & drinks.

We want to express you our happiness when reading how you highlighted out the excellent service of our staff! This is one of our guiding principles in Iberostar so we can ensure a memorable stay to our beloved guest.

We regret the situation with the internet connection, in that matter and thanks to our guests suggestion we would like to inform you that we are working to improve that point; we are also planning to provide connection service for the rooms. Thank you for your observation and comments.

We hope you can visit us again soon; we look forward to welcome all of you back.

Best regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 16, 2013

A fabulous resort for a relaxing yet fun filled vacation. The most beautiful beaches, white sand, crystal clear water, well maintained resort grounds. Very impressed with the comforts and conveniences built right into a natural landscape. Every need was met with a smile by staff in every area of the resort. We utilized the Photoshop, we had a family (15 people, including a 3 yr old) and the staff was magnificent. High quality photography and extremely professional and curteous staff, especially Davide and Elisa. I have and will continue to recommend this resort!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank catlady735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, June 27, 2013
Dear catlady735,

Thank you so much for your lovely review!

We are so happy you spent a really enjoyable and relaxing vacation.

As you rightly said, our resort is built within the jungle, so all comforts are available always respecting the environment.

We are happy our staff met all your needs, including the external photography company we have at the resort. We will make sure to congratulate them.

We hope you come back again very soon, thank you very much for recommending us!!

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, Indiana
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

Stayed at Tucan June 8 - 13th, 2013. We have been here before and loved it. All types of wild animals walking around or hanging in the trees. Wonderful atmosphere that you don't get at many resorts. Very relaxing, beautiful beach area and pool with a lot of seating, delicious food with many variety to choose from. Wish we could have stayed longer and also wished that we would have requested a room need the flamingo pond. Hope to go back again.
P.S. workers were great and friendly, don't forget to bring small bills for tips (they deserve it)

Room Tip: Request for a room by the flamingo pond in the trees.
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OzziePie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, July 5, 2013
Dear Guest,

Thank you for your favorable comments following your stay at the Iberostar Tucan & Quetzal in June.

We have shared your positive comments regarding our flora and fauna, gastronomy, our clean grounds and our staff with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us.

Your experience and the information you are providing may help others choose Iberostar Tucan & Quetzal for their next vacation in Mexico.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Best regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

Went here last year with my family, including 3 children. Amazing place. No problems whatsoever. Large hotel grounds, always clean and cheerful. Lots of amazing wildlife in your immediate surroundings, including monkeys in the trees which the kids loved. Staff were really really good - daytime and evening entertainment was to a high standard. Joined in with lots of daytime activities which I don't usually do. Great free watersports available - kayaks and sailboats were great. Beach was absolutely stunning - lots of room, didn't feel narrow or crowded at all despite the hotel size. Pools were great. Food was to a high standard as were the drinks. No watering down here, the tequila and cocktails flows freely! Great activities for kids everyday at kids club, and in the early evening too. Really friendly staff. Would go back in a heartbeat. Perfect introduction to Mexico.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank latinab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, July 5, 2013
Dear guest,

In the name of our Management we thank you for choosing Iberostar Tucan & Quetzal for your holidays and for writing a review about your experience among us.

At Iberostar we seek to ensure a memorable stay to our beloved guests through our guiding principles: to offer an exquisite gastronomy, to be settled near the best beaches around the world, to upkeep our grounds and to provide an excellent service. We are very pleased to read your positive evaluation about these aspects.

Also, we would to emphasize that your status as a costumer is highly valued; we would be privileged to see you in the near future in order for you to experience the improvements in our facilities and services that will be accomplished thanks to our guests’ feedbacks.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

We stayed in the Tucan from 28th May - 11th June (husband, 9 year old son and myself). Like many travellers I have stayed in many resorts and all inclusives across the world most have good, excellent and less good aspects. But the Tucan outshines them all (even during Tropical storm Andrea!!!) and offers a truly unique experience. The resort combines beautiful 'back to nature' architecture, elegant walkways and public spaces with almost arabesque fountains and ponds, a cleverly designed massive swimming pool, a stunning beach and of course the beautiful jungle teeming with wildlife. That combination of "ocean and forest" - beautiful to hear, to see, to smell - coupled with excellent service is what differentiates the Tucan from its competitors - it is a real gem!

And I cannot praise the staff too highly. They work incredibly hard, are always positive and smiling, and keep the resort immaculate in all senses. We celebrated my husband's 50th birthday when we were there and I must thank Luz Hernandez for her help before we arrived and particularly Saskia when we were there who must, I think, lead on aspects of guest relations. She epitomises what the culture of this resort is about : highly professional in her work, gracious and attentive in her manner and 100% focused on making your holiday experience the best.

The resort had a largely a mix of guests from South America, USA and Canada and some
English. We met many people who are regular "returners" and many more who pronounced themselves as "blown away" by their experience and planning to return with the rest of their family and friends.

And there is loads to do outside the resort. We didn't get round to much apart from going to Chichen Itza but are planning to do more when we return but there are, for example, the various Mayan historic sights, there is the island of Cozumel and its reef, Xplor were fellow guests of all ages (genuinely) described the joy of 'zip wiring' through waterfalls and rafting through caves to name but a few.

We are planning to go back next year hopefully for 3 weeks either in May or for Christmas. Tucan - we miss you and we miss the monkeys, the peacocks, the iguanas, the agouti and all the other animals.

Room Tip: We upgraded to an ocean view junior suite for my husband's 50th. Lovely view and slightly bigger...
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank IlexHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, June 29, 2013
Dear Guest,

On behalf of our Hotel Iberostar Tucan & Quetzal we would like to thank you for taking the time to write the great experience you had during your stay with us.

The comments on your review have been passed to the staff. These type of comments motivate us to improve in all our daily duties! Luz Hernandez and Saskia Jaspers will be thrilled to read your kind review.

Our staff will be awarded with the recognition they deserve. We are glad to hear that you appreciate all the efforts our team is constantly making in order to maintain our beautiful hotel facilities, natural surroundings and services.

Our staff is committed to high standards and provides personal service in order to ensure continued customer satisfaction. Our hotel is proudly representative of our destination and offers within its locations different activities for our guests to enjoy.

We are honored to hear we have accomplished with you our main goals: customer satisfaction and loyalty for our Hotel Iberostar Tucan & Quetzal.

It will be a pleasure to host you and your family in the near future. We invite you to keep in touch with our Public Relations Department in order to follow up any request in your future visits.

Sincerely,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 14, 2013 via mobile

My friends and I stayed at the Tucan from 27th May-3rd June for our annual girly break. After over and hour delay with first choice from Glasgow, we had a good flight and a very swift exit in cancun airport. We had a mini bus for our transfer with only one other drop off which was good, although the transfer is over and hour long with not much to see en route. First impressions of the hotel were fantastic, beautiful open lobby/ reception area. Swift check in and off to our rooms. We were in block 11 which was fab.. Only 2 blocks back from the beach and right behind the pool area. Although people have mentioned that this is a large resort you are never more than 5-10 min stroll from all amenities.
The rooms are adequate, and the only real let down for me due to the lack if any natural light. We spent a bit more time in our rooms than normal due to the mixed weather we had when we were there, only having 2 days of sunshine and pretty much rain for the other 5! I found the rooms quite oppressive although this was probably because we were on the ground floor, surrounded by large trees and with major clouds in the sky. Rooms were cleaned to a high standard, iron, board, hair dryer free safe and a stocked mini bar, fridge and flat screen tv.
The beach, grounds, public toilets, pool and all other areas of this hotel are immaculate. The wildlife around this resort are fantastic and would really appeal to children as well. We were lucky to see the monkeys a few times.. They are particularly noisy when it was raining and thunder.
We ate in both buffet restaurants on the Tucan and Quezetal side and they were much the same. A large selection was available for breakfast including delicious fresh fruit and juices. A more limited selection for breakfast and lunch was available down at the beach and it was lovely to sit here on nicer days. The food in the buffet and beach restaurants are standard fair for an all inclusive, not really special but you will always find something to eat. We visited the Mexican, Japanese, Italian and steakhouse and the only dissapoitment was the Mexican, not a great selection and this was the only area in the whole complex where the staff were unfriendly and never smiled! The other a la cartes were fab and a nice change from the buffet.
The staff ( not in the Mexican a la carte) here as well as the entertainment team are all amazing and always service with a smile. It really does make a difference and gives the whole resort a great vibe. There is a wide variety of entertainment available to join in if you wish.. We took part in more of the daytime activities and never really got to see and evening shows although it always looked very busy.
The beach area is just beautiful! If you walk to the left you will pass the hotel next door and continue on to a more unspoiled area, beautiful, or walk to the right and it takes you right into playa del carmen. The sea was very rough when we were there but had good fun jumping the waves! There were always lots of sunbeds available but if you wanted a particular spot then you would need to be out early.
This resort is very family friendly although its not the sort of place where kids are running around screaming and causing havoc.
I cannot praise this resort/ hotel highly enough and i could go on about it all day..I would love to return with my kids.. Hopefully next year! ;-) feel free to email me for any other info.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Theresa024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, July 5, 2013
Dear Guest,

On behalf of all our staff and Management, we want to thank you for choosing Iberostar Tucan & Quetzal for your vacations in May-June!

We are glad to know that you were able to enjoy all our services. We especially want to thank you for your positive comments regarding our friendly staff, clean grounds and rooms and our good selection of food.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction.

We are looking forward to welcoming you back. Please do not hesitate to contact us before your arrival.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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