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“Very good but Iberostar Paraiso Lindo better”

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Iberostar Tucan Hotel
Ranked #40 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very good but Iberostar Paraiso Lindo better”
4 of 5 bubbles Reviewed March 4, 2013

We just came back yesterday from a 1 week stay at the Iberostar Tucan. This hotel is probably situated on one of the nicest beach of Riviera Maya. Also, what is nice about this hotel is that it is situated in Playacar just beside Playa Del Carmen. However, for almost the same price, we would say that the Iberostar Paraiso Lindo, where we went last year, is superior for the selection of food and wine at the buffet and the overall service. I am gluten intolerent and I must say that the chef at the Lindo was very accomodating, baking me pancakes and muffins every morning. I was expecting the same kind of service this year at the Tucan but even though they wrote me a letter in Spanish for me to show the servers and chefs whenever I would go eat, they didn't have anything gluten free before the eve of our departure (and it was not good). We were at the Iberostar Paraiso Beach in 2009, and we also liked it better than the Tucan. Overall, we had a good time, the rooms are clean, the food is good (but there could be more variety) and the service is OK. The highlight, I would say, are the monkeys. If you are not planning on going to Playa del Carmen numerous times during your stay and if you don't get excited over monkeys, I would recommend that you go at the Iberostar Paraiso Lindo instead.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MiaElsaj5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, March 12, 2013
Dear Guest,

On behalf of our Management we would like to thank you for choosing Iberostar Tucan & Quetzal for your vacations and for writing a review about your experience among us.

Your positive comments regarding the cleanness of the rooms and the good food are much appreciated.

We would like to inform you that our hotel is constantly looking for areas to be improved and our guests’ feedback are always welcome. The comments about gluten free food in our buffet have been addressed to our Chef.

We would also like to point out that the Iberostar Paraíso Lindo is two categories above to the one our hotel represents.

We look forward to having the opportunity to host you back in the near future. Our team is always willing to coordinate efforts to provide our guests with any service you might request.

Yours truly,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,324 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Columbia, Missouri
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

Just returned from 6 wonderful days at the the Iberostar Tucan. The Tucan met or exceeded or expectations in every way. Our favorites were the beach and the Star friends. The beach is very large and had plenty of chairs. The jungle setting was really neat, we had monkeys outside our balcony every morning. Overall we had a great experience and would recommend this resort highly.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
4 Thank brentd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, March 12, 2013
Dear Guest,

Thank you for your favorable comments following your stay with us at the Iberostar Tucan & Quetzal.

Your experience and the information you are providing may help others choose Iberostar Tucan & Quetzal for their next vacation in Mexico.

We have shared your comments with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us.

It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southampton
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

We have just come back from a 2 week stay at this hotel and had the most amazing time. The rooms are great - we were in block 13 - great location for the jungle and the pool and away from the noise of the night-time entertainment - important when you have young children. We were on the top floor which is just great for seeing the birds and the monkeys. The first room we were given only slept 3 (and there are 4 of us) but the hotel quickly corrected this error and the room we had for the 2 weeks was great. The food is amazing at the buffets and the restaurants, the entertainment staff work really hard keeping everyone happy (I especially liked the aqua aerobics and zumba with Mauricio), the pool is great and very clean, the beach was beautiful and spotless, the staff are very attentive and you never go for very long without being asked if you want a drink (at the pool & beach), the grounds and buildings are beautiful, I am starting to run out of superlatives! We chose this hotel especially because of the jungle area and the wildlife and we weren't disappointed. The only disappointment was to see animals and birds being used as photographic props and seeing them mistreated. I know the First Choice rep is trying to persuade the hotel to stop this, but so many people buy the photos I think she is fighting a losing battle. I would definitely stay here again (and I am normally one to go for a different location every time I holiday) - we have been missing it ever since we left! We went on a couple of trips with Dressel Divers (who are located within the hotel) - the local snorkelling trip is just great and highly recommended - I have never seen so many fish and we even saw squid. We also did the Cozumel snorkelling trip and loved that. We hired a car for a couple of days and drove the Chichen Itza, Coba and Tulum which was very easy - get there early to avoid the crowds. We also did a snorkelling trip to Hidden Worlds cenote and Akumel to see the turtles and I would recommend both these places. We travelled with First Choice and the rep at the hotel was great, but the flights (especially going to Mexico) were pretty awful - First Choice have no idea how to treat people going on a long-haul all-inclusive holiday in terms of the flight - there was minimal food, drink and tv and nearly all the toilets were out of order on the plane! So after a 11 and a half hour flight we weren't in good shape. Never again!

Room Tip: As for block 13 or 14, top floor over-looking the jungle.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, April 1, 2013
Dear guest,

On behalf of the hotel Management we would like to thank you for posting your review about your experience at Iberostar Tucan & Quetzal and for choosing our hotel for your vacations.

We are very pleased to read that our beautiful premises and the service provided by our friendly staff ensured you a memorable holiday. At Iberostar we always aim to provide the best service.

On the other hand, please know that Iberostar is committed to preserve our environment and look after our wildlife so that they feel free and comfortable and we keep making efforts every day to achieve this. We would like to inform you that as soon as the First Choice rep told us about your comment regarding the photographed animals, we forwarded this to the person in charge who is already looking into this matter.

We look forward to welcoming you back again, please do not hesitate to contact us before your next visit.

With regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

Having previously stayed 6 years ago at The Quetzal we were already familiar with the Tucan hotel and the facilities. If anything I think the hotel has improved. The plus points - great weather - although I know the hotel didn't organise that, cleanliness - couldn't be faulted, friendly staff - a credit to the management, the restauarants - particulalry the Italian and Japanese. The only slightly negative points - generally not enough staff at reception, in particular we had to wait a while to check in which after a very long journey was not what we needed, an extra bar is needed at the beach so people don't have to enter the restaurant in swimsuits, more toilets areneeded at the beach area. The rooms could probably do with a makeover (I was ha ppy with it but the boss thought otherwise). Overall we had a great holiday and would recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FandDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, March 4, 2013
Dear Guest,

On behalf of all our staff and Management, we want to thank you and your family for choosing Iberostar Tucan & Quetzal for your vacations!

We are glad to know that you were able to enjoy all our services. We especially want to thank you for your positive comments regarding our clean ground and rooms, friendly staff and our restaurants.

We will look into your suggestions about several areas you found needed improvement, as it is very important for us to know those aspects we have to follow them up closely in order to improve. Thank you so much for these observations.

We hope you can visit us again soon; we look forward to welcome all of you back.

Best regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Letchworth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

Outstanding value for money for a lively holiday at a very good resort hotel with some unusual features - the animals in the grounds delighted us all.
The quality of food, drink, cleanliness and service are very high.
Although the bedroom decor is somewhat unusual it was comfortable and clean and contained everything that we required.
A hotel we would recommend.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
3 Thank GrahamJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, March 4, 2013
Dear Sir,

Thank you so much for choosing Iberostar Tucan for your recent vacation, and thanks for recommending us!

We are very happy you really liked our flora and fauna which are very representative of our chain. We are committed to preserving the environment and maintain the jungle that is original of our region.

Many thanks for appreciating the quality of our food & drinks, the cleanliness of our grounds, and the service that our wonderful staff offers.

We hope you give us the honor to host you again very soon at Iberostar Tucan & Quetzal.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Berlin, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

I would highly recommend the Iberostar Tucan! We brought the whole family and had 3 rooms. Each one was spacious and clean. Each overlooked the jungle side of the resort, which was gorgeous. Plenty of restaurants, so you will never go hungry. We loved that there was so many buffets, since we would rather eat on the run than make a reservation for a restaurant. We did however make 2 special meals at the Steakhouse and the Italian restaurant. My favorites were the buffet because there was so much variety!!! There was lots to do during the day on the beach and the nightly entertainment was amazing!! My husband and I even volunteered to be part of the show one night and had a blast!!! I loved the resort and will definitely be back!

Room Tip: We were in the 1500 section which was in the middle of everything so it was perfect.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SCook5171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, March 4, 2013
Dearest guest,

Many thanks for your delightful review! We are very grateful that you chose Iberostar Tucan, and that you took the time to share your experience on TripAdvisor.

We are thrilled you enjoyed so much our buffets and restaurants, as well as our settings and surroundings. Our jungle is very representative of our hotels and our staff works hard every day to maintain it impeccable.

We will congratulate our entertainment staff for making your stay a very enjoyable one with all the activities offered and the night shows. It is great that you participated in one of the shows and had so much fun :-)

Thanks again for your nice words, we take your word and hope you will be back very soon!

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potsdam, NY
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

My wife and I (along with 4 freinds) spent the week of Feb 17-24 at this fine resort, My wife and I spent a week at it 10 years ago, while our friends had never been to it. We have been to AI resorts for the past 10 years. Although the resort is 10 years older, the staff has done an amazing job in keeping it looking immaculate. Every day you will find people doing lawn care, power washing the pavement, shining the marble and washing mirrors, etc. The waiters, waitresses and bartenders were all excellent and it was so obvious that they enjoyed their jobs. We did not have contact with a single person that did not enjoy his/her job. I am just learning Spanish and the staff enjoyed my attempts. Unlike many people that we observed, we gave nice tips for every drink and meal that we had. The employees really appreciate it, but I don't think that influenced the service that we received as I saw that everyone got this fine service. We only ate at 2 specialty restaurants: The Tropical and the Steakhouse. The Tropical was just alright, but the Steakhouse was definitely 5 star. We got to book the Tropical the day after we went to the Reservation Desk, while we could not get into the Steak Restaurant until 5 days later - obviously many people know how good it actually is. I have read many reviews on how the buffet restaurant is quite "repetitive." Although the breakfast and lunch buffets at the restaurant located on the beach may tend to get a little repetitive due to their size, the main buffet located near the lobby has many more choices than one can imagine. The food is of excellent quality, too, and none of us got any stomach disorders, either, On the negative side: the beds are way too hard! One couple in our group had a mattress topper and they had a better time for sleep. The women were all a little upset with the lighting in the bathroom, saying that they should have had brought a make-up mirror, although that shouldn't have to be done at a resort of this quality. We only went to one show, The Match Game, which I have now seen on 7 or 8 occasions. We missed the Magic Show, which some people from Montana told us was one, if not, the best Magic Show that they had ever attended. We were away on a trip so we missed the Mexican Folk Ballet which is always an excellent show. In short, it will NOT be another 10 years before we got back to this Iberostar again. Of all the resorts that we have been to, this is our favorite!

Room Tip: 1700-1900 blocks are closer to the lobby, 1200-1400 are closer to the beach. We really enjoyed the...
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank pepper123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 27, 2013
Dear guest,

Many thanks for choosing us again for your recent vacation and for sharing your experience with us and the rest of the online community.

We are so pleased to learn that you enjoyed our well-kept and spotless grounds ad surroundings and above all that you had such a great time with our employees. They are a great asset of our hotel and work hard to achieve the complete satisfaction of our clients, so we will be congratulating them for a job very well done during your stay.

We are happy you really enjoyed our cuisine both at our buffets and specialty restaurants and highlighting its quality and variety, and also very pleased that you liked our shows.

We appreciate your constructive criticism as it gives us guidelines to keep offering the best service to our clients. We are passing your feedback on the different aspects of the room to the departments involved.

We also hope that it will not be another 10 years until your next visit; it would be a real pleasure to serve you again next time you visit Riviera Maya.

Warm regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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