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“Fantastic hotel”

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Iberostar Tucan Hotel
Ranked #42 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Halifax, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Fantastic hotel”
Reviewed October 28, 2012 via mobile

We stayed for 10 nights and had a great time! Have previously stayed in cancun and this area is very different but amazing!

The rooms were big and cleaned everyday plus the maid made an animal with the towels each day! Minibar in the room is free and stocked every 2 days.

Food and restaurants are great the ala carte ones you have to book but if you don't get a reservation the buffet restaurant is still brilliant!

Lots of pools and great beach! Lots of animals to look at in the woodland on the way to the beach.

Great service and amazing evening entertainment!

Would go back tomoro! If your lucky enough to be going to this hotel enjoy every minute!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,024)
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English first
O'Fallon, Missouri, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 27, 2012

We traveled 5 couples without kids. We've been to Playa Del Carmen probably 10 times and this was one of the nicest resort we stayed at. Our kids would have definitely liked it. The jungle area with animals made the resort "interesting" and not so much a giant concrete commercial adventure. We had monkies approach us on our balcony to say hello. The pool/beach activities we over the top. There was a mechanical bull and a water walking competition. The only think we wish the resort had was a sports bar. The Cardinals were in the NCLS playoffs and we desperately would have enjoyed having a beer and watching our birds on vacation.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Iberostar

Helpful?
3 Thank Gregbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, October 29, 2012
Dear Guest

Thank you for choosing Iberostar Tucan & Quetzal for your visit to the Playa del Carmen and for taking the time to provide such a detailed review of your stay at our resort. We really enjoy reviewing your comments that you enjoyed the friendly, warm, attentive and professional service.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction.

We hope to welcome you back in a near future and have the pleasure to host you!

Kind regards,

Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 25, 2012

The resort is beautiful, and Playacar is a great spot because it is a gated community. Food was great. We like the buffet better than the "reservations only" dinner. Drink service was perfect. I was only disappointed by all the selling on the beach. Im told this a Mexico "thing", and this was my first trip to Mexico. It was great relaxing by the pool and around the resort, but when we tried to relax on the beach we were constantly hassled by people selling things. I yelled at the coco bongo lady who woke me up when I did not respond to her trying to give me coupons. We lived in Hawaii for years, and if you can afford the time and money it is WAY better than Mexico.

Room Tip: Ask for a room that faces the jungle.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, October 29, 2012
Dear Guest,

Just a short note to thank you very much for your wonderful review sent to Trip
Advisor.
Your comments are highly appreciated.
Looking forward to have the pleasure of hosting you again and again,
receive warm regards from Playa del Carmen.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 24, 2012

We visited Iberostar Tucan in October for my sister's destination wedding. The grounds are beautiful! It has lovely pools, the beach, and a jungle. The food was alright at the buffet. We also had dinner at the Mexican and Italian restaurants and both were pretty good. The housekeeping staff keeps the rooms/grounds very clean. The beds are a little bit on the hard side, but mattress toppers can be requested. All the staff were extremely friendly.

*The wedding itself was amazing. You couldn't ask for a more perfect backdrop. We had dinner on the beach and then moved inside for cake.*

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, October 29, 2012
Dear guest:

We would like to express our gratitude to dedicate your time and attention to share your kind compliments on the hotel; we are more than pleased to know that you had an enjoyable stay in the Iberostar Tucan & Quetzal.

We feel really proud and honored reading your comments which we will be extremely pleased to share with our staff and extend them your congratulations and thanks.

We sincerely hope to have the opportunity to welcome you again at in the next future.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weaverville, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 23, 2012

The resort is one of two that share the pool and restaurants. However the facilities were more than adequate for this time of year. The food in the restaurants and buffets were average to very good, with the steak house and Japanese getting our vote. Service at all of the restaurants and buffets was excellent. The resort is all inclusive with the exception of the spa and premium wines. The walk from the rooms to other areas of the resort is through a jungle with many animals about including howler monkeys. There is a side road if a rough walkway is a problem. The rooms are comfortable but prone to noise till about 11:30 in the evening from the live entertainment theater which is open on all sides. If you retire early ear plugs are very helpfully. Our first three days lacked hot water in the morning and it took 4 days of our seven for a repairman to show up. However it was not enough to put a damper on our stay. The beach is wonderful and clean. The pool is huge and poolside/beach service was available for drinks. One disappointment was the lack of a hot tube. One thing to consider if you are bringing children is the topless status of some women on the beach. It is not allowed at the pool.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JerryB4701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, October 26, 2012
Dear Guest,

Many thanks for your review.

We are very delighted that you have had an enjoyable stay with us.
Thank you for sharing your thoughts and experiences about your recent visit in our hotel. It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to improve.

Thank you and we are looking forward to welcome you again in Iberostar Tucan & Quetzal.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
united kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2012

We have had a most enjoyable holiday in this resort,,the food,the people,the location was all absolutely wonderful,,,could have stayed longer,,,the staff on all levels deserve a medal,,they ALL work so hard and are pleasant as well,,very helpful & smiley,,will defo be going back ~~~~

Room Tip: we had a beachfront room,,,middle floor,,,,great to look out to the beach & ocean,,,,
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LanlounUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, October 26, 2012
Dear Guest,

Just a short note to thank you very much for your wonderful review sent to Trip
Advisor.
Your insightful comments are highly appreciated.
Thank you again for sharing your trip with others who may be considering a stay
with us. Looking forward to have the pleasure of hosting you again and again,
receive warm regards from Playa del Carmen.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 22, 2012

We read so many good reviews about this hotel before booking our holiday but were still blown away by how much fun we had. If you want to have a relaxing fun filled holiday with amazing food, drinks and very friendly staff then its the place for you! And if you are a animal lover like myself you'll be in paradise. The beach is amazing, sea crystal clear. The entertainment staff in particular Yohal were fantastic. Would love to go back.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Katied1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, October 26, 2012
Dear Guest,

Thank you for your favorable comments following your stay in October.

We have shared your comments with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us.

Your experience and the information you are providing may help others to choose Iberostar Tucan & Quetzal for their next vacation in Mexico.
Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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