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“2nd visit to iberostar tucan”

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Iberostar Tucan Hotel
Ranked #40 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Chesterfield, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“2nd visit to iberostar tucan”
Reviewed September 27, 2012

stayed at the tucan for 7 nights in april of 2012,this was our 2nd visit .we liked it so much the first time we decided to return with friends.its scary recommending a resort to friends you want them to like it as much as you did and not feel like you steered them wrong.well they loved it as much as we did the grounds are beautiful the food is very good the palapas are plentiful and the beach is the most beautiful we have been to.the iberostar is a wonderful chain of resorts we have also stayed at the iberostar bavaro in punta cana, very nice .The proximity to playa del carmen is a wonderful chance to experience some night life head down to some of the clubs along the water in playa you wont be disappointed.we felt very safe going to playa at night there is only cab service you use and they are very professional.the rooms here are very nice and the housekeeping service is very good we always tipped the housekeeper very well she workes very hard.we thought this resort was very beautiful the grounds have a nature preserve running through the center and the foliage and buildings have a very tropical feel.Beautiful

  • Stayed April 2012, traveled with friends
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Helpful?
4 Thank tricia12262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear guest:

We would like to express our gratitude to dedicate your time and attention to share your kind compliments on the hotel; we are more than pleased to know that you had an enjoyable stay in the Iberostar Tucan & Quetzal.

We feel really proud and honored reading your comments which we will be extremely pleased to share with our staff and extend them your congratulations and thanks.
Please be assured that all the assistance, friendliness and team dedication you have experienced is part of the Iberostar team.

We sincerely hope to have the opportunity to welcome you again at in the next future.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Fairbury, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2012

My wife and I stayed for a week for our 30th anniversary and really enjoyed it. The wildlife was an added bonus. The Tucan is a very beautiful place and we have no problem recommending it very highly. We were in building 14 on the Tucan side and it backs up to the jungle. Quite a treat for two central Illinois folks who only are used to hearing cows and pigs!! We were entralled by all the variety and beauty at the resort. We are not big party folks so the music at night went a little late for our taste, but it in no way diminished our enjoyment. The beach is absolutely stunning - especially at night or earlier in the morning - with that incredible white sand, and the even more incredible crystal clear blue/turquoise water.

The food was great and even though we did see some duplication across resaurants, if you couldn't find enough variety and quality, you may want to examine your standards - they may be a bit unreasonable!! :-) Our only problem was that we ate WAY too much and it's going to take some time and effort to shed some of the weight we may have gained. The staff was very nice and everone had a ready smile and, "Buenas Dias!" for us. I believe we liked Iberostar Tucan better than any we have visited in the past. We give it 5 stars!! Thanks for making our special anniversary trip even more special!

  • Stayed September 2012, traveled as a couple
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Helpful?
4 Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear guest:

We would like to express our gratitude to dedicate your time and attention to share your kind compliments on the hotel; we are more than pleased to know that you had an enjoyable stay in the Iberostar Tucan & Quetzal.

We feel really proud and honored reading your comments which we will be extremely pleased to share with our staff and extend them your congratulations and thanks.
We sincerely hope to have the opportunity to welcome you again at in the next future.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2012

My husband and I stayed at the Tucan for 7 days last year and liked it so much that we decided to go back this year for 12 days. It was like we had been there not long ago!
Hats off to the entire staff (especially Ofelia at the beach, Mery at the reception, star friends).
Food was very good; some people say it is repetitive but the trick is not to taste everything all at once. There is more than enough variety to satisfy everyone.
Enjoyed Steakhouse (choose the tenderloin) and Japanese restaurants.
Beautiful grounds and beach. Pool is great but we are beach bums....
Rooms are clean and spacious; beds are comfortable.
Buildings 13 and 15 on jungle side are great if you want to see monkeys; we were on 3rd floor.
You can purchase a calling card at the reception 1) $25 to call US and Canada (landlines only) and 2) $45 to call US and Canada (landlines and cell phones. Calls are to be made from your room and calling card is valid for 7 days.
See you soon, Iberostar Tucan!

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear Guest,

Thank you for your delightful review; it was a pleasure reading it! We were happy to hear that you enjoyed your recent stay with us to the fullest!

We thank you sincerely for having chosen the Iberostar Tucan & Quetzal for your recent Mexican vacations and we hope to have the opportunity to welcome you again in the near future.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cheam
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 25, 2012

Just returned from two weeks at the Iberostar Tucan/Quetzal what a fantastic hotel, the food in the buffet restaurant was excellent with a huge choice each morning and evening. The a la carte restaurants are also very good the Japanese is a must and very entertaining not to be missed!! The staff are wonderful and extremely friendly. The grounds of the hotel are the overall winner with the jungle area an absolute dream! Dont be surprised to see Peacocks walking through the bar area and monkeys swinging above you while you sunbathe or even jumping on your balcony!!! All inclusive drinks selection could not be faulted with many international brands and endless cocktails. We also visited the entertainment complex and was really surprised by the quality of the shows the entertainment team work really hard to ensure everyone has a good time. Beach is amazing plenty of sunbeds. If booking trips would recommend you visit Maya Tours in Playacar (1st small booth on road at Playacar) were really helpful and the trip was great much cheaper than booking through tour company. We had a fantastic holiday and are already hoping to go back. Rooms spotlessly cleaned each day. This really is a hotel not to be missed if you are looking for a Mexican holiday with a little difference your own little paradise in the jungle!! Thanks Iberostar. Only improvement we could recommend is that it would be nice to have a Beach bar during the evening would be lovely to sit and look over the sea while sipping a cocktail!!

Room Tip: Would choose a higher floor room and if you would like a quieter room ask not to be around the centr...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CheamYido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear Guest,

First of all we would like to thank you for choosing our Hotel for your vacations.

We are glad to hear that you had such an amazing vacation with us. We thank you for all your comments regarding the service and facilities.
We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction.

Kind regards,

Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 25, 2012

Went to this resort and stayed on the Quetzal side mid September with 8 other family members.
Everything went smoothly from the time of flying there to walking in our room.
Our first night we went to the Cozumel buffet restaurant and the food was tasty as it was new to our palates but by the 4th day, we definitely wanted to eat something different. I found there was no flavour or authenticity to any of the foods.
In all the restaurants, we were sweating while eating. The whole resort didn't have any air conditioning but your room. It was so exhausting to be sweating and hot all the time that you didn't want to do anything else but sit somewhere and not move or sit in your room if you weren't by the water.
We tried the Japanese, steakhouse, and seafood and all were disappointing that we couldn't finish our meals; however the steak at the steakhouse was good from what I heard from our group who had it. We had a reservation for the Italian restaurant on the last day but we cancelled it because we just didn't want to be disappointed again so we went out of the resort to 5th Avenue to eat for some variation.
We normally ate breakfast/lunches at the buffet right in front of the beach because it was convenient to be right by the beach/pool. It had almost the same foods but less variety than the Cozumel buffet.
The mixed drinks were the same as in any other resort, sweet and concentrated.

The beach was fantastic. We had some rain a couple nights because the water was quite choppy during the day but I think everyone in the water enjoyed it because it was like a natural wave pool. There was fish that eat bananas and bread out of your hand in the ocean and swim around you which was cool.
We tried to take part in the activities during the day which added some excitement. They had a beach party one day with Paella, dancers and whoever wished to do the bull riding contest. That was fun. The nightly shows however were not so fun. Only went one night and walk out mid-show.

Here's the breakdown of the buildings from the Quetzel side. No matter where you are, it will be noisy. If you are closer to the beach, you will hear the music from the Rui until 12:00 am. If you are closer to the lobby, you will hear the music from the resort theatre. You’re kinda stuck regardless of where your room is.

Overall this resort was beautiful with a beautiful beach, pool, grounds, and nice staff. The only major complaint was the food and the lack of air conditioning in the restaurants.

Have fun!

  • Stayed September 2012, traveled with family
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Helpful?
4 Thank sunray3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear Guest,

Thank you for your hotel review here in TripAdvisor. We appreciate your comments and balanced feedback about the hotel and are glad to see that you enjoyed your stay with us overall.

Guest satisfaction is the goal of our management. For this reason we will take your feedback to work in certain areas that might need to be improved.
Thank you again for your comments. We do take all feedback very seriously as it does assist us to refine our services and continue to offer the best possible standards for our guests.
It would be a pleasure to welcome you back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

My three children, ages 9, 12, and 15, voted this the best vacation ever. Love the staff and star friends at Tucan, love the food, love the view, love the rooms, love the animals wandering the campus. Went snorkeling with hotel and swam with 2 sea turtles. Every morning we woke to monkeys on the balcony-kids were delighted! Went out on our own to local Mayan ruins(Tulum) and Akumal. Felt safe at all times. Something for everyone. Will definitely stay at another Iberostar!

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
1 Thank ATLPeaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear Guest,

Just a short note to thank you very much for your wonderful review sent to Trip
Advisor.
Your comments are highly appreciated.
Looking forward to have the pleasure of hosting you again and again,
receive warm regards from Playa del Carmen.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago,illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 24, 2012 via mobile

I have been on many all inclusive vacations with many different hotel chains.iberostar is usually my favorite hotel chain.but was a little disappointed this time.

We were in building 12 which was terrific.right near the pool. The water in the pool was very warm.we went in august and it's very hot that time of year.but the pool did little to cool you off.

During the day there was no music playing to keep your energy up.it was quite boring.

The buffets were ok, not a huge selection, great chips and salsa. I am not a big drinker so when I go on vacation I love to have a fresh tropical drink, but EVERY DRINK I had was terrible.they made all their drinks with that sugar syrup that made every drink I had a disappointment. Just stuck to water.

the shows were pretty good each evening.and most of the star friends were nice especially ricardo who does the water aerobics everyday.

All in all.a nice vacation and would recommemd to family and friends



  • Stayed August 2012
    • Value
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Helpful?
2 Thank debjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, September 30, 2012
Dear Guest,

Thanks for having taken some of your valuable time to send us your sincere comments that help us in our guest satisfaction and quality service.
We are very happy to know that you liked our hotel and we will be very pleased to welcome you in a next visit.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Property: Iberostar Tucan Hotel
Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#13 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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