I just returned from the Iberostar Tucan with my husband and 2 children. It was a great location. I will summarize my stay in sections below:
When we checked in they wanted us to be in building 19, I asked for something closer to the beach. We ended up in building 12, first floor, steps from the pool. I couldn't have asked for a better room. The location was great. We were steps from the ping pong tables and the beach as well. The showers were fine.
The beds were like the rest of the reviews said.. hard as a rock. I never complained or said anything and much to my surprise, 2 days into the trip 2 brand new pillow top mattresses were put in our room. I truly made me so happy and they were really comfortable.
There is plenty of bottled water in the fridge each day. The kids ordered room service a couple of times and it was timely and the food was still hot.
Food: Well, on a scale of 1 - 10, I give it about a 5. It truly was the same thing, day after day. The pizza was inedible, the burgers on the grill were burned, the cold salads were always the same and the same grilled beef or chicken every day with a variation of a rice dish. There were plenty of choices but none of it was really appealing to me or my children. My husband on the other hand liked all the fish, octopus salad, mussels, etc. Breakfast was ok if you like fresh fruit and fresh fruit/vegetable juices. You have 2 options at breakfast - the one down at the beach and one in the big buffet place near the lobby. Pancakes and french toast were dry and tasteless. I had yogurt and cereal each morning. The bacon and sausage were not good at all. Service at all times is OUTSTANDING. They all work so hard and everything is spotless.
MEN HAVE TO HAVE LONG PANTS. We didn't know this and could not eat in 3 of the sit down restaurants. We ate at the Tropical restaurant 3 times and the steakhouse once. Those were really good. We were able to get more reservations than our allotted amount of dinners. Just ask.
BEACH: the first 4 days of our trip the ocean was very rough. It was lots of fun with the kids, but exhausting. I couldn't stay in for more than 30 minutes with out getting too tired because the waves were beating me down. You couldn't stand up, you would get knocked down. It was fun though. Then next couple of days got a little more calm. I could actually float a little and swim, but the currents were still strong. It is all sand - no rocks at all. The water is very clear and warm.
The Jungle: wow.. this was a great treat. We were on the first floor, near the beach and our deck faced a walkway, but was lined with trees. We were woken up on 2 occasions by a whole group of monkeys howling. There were even 2 baby monkeys. It was really fun to watch and the kids got a kick out of it. I'll post some videos soon. There is a peacock that parades around up near the lobby and gets a little territorial. He spreads his feathers and makes some loud noises. There are tucans, agouti and other birds. It was really nice walking through here.
5th Ave: Absolutely a must see! A $7 cab ride gets you to 5th ave which is right out side the Playa area - 5 minute cab ride. 2 - 3 miles of stores , restaurants, bars, etc. We got an order of churros from a vendor and they were so delicious. We ate at one restaurant, it was good, but pretty expensive.
The pool was very nice. Very big and they were always cleaning and scrubbing. One thing I found a scarey was the entrance to the pool. You walk down about 5 steps and you think your last step would be the bottom of the pool.. oh no.. it's a 5 foot drop to the bottom of the pool! It got me and many others by surprise.
There is a little strip mall within walking distance of the hotel with shops, drug store, Starbucks, etc. I have to say i felt very safe at all times. It is very well protected and this whole part of Playa has security guards and gates just to get into the hotel area. It's actually quite beautiful.
Other stuff: They have archery, air soft gun contests, volleyball, dancing, yoga, ping pong tables, pool tables. Hard ice cream served all day on the beach, soft serve available as well.
I couldn't convince anyone in my family to go to any of the shows with me. I can't comment on the entertainment.
I may go back, but it wouldn't be for a long time.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico