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“Beautiful resort with excellent service!!!!” 5 of 5 bubbles
Review of Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
Ranked #19 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Rumson, New Jersey
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Beautiful resort with excellent service!!!!”
5 of 5 bubbles Reviewed April 8, 2014

My daughter and I spent 5 days here in March. Everything was wonderful! The room (a one bedroom suite) was well appointed and always spotless. We enjoyed all the food options, but it was a little tricky getting reservations during the 6:30-8:30 time frame. Make sure you book all dining reservations the moment you get there to ensure you get into the restaurants you want. My favorite was Fuego and my daughter's was Bana. We did not upgrade to the Royal Service so can't comment on that, but I can not imagine the service could be any better than we had. Everyone went out of their way to make sure we had everything we needed and always had a smile and pleasant demeanor. Looking forward to planning our next trip to this fabulous resort.

Room Tip: Our room overlooked the restaurant at the pool. It was very active so if you want more privacy, ask...
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Arf42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 9, 2014
Dear Guest,

We would like to thank you for staying at Paradisus during your recent beach getaway to the Riviera Maya.

We are pleased to read that you finished your vacations with an unforgettable experience after taking advantage of your suite comfort, tasted a lot of delicacies at our casual and specialty restaurants especially at Fuego and Bana ; without excluding the warm service provided by our staff.

Thank you for your wide recommendation to future Paradisus guests, we are sure they will take them in consideration.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,858 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Playa Del Carmen
1 review
5 of 5 bubbles Reviewed April 8, 2014

Beautiful Hotel,Natural environment,excellent food and service.All staff iis passionate and very hard working, and helpful.,from the waiters and hosts to the pool concierge Arturo. I strongly recommend Royal Service at LaPerla if you want peace and relaxation with top notch attention. Our Butler; Monica knows how to take care of her customers ;top notch.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Domenico P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 9, 2014
Dear guest,

Thank you very much for sharing with us your experience at Paradisus Playa del Carmen La Perla , highlighting the elements you enjoyed the most, like the natural environment , the excellent food and the attentive service provided by our personnel. Monica & Arturo will be delighted to hear that they contributed to your vacations.

We appreciate your notes and please honor us again with your presence in the near future.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galena, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

We just returned from the Paradisus La Perla, spending a week here from March 15-22. We had a fantastic experience!

We got an ocean view Royal Service Junior Suite (Royal Service was worth the money!!!) with a fantastic view. The room was gorgeous, clean, and very comfortable. The bed was great, with wonderful linens and pillows. The resort was beautiful, spotlessly clean, and everything was easy to find. We found the resort staff to be very friendly and ready to help with everything. Our Royal Service Concierge, Sandra Ruiz, was the best! She did many special things for us during our stay to make sure that our experience was memorable. She checked in with us every day, several times, to make sure that our vacation was the best. She even left special surprises for us in our room (chocolate covered strawberries and champagne, a bubble bath, hearts on the bedcovers) that made us feel special! The Royal Service Pool staff was wonderful, making sure that we had towels, drinks, and food - and always had a smile for us! Our Royal Service Pool Concierge, Arturo, made sure the pool area was clean and organized at all times - he was always straightening things up, or making sure that everyone was comfortable and taken care of. Our pool waiter, Alfredo, was always tending to our needs - we never had to wait for a drink! The 2 bartenders (I am sorry, but I forgot to write down their names) at the pool bar were fantastic and fun - they made us anything we wanted, and had a lot of fun doing their jobs.

The restaurants were all top notch, in our opinion. The food was very tasty, fresh, and very well presented. We never had a bad meal. The portions were smaller than a restaurant may serve in the U.S., but we had so much variety (appetizers, side dishes, dessert) that we never, ever went hungry. Our favorite restaurant was the one we were at each evening - the menus offered a good variety of choices, with something for everyone. Special mention goes out to Mole and Fuego restaurants - we really enjoyed their food! The Blue Agave bar offered specialty margaritas - you haven't lived until you have tried the Cucumber Margarita - awesome!

We booked our vacation through Costco travel - and got a great price. Everything went smooth, just as we had hoped!

We have been to all inclusive resorts 9 different times, and we have always enjoyed ourselves. We have changed from bargain resorts to upscale, adults only resorts. The Paradisus La Perla rates as the best all inclusive we have stayed at so far! Thanks for a great week!

Our ONLY observation: the resort could change the music at the Royal Service pool - maybe get a couple of different play lists. The music was perhaps a bit too young for the more mature crowd. Not a big deal.......

Room Tip: Get the Royal Service! And get an Ocean View Room! We enjoyed Room 1390 - best views in the resort...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tonia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 8, 2014
Dear guest,

Thank you for sharing your Paradisus Playa del Carmen La Perla – Royal Service experience with us and for highlighting the elements that made your stay even more enjoyable, like the delightful dinners at Mole and Fuego, the awesome Cucumber Margarita at The Blue Agave bar and of course , the attentive service provided by your Butler Sandra, Arturo and Alfredo. All of them will be informed about your kind words to encourage them to continue providing the amazing service you received.

We are confident that you will consider staying again in Paradisus if you decide to come back to the Mexican Caribbean for your next holidays.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

Our travel dates were from 21 March to 29 March 2014. Formalities put aside. Paradisus Playa del Carmen was absolutely the best vacation and Resort we have been to. Didn't quite start off that way, having some difficulty at check-in. But Lenin our registration attendant was great. It seems there was a glitch in our registration so we were placed on the Esmeralda side of the resort for 2 days. Lenin was gracious in his explanation and made certain that the move would be easy. The guest relations employee's were very helpful and seem to be located in places to help. Zulma, Raul, Paola were great. My personal favorite was Sinahi because she was always looking out for us and would seek us out to check on us.
The rooms we stayed in were clean and very well taken care of. Housekeeping was very good!
The restaurants were the best we've experienced. We ate at Fuego, La Palapa, where Francesco waited on us. Vento was so good that we ate there twice. So very good !
Alberto was the best waiter. Very knowledgeable and was very gracious. On our last night at the resort we ate at Mole where Andre was our waiter. We would like to thank the Chefs in the specialty restaurants. Presentation, taste was wonderful. Our lunch was normally eaten at The Grill where Ernesto did a great job of waiting on us.
I was able to speak to two managers Cesar Toledo. A restaurant manager. And Ambar Delgado, guest service manager. Both were very personable and answered the questions we had.
The resort is very large but pretty easy to move around. We've been to 7 other resorts and this one is our favorite. We do plan on returning in 2015.
Thanks to all who made this trip one of the most memorable from bell boys to the last check out service.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BruceR55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 8, 2014
Dear guest,

Let us state that we are completely proud of the attentive and caring staff that we have at the resort. As you experienced and is mentioned in all the reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course that the entire ambiance, meals, beverages, facilities, pools and other aspects are also important, but the service is always highlighted.

As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

We are pleased to read you had a great vacation with us and we will be happy to host you next year at Paradisus Playa del Carmen La Perla.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wauwatosa, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2014

I was overwhelmed with how nice this resort is. The food is incredible with each restaurant offering something a little different than the others. My wife and I did not eat a single meal off the resort. Any activities you want to partake in can be booked right at the resort. The resort is also a very short Cab ride from the downtown shopping area. The beach is narrow and is ok for swimming and some water sports when it's calm. If you are looking for a resort where you can snorkel right from the beach this is not the place. Other than the beach this resort is amazing!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Erich K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 8, 2014
Dear guest,

Thank you for sharing with us your Paradisus experience.

We are happy to know that you had an amazing stay and you enjoyed the incredible food and variety in our restaurants, the activities and the facilities in general.

If you consider coming back to Playa del Carmen, please think about Paradisus. We will be waiting for your return.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Vallarta, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2014

I was at Paradisus for a workshop. It was a perfect place. Besides the beautiful location and accommodations it was the staff who made me feel welcomed and connected. In the restaurants i met Domingo and Adelaido Naos. I felt they were our “team”. They were always glad to see my roommates and i. they had a great since of humor and were awesome servers. I took as salsa lesson and the instructors over looked my Non- cordination and we had a great time. For a restful and enjoyable vacation I would highly recommend Paradius Playa del Carmen.

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cander43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 8, 2014
Dear Guest,

Thank you for letting us know the significant moments that marked your vacations in a positive way and the staff members that made you feel welcomed and connected, like Domingo and Adelaido at Naos restaurant. They will be informed about your words and surely they will be please to read them.

We look forward for your next holiday in your home away from home!

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
1 review
5 of 5 bubbles Reviewed April 7, 2014

I had the extreme pleasure of being served by Alejandro Sarabia the three mornings I had breakfast at restaurant Hadar. Alejandro gave me excellent service. The third morning he even brought my drinks of choice to the table before I had to order. Many servers in the States could learn from him.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Big_MikeUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, April 8, 2014
Dear Guest,

It is magnificent for us to know that you had pleasant experience at the Haddar restaurant and you felt pampered by the excellent service provided by Alejandro, we are sure that your notes will motivate him to continue with his amazing work.

Thank you again for your kind words.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Property: Paradisus Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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