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Paradisus Playa del Carmen La Perla
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Reviews (9,953)
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5,827 - 5,832 of 9,953 reviews
Reviewed December 9, 2013

There are so many resorts to choose from , and to be honest it was hard to make a decision. And I am glad we picked Paradisus La Perla . I am not a person who would write a review , but this time around I had to spread the word about this amazing resort.

From start to the end of our stay everything was perfect and what we were looking for. We stayed for 4 days and didn't want to leave the resort property to do anything else. Plenty of things to do on property and resort is very modern with a younger crowd feel.

Really recommend to everyone !!!!!

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Melia Hotels International
2  Thank Dmitriy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 10, 2013

Dear Guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Perla.

We want to ensure that once you walk through our lobby doors, you’re able to relax and enjoy every moment of your vacation. Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be.

Thank you for your kind words, we hope this is the beginning of uncountable vacations at Paradisus Playa del Carmen La Perla.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013 via mobile

Just checked in and found certain "hair" in the bathtub and a stained pillow. We are not typically picky people, but the fact that he front desk was not helpful nor apologetic does not set a good tone for the trip. We certainly hope things change for the better....

Stayed: December 2013, traveled as a couple
7  Thank SGNYC121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 10, 2013

Dear Guest,

We would like to thank you for taking some of your valuable time during your vacations, to share your experience at Paradisus Playa del Carmen La Perla.

Our guest’s observations are vital for us, because thanks to your notes we can learn and improve our services, we assure you that the details you mentioned are not common and do not reflect our commitment with our guests. We will take the proper measures, in order to provide you the service you deserve and the service we are used to provide.

Please if you need any further assistance do not hesitate in contact me, will be a pleasure to assist you.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Had a wonderful visit with my sister-n-law and neice. Royal service was outstanding. Pool bartenders (Marco & Daniel) were attentive, very responsive and down to earth. I had read earlier postings that Gabriel was the best butler. I met Gabriel he was very professional and friendly but Hector was our butler and so sensitive to our own needs which made our stay fantastic. I would highly recommend this resort. What was lacking was a nice beach. However, the pool atmosphere and very attentive services of Arturo and Hector totally exceeded our expectations for this vacation excellence.

  • Stayed: December 2013, traveled with family
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1  Thank rvpeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 10, 2013

Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Perla.

We greatly appreciate all of your kind words and we are thrilled to know that you had an awesome stay in our property. It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience.

Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations. We will gladly pass on your compliments to each one of them.

We look forward to pampering you once again and to repeat this excellent experience in the near future.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Overall we had a marvelous Thanksgiving vacation with our adult children. The food was average. Our butler Hector Diaz Trejo, pool waiter Arturo and our breakfast server at Hadar, Rafael Velasco were sensational. The rooms were beautiful although we had a problem getting an ocean view that we had paid for. We were upgraded the next day but our daughter was not. The rooms were fabulous and the Royal service was above and beyond.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Melia Hotels International
Thank LeslieSue60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 10, 2013

Dear Guest,

Thank you very much for your brief review from your stay at Paradisus Playa del Carmen La Perla.

We are happy to learn you had a marvelous holiday in our property. Also it is a real pleasure for us to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest.

As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

You may feel assured that we took good notes from your particular observations; it will be always a pleasure to welcome you back.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

Loved the staff!!! Can't speak enough about how great they were!
The spa was second to none. My husband and I were on our Honeymoon we booked a couples massage... What a great experience, it felt spectacular to be in the hydro therapy pool after a lovely massage.
Our room was fabulous, very clean. Loved the turn down service.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
1  Thank Antoine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 10, 2013

Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate your honeymoon, and for sharing the impressions of your recent stay with us.

We are delighted to read that you had a great experience in our property. Our primary objective is to show you how to embrace the experience of the Pure Freedom to Just Be.

It is a pleasure to learn you enjoyed our facilities, the Yhi Spa, the dinning experience we offer, but most of all we thank you for complimenting the service, as our colleagues are the most important resource in our commitment to create memorable experiences.

We hope to welcome you back in the future to make more travel memories.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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