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Paradisus by Melia Playa del Carmen La Perla
Ranked #22 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Playa Del Carmen
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great time”
Reviewed November 16, 2013

Loves this trip... Hotel was really nice ... Beach was not what I expected very small tract of land ... Not very nice ... After a few steps you can't walk in the ocean because of reefs and rocks.... Pool was awesome ... They had these little huts with thatched roofs... Great place to hang out allllll day.... Food comes to you... Get the royal service if it doesn't cost too much ....

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Neil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 18, 2013
Dear Guest,

Thank you for staying at Paradisus during your recent beach getaway to Mexico.

We are delighted to read that you had a great time in our property. Our primary objective is to show you how to embrace the experience of the Pure Freedom to Just Be.

It is a real pleasure for us to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest. Also, we are happy to learn you enjoyed our facilities and the dinning options we offer.

We look forward to welcoming you back soon for another enjoyable stay.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
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English first
Mooresville, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2013

My wife and I were married on the beach at La Perla on November 12, 2013. It was fabulous! While we have posted a review about the wedding, I want to post a review about an unforgettable dining experience that we had while there. My wife got an ear ache and while we were going to eat at The Market for the Brazilian style dinner, it was noisy since it had rained that day and the sides of the restaurant were closed (usually open for the ocean breeze). The Manager of The Market is Andrea. She is the best. We even found the Manager of Food & Beverage Services to tell him that. Because The Market was noisy, we told Andrea that we wanted to go somewhere quieter because of my wife's ear ache. Instead of being disappointed that we were not going to eat in the restaurant she manages, she calls the manager of all of the restaurants to see if he could get us into Fuego, which is our favorite restaurant (we did not have reservations there). The next thing we know, the Manager for restaurants shows up and personally escorts us to Fuego. After asking us to wait a few minutes at the bar, we are escorted through the restaurant and into a private room in the back, where a table for two has been set up with candles (knowing a private room would be quiet). Then, Saul Mendoza, the Manager of Fuego comes in and introduces himself and then brings in and introduces to us the Head Chef, Alexander Alvarado. Alexander asks us what we would like for dinner and tells us that he is going to make us something special that is not even on the menu! Oh my word....we had the most fabulous dinner of our lives!! Incredible food, fantastic wine and impeccable service! Why, because of people like Andrea! Thank you Andrea for making this happen!! And thank you to Saul Mendoza and Alexander Alvarado for a dining experience that we will always remember!!

We love Paradisus La Perla because of the staff and the attention they give to making sure their guests are happy!

Room Tip: Pay for Royal Service and ask for either Nash or Gabriel for your personal Butler. It will be worth...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Myltonj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 18, 2013
Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay with us.

One of our top priorities is to provide the highest quality service level beyond our guest expectations. It is a pleasure to read we accomplished that goal with you during your stay.

Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to create memorable experiences. We will surely congratulate Andrea, Saul and Alexander in your behalf.

Once again, thank you for your kind comments; we hope this is the beginning of uncountable vacations at Paradisus Playa del Carmen La Perla.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 16, 2013 via mobile

I have just come back from a week at la perla with my girlfriend and we cannot rate this hotel highly enough. We had an amazing time, the staff were extremely friendly and offered a great service. The food quality was fantastic, you are treated to fine dining every day in a number of restaurants offering a great range of food. We took the upgrade option which meant a v large suite which included a view over the pool and sea plus jacuzzi on the balcony which was well worth the additional money.

Stayed November 2013, traveled as a couple
Helpful?
Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 18, 2013
Dear Guest,

We would like to express our gratitude for staying at our Resort and provide us the privilege to serve you.

We are happy to learn you had beautiful and unforgettable memories during your stay in our property. Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations.

We appreciate your kind comments about our facilities, the service provided for our team and about the culinary experience we offer.

We hope to welcome you back in the future to make more travel memories.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2013

We just returned from a 6 day vacation at Paradisus La Perla. I have been to many all-inclusives before, but this had BY FAR the best service and food out of any I had been to. Every restaurant we ate at was absolutely delicious. The special restaurant, Passion, was definitely worth the extra charge and was a once in a lifetime experience.
I also cannot say enough positive things about the staff at this resort. Every employee greeted us with a smile (even when just passing through the resort) and would check to make sure we had everything we needed. Rui, our concierge, was so helpful and went out of his way to check up on us and make sure we were enjoying our stay. From the moment we arrived at La Perla we knew we would have a great experience, and this was largely due to the way Rui treated us. If you have the opportunity, ask for him as your concierge when you check in!

Upon check-in we were upgraded to a Master Suite. This was quite a treat! The room was really big. 5 people could easily sleep in this suite, and all could even bathe at the same time (double head shower, large spa tub, outside jacuzzi)! We used a credit to upgrade to a swim-up suite. This ended up being a GREAT decision. Every morning we would swim out of our room and over to the main pool area. I would definitely recommend asking for a sun-facing room. (There is one half of the resort that gets sun pretty much all day and the other half is basically shaded all day.)

Gabi club is a great place to hang out and have a few drinks at night after dinner. Nancy, one of the bartenders there, is very attentive and has some great drink recommendations! I wish I remembered more names of the staff members that made our trip so special!

The one negative to this resort (and the reason I gave it a 4/5) was because of the beach area. The beach was extremely narrow and when the tide came in the water came up under my chair. There was only one row of beach chairs because no others could fit on the beach. In order to fit the most amount of chairs on the beach they were all lined up next to each other, which provided basically no privacy or personal space. We went to the beach on our first day for 2 hours and then never returned. (I would like to mention that the waiters on the beach were attentive and great, despite the lack of space). Thankfully, we had a swim-up room and really enjoyed spending our time at the pool area. The grounds are immaculately kept and the pool has a great grill and swim-up area, so we did not feel as though we were missing out by not spending time on the beach.

Overall, this was one of the best all-inclusive vacations I have been on. It is quite obvious that management stresses that the guest needs to be put first. I know this resort is somewhat new, so I hope they are able to maintain the property and keep it up. We would love to return eventually (after we travel to some other places on our list) and hope that the resort continues to deliver!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 20, 2013
Dear Guest,

Thank you for taking some of your valuable time to post a review on Tripadvisor and for sharing your comments with us.

We are delighted to read that you had such an amazing time here at Paradisus Playa del Carmen La Perla. We want to ensure that once you walk through our lobby doors, you’re able to relax and enjoy every moment of your vacation.

It is a pleasure for us to read you enjoyed our facilities, your beautiful Swim up Room and the culinary experiences we offer in our several Restaurants, we feel very proud about the last mention because our gastronomy is one of our most important attributes and we are happy to learn you enjoyed that part.

We would like to thank you for your kind compliments toward our staff; it is thanks to our excellent team that we are able to accomplish our goal, the total satisfaction of our guests. We will surely congratulate each one of them on your behalf.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
Reviewed November 15, 2013

Loved the hotel, rooms were big and spacious. Not all rooms have a jacuzzi on the terrace or balcony. If I were to go again I would definitely get royal service and a swim up room.
A la carte dinners were absolutely amazing. Lunch and Breakfast foods were just average.
Hotel is not in a great area of Playa Del Carmen so did not feel comfortable leaving resort.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 18, 2013
Dear Guest,

We would like to extend you our gratitude for selecting us to celebrate your honeymoon, and for sharing the impressions of your recent stay.

We are glad to read you enjoyed our facilities, your spacious room and the culinary experience we offer, which is one of our most important attributes.

It will be always a pleasure to welcome you back and repeat this memorable experience.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Del Carmen
1 review
Reviewed November 15, 2013

We had challenges getting our room cleaned in a timely manner. Had to ask maids to make up our room.
The best part of the Paradisus experience breakfast waiter in the Hadar restaurant named Rafael Velasco. He made the day!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Frederick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 18, 2013
Dear Guest,

We would like to thank you for taking the time to share this review with us.

We really appreciate your compliments towards Rafael Velasco, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations.

Thank you for letting us knows your particular observations about the housekeeping service. You may feel assured that we took a good note of your particular observations.

Will be an honor to host you again, and take care of you in your next vacation and exceed your expectations.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PHILADELPHIA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2013

My husband and I went to La Perla from 11/07/2013 to 11/14/2013. I cannot say enough GREAT things about this resort. The staff is AMAZING, from the Bartenders, the Maid Service, The Butler Service, (Nash Torres is Awesome). The only suggestion I would make is to have different music in the Royal Service area. We loved staying there but we would go to the other pool bar for the music.
We will be going back to this resort.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALANA816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus by Melia Playa del Carmen La Perla, responded to this review, November 18, 2013
Dear Guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Perla.

It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience.

We are glad to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest. Reading your comment, particularly when mentioning the service of Nash, is a wonderful testimony of how passionate the staff is in providing the best personalized and warm service the hotel is well known for.

We will be waiting for you on your next vacation to repeat this amazing experience.

Pablo Cogolludo
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus by Melia Playa del Carmen La Perla

Property: Paradisus by Melia Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus by Melia Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus By Melia Playa Del Carmen La Perla Riviera Maya, Mexico

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