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“2nd time there!”

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Paradisus Playa del Carmen La Perla
Ranked #21 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 23, 2013

This was our second trip to Paradisus La Perla. The staff is friendly and energetic. We enjoyed our morning breakfasts with Ivan as our waiter. He remembered how we liked our coffee. Jose attended to our needs on the beach. He went out of his way to go to the pool to get us some nachos from there! Cinthia helped us with several needs and requests at the welcome desk. We think she checked us in last year too!

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Melia Hotels International
Thank Robert Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

On behalf of all the staff at Paradisus Playa del Carmen La Perla, we want to take this opportunity to thank for believing and trusting on us.

It is a pleasure for us to read this is your second time in our Resort, we are glad to read you enjoyed one more time our facilities.

Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations. We will surely congratulate Ivan, Jose and Cinthia in your behalf.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen La Perla.

Alan Becerril
Quality Manager

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5,400 - 5,406 of 9,184 reviews

Reviewed October 22, 2013

Just got back from an amazing vacation. Traveled by myself. You would never know that this is an all inclusive resort! The service is excellent and the food and drink beyond 5 star! I had a luxury junior suite swimout room. Loved it! They did offer to upgrade me to Royal Service, but I really wanted the swim out. Truthfully, the service is so great, I am not sure you need Royal Service. JAIME one of the concierge's was so nice and helpful. He even came to the pool one day when I asked someone to get him and then made my dinner reservation! ELIZABETH the pool concierge at La Esmeralda is amazing. Friendly, helpful and seems to know and remember everyone! Staff in Hadar remembered my AM drink preferences. Wish I could remember the name of the bar tender at the tequila bar. He was so nice to chat with and taught me all about tequila. I loved this place and would totally go back! If you do go, find my friend Jaime and tell him Nancy said to look for him!

Room Tip: You can get your mini bar "customized" just by asking the guy when he stops by your room...
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  • Stayed: October 2013, traveled solo
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Thank seetheworldsolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

Thank you very much for choosing Paradisus Playa del Carmen La Perla as a host for your past holidays.

It is a pleasure for us to read you had an amazing experience in our Resort, also we are glad to know we exceeded your expectations and that we were able to create such a unique holiday experience. Our priority is the total satisfaction of our guests, thank you for letting us accomplish this goal with you during your stay.

We are happy to learn you enjoyed our facilities in both sides La Perla and La Esmeralda, we appreciate you for compliments about the service, as our team is the most important resource in our commitment to turning moments in memorable moment for our guests.

We look forward for your next holiday in Paradise.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

Just got back from a 5 day trip and don't have one complaint. We had a small suite and the room was amazing and spacious and had a great view that looked directly onto the pool wioth the ocean in the background. The beds are also some of the most comfrotable that I have ever experienced at a hotel. The service was also great for an all inclusive resort. As soon as we stepped onto the beach Jose came to take our drink orders and continued to check on us throughout the day. We also had Carlos (who is extremely friendly) another day who was even better and brought over drinks and buckets of bottled water without even asking.

Maria Paz and Juan Carlos at guest services was extremely nice and helpful. We would stop by just about every day to make reservations for restaurants and the spa and never had any problems. I also lost a pair of sandals at the pool one day and the next morning I went to see Maria and she pulled up a whole list of items that were found and they even had pictures of them so they were easily identifiable. Hotel security then brought them right over to me.

We tried just about all the retauratns: Mole (mexican), Fuego (latin), Market (brazilian steak house), Vento (mediterranean) and went to the breakfast buffet every morning. No complaints and all food was delicious. My friend is a vergetarian and all of the places always had yummy options for her - especially vento.

We opted out of the royal service and I honestly don't know if it would have been worth it since we always had great service anyways.

Overall, this place was very well worth the $$, clean, and was a great relaxing trip. If you are also looking to have some fun, the pool always has some good entertainment around 3pm (especially on Saturday's)!

Room Tip: rooms by the pool might be a littler louder during the day but not bad at night. The royal service...
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  • Stayed: October 2013, traveled with friends
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2  Thank Caroline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

Thank you for taking some of your valuable time to post a review on Tripadvisor and for sharing your comments with us.

One of our top priorities is to provide the highest quality service; it is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience.

We are glad to read that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest, also we appreciate your kind comments about our facilities, your comfortable room, our daily activities and the culinary experience we offer, but most of all we thank you for complimenting the service, as our team is the most important resource in our commitment to turning moments into memories for our guests.

We hope to welcome you back in the future to make more travel memories.

Alan Becerril
Quality Manager

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Reviewed October 22, 2013

The hotel is spectacular, the rooms are super comfortable, the pool is great, the ocean is very calm and beautiful, and the food and service was awesome. Omar, Santos, and Marcelino offered first class service at The Market restaurant. Gilberto received us great when we arrived. Luis, at the Emeralda pool, was excellent with our entire party. Thanks to everyone for a great experience.

Stayed: October 2013, traveled with friends
Thank ElChingonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

We would like to thank you for taking the time to share this review with us.

Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be. We are delighted to read that you spent an awesome time in our property.

It is a pleasure to read you enjoyed our facilities, your room, the beach area and the dining options we offer. Also we would like to thank you for your kind compliments toward our staff. It is thanks to our excellent team that we are able to accomplish our goal, the total satisfaction of our guests we will gladly pass on your compliments to each one of them.

We look forward to pampering you once again in the near future.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

Excellent all inclusive hotel in Playa del Carmen. Its a large hotel, as most properties in this area, but it still has a pretty exclusive feeling. There are numerous (7 or so) restaurants that you can choose from, most of which are à la carte restaurants, which could even be pretty successful if located in London, Paris or Frankfurt as the service, interior design and quality of the food is top quality. As everything was really great, please consider 3 points:
1.) You will need to take along earplugs if you stay in rooms close to the bar (including the ocean front junior suites) as you will hear the music from the evening entertainment until late in the night. This was not so great but as everything else was fine (and we got a free upgrade from a standard room to a junior suite) we accepted it ;-)
2.) The beach is nice but not what we expected it to be like. The beach in Tulum is much nicer (by far) and we will probably look for a hotel in Tulum next time round (but just because of the beach; everything else is perfect in this hotel)
3.) They make a big fuzz around dinner reservations and only on one occasion (even when we pre-booked a specific hotel restaurant for dinner) we got the desired time for dinner. For example, you would ask for a table for 2 in restaurant xyz at 8 pm and they would tell you that there is only a table available at 7.30 pm or 8.45 pm or something like that. Irrespective of the time you then actually go to the restaurant (be it at the time of your reservation or earlier/later), they will make you wait at the bar for 5-15 minutes. As everything is all inclusive anyway, this doesn't matter... but if you're hungry that's still annoying. The strangest thing is: most tables are only used once per evening. So the only purpose of the reservation times is that service and kitchen staff don't get overwhelmed when everybody comes for dinner at the same time. To cut it short: we ended up reserving dinner for a random time which was available and then still went to dinner when we wanted. So please, dear restaurant managers, stop making a fuzz about dinner times and accept that you should accommodate your guests' wishes!

Room Tip: If you can afford it, get a room with a view. Rooms near to the evening entertainment area are noisy...
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  • Stayed: February 2013, traveled as a couple
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Thank senator_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Perla.

We want you to know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve it; as we are always in the pursuit of exceeding your expectations and provide you the reasons to come back.

We are glad to read you enjoyed our modern facilities, the interior design and the several dining options we offer in our different restaurants which are one of our most important attributes.

Again, thank you for your kind comments and we hope this is the beginning of uncountable vacations at Paradisus La Perla Playa del Carmen.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

This is our second time at a Paradisus. Our first trip was for our honeymoon three years ago in Costa Rica - and it was spectacular. We thought we would try a Paradisus again for our anniversary. We were not disappointed!!

We stayed for one week - Royal Service - and did not have a want the whole week. The resort is stunning and it is obvious that there has been much thought in every little detail. The room was spacious, incredibly clean, and the beds were very comfortable! The room was a bit warm when we arrived, and the air conditioning was not strong in the room - but we asked for a fan, and they quickly brought one to assist with the situation. The room cooled down significantly after a couple days - and we were always comfortable.

The staff were a huge highlight of our trip. We were a bit uncomfortable with the phone for the butler - and opted to not take it. We had no problem getting assistance with anything we needed. Our butler - Gabriel (he was so great!) made sure we had reservations for the week at a variety of restaurants. If we wanted to change the time, there was always someone in the royal service lounge more than willing to help. Gabriel, always found us each day to check in on us at the Beach, or Pool to make sure we were ok - he was incredibly friendly and helpful - always willing to do whatever we wanted or needed.

Carmen - was one of the staff at the beach. She always went over and above to make sure we had lots of water (in fact even brought us a bucket with ice and water bottles most days!), she always greeted us with the biggest smile and just made our time at the beach incredibly carefree!

Brandon wasn't our butler, but was always around, and checked in on us throughout the week. He was incredibly kind and helpful, always willing to help with umbrella's, or reservations, or drives here or there. He was friendly and knowledgeable, and always ready to go the extra mile to make your stay even better.

My husband had a small mishap with a sea urchin while swimming in the ocean. Brandon was quick to get medical assistance, and multiple staff checked in on us even the next day to make sure he was ok. Just very sweet, genuine people - that make your stay great.

I have no complaints about the food. I'm a vegetarian and my husband is not. Every restaurant we went to had a vegetarian option that was always delicious - and even at the Brazilian BBQ (the last place for a vegetarian!) the staff and manager checked in on me multiple times to make sure I had enough food, and even offered to make me something outside of what was offered on the menu.

My husband and I came home from this vacation - recharged and well rested. Everything about this resort encourages relaxation - but also provides lots of options if you want something more.

A big thank-you to the Royal Service Staff - who really want to make your stay enjoyable. And there are so many others - Jeremiah the pool bartender! Arturo - the staff at the pool!

We will be back to Mexico - and would stay at this resort again - no question!

Room Tip: We had a room on the city/partial ocean view side of the royal service. It was very quiet. We had he...
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  • Stayed: October 2013, traveled as a couple
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Thank sada27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you.

Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations.

We are pleased to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest, also we are glad to read you enjoyed our facilities the pool area and the culinary experience we offer.

As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

Will be an honor to host you again, and take care of you in your next vacation.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

I would like to start with many thanks to Nicki the Kuoni rep for all of her help with the minor issues we had at the first part of how holiday, thanks to Julia, Alma, and Nash the butler at the Paradisus la Perla Royal Service. We went in October 2013 and the weather was fantastic, this is the third time to the Paradisus chain and sent emails before going for a upgrade but no upgrade was giving as it was my 50th Birthday and my Anniversary and friends honeymoon from the wedding last year at the Paradisus in Cuba.They have 14 restaurants and all servers are very nice and friendly and the food is absolutely excellent in all restaurants apart from the grill as it was not open the 2 weeks of being on my holiday. They had cleaners, painters, keeping it very clean and tidy every day, they need a bar in royal service the room was nice and I would go back but not royal service because its not much different to Adults only.

Room Tip: I think all rooms are great
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  • Stayed: October 2013, traveled as a couple
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Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 24, 2013

Dear Guest,

Thank you very much for you brief review from your stay at Paradisus Playa del Carmen La Perla.

Our guest’s comments are very important for us, because thanks to your notes we can learn about your experiences and improve our service, you may feel assured that we took good notes from your particular observations, in order to provide all of you unforgettable experiences.

Also, we are glad to read you enjoyed our facilities and the dining options we offer in the different restaurants.

We will be an honor to host you again in the future, and exceed your expectations.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range: $318 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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