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Paradisus Playa del Carmen La Perla
Ranked #21 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 16, 2013

My husband and I stayed here for a week in December 2012 and we also chose this resort to renew our vows at. Our vacation was amazing, the resort is fairly new and there are many restaurants to chose from and plenty of spaces to suntan and relax around the pool. Being able to have lunch by the pool was convenient. Service was excellent, food was delicious, our favourite A La Carte was Fuego, we ordered every appetizer on the menu and could not chose a favourite, as they were all delicious and presented so creatively. The breakfast buffet is for adults only. However the evening buffet is for everyone, as the resort is side-by-side with La Esmerelda (family resort section). So if you are looking for a quiet dinner, just ask the restaurant you are booking at, as there are specific times and limitations on when the family guests can attend. The evening entertainment was great. Sitting in the Gabi lounge and finding many different areas of comfort to lounge in was not difficult to find.

  • Stayed: December 2012, traveled as a couple
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1  Thank travellingfamily222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 18, 2013

Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate an especial occasion, and for sharing the impressions of your recent stay with us.

We greatly appreciate all of your kind words, we are thrilled to know that you had such an amazing time here at Paradisus Playa del Carmen La Perla, it is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience.

It is a pleasure for us to read you enjoyed our facilities, the service and the culinary experience we offer in our different restaurants.

Thank you again for your kind comments, and we hope to welcome you back in the future to make more travel memories.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,485 - 5,491 of 9,303 reviews

Reviewed October 14, 2013

Went here for my brothers wedding stayed at perla side of the resort. Awesome rooms and friendly service. 2 guys I remember from the resort Gabriel and Arturo these guys made my family's trip even better always there for us! Had an awesome time!

  • Stayed: October 2013
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1  Thank 604vancty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you very much for you brief review from your stay at Paradisus Playa del Carmen La Perla.

Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be. We greatly appreciate all of your kind words and are thrilled to know that you had such an awesome time in our resort.

We look forward to pampering you once again in the near future.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

We stayed at La Perla last weekend in August 2013 and really enjoyed our swim up room. The food was very good and the pool attendant was amazing and he always made sure we were taken care of. The beach is nice but too rocky to swim in the ocean without getting hurt. BUT the staff made a HUGE mistake by putting our luggage on other guests airport shuttle, resulting in us losing our transportation to the airport that we paid for before arriving to La Perla and the frustrations of standing around for an hour and half watching the staff stress of the where abouts of our luggage. Turns out the bell man put our luggage on a shuttle that we were not on. They argued with us about paying for a ride for us to the airport since our shuttle left us due to time schedule and could not wait for them to find our luggage. They did find our luggage after an hour and half. We went out here to see if this where we wanted to get married in 2014 and this might be the reason we dont choose this resort. Dont leave your luggage with the bell man in the front, they can not be trusted.

  • Stayed: August 2013, traveled as a couple
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Thank Futurebride16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking the time to share this review with us.

We want you to know that the observations we receive from our guests are always taken very seriously, you can be sure that your comments are already in the hands of our heads department, as we are always in the pursuit of exceeding your expectations and provide you the reasons to come back.

On the other hand, we are glad to read you enjoyed your swim up room and the dining options we offer.

Guest feedback is imperative for our improvement as a hotel, so we certainly appreciate yours. We sincerely value your review and do hope to have the opportunity to serve you again.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

We went at Paradisus La perla for our honeymoon in october and our week was simply amazing. The room was great. The food was incredible and we couldn't have a better service. Each restaurant offered, not only amazing food, but also a unique experience. Thanks to Franklin Aguilar, Ricardo Munoz, Evelio, Sara and Ignacio at restaurant Naos for they're everyday service at the buffet. You guys all contributed to great week we had.

JP and MC

  • Stayed: October 2013, traveled as a couple
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1  Thank jplaurin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 16, 2013

Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate your honeymoon, and for sharing the impressions of your recent stay with us.

Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations. It is an honor for us to read you enjoyed the culinary experience we offer in every restaurant, which is one of our most important attributes.

As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

Thank you again and, we will be waiting for you on your next stay.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Paradisus PDC is a new, stylish and modern resort. Everything there was excellent (unlike other experiences at different Paradisus and Melia all-inclusive resorts). The level of service was amazing and staff members were all very competent and went out of their way daily on numerous occasions to make our stay the most enjoyable one. Viviana made us feel comfortable and welcome instantly upon arrival, by giving us an orientation tour and booking all our restaurants. Subsequently during our stay, Viviana as well as Tanya were always pro active in assisting us and it was always a pleasure interacting with them. The food was also amazing and the resort has so many restaurants that we could not try them all in 7 days. Our favorite was Fuego (went there twice). I'd like to thank Antonio and his team (Sara, Lizbet) for taking such great care of us at Hadar and Market (during lunch). Overall I would definitely go back to this resort in a heartbeat.


Tips:
* AFAIK, the resort actually provides the best USD-MXN exchange rates.
* If you go to the nearby 5th Ave. to shop (apparently the busiest street in Mexico), it is always cheaper and easier to bargain when paying cash and in Mexican pesos.
* Avoid using the resort souvenir store as it is overpriced and does not accept Mexican pesos (only USD's).
* There is some complimentary sunblock, provided where you can pickup your pool/beach towels. Do not use it! It does not offer any sun protection at all! We got sun burnt after 2 hours of using it.

Room Tip: * Rooms facing the pool are quieter than those facing the restaurants/bars/clubs. * The best ocean...
See more room tips
  • Stayed: September 2013, traveled as a couple
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5  Thank tri168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 14, 2013

Dear Guest,

Thank you for having chosen Paradisus Playa del Carmen La Perla as your holiday destination and for taking the time to share this review with us.

It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. We are glad to read you enjoyed our modern facilities and the culinary experience we offer in every restaurant. Also, we appreciate your kind comments about the service provided for our team, because it is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests we will gladly pass on your compliments to each one of them.

Thank you for the suggestions for our future guests, and we hope this is the beginning of uncountable vacations at Paradisus Playa del Carmen La Perla.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

We came here for a week for our honeymoon. We booked a Jr. Swim Up suite and oh my what a room. Amazing service by each and every single staff member. Cristina with Club Melia, Carlos at Gabi Club, Guiermo at Hadar for Breakfast, and the bartender at the swim up pool working the lower level bar everyday...was awesome. Thank you Paradisus for making our honeymoon the most memorable experience of our lives. All your little surprises and touches to celebrate why we were their will be treasured forever. Can't wait to come back!

  • Stayed: August 2013, traveled as a couple
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Thank decbaby83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 13, 2013

Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate your honeymoon, and for sharing the impressions of your recent stay with us.

Our devotedness is to provide the highest quality service level beyond our guest expectations and to show you how to embrace the experience of the Pure Freedom to Just Be; it is a real pleasure to learn we were able to create a memorable experience during your stay.

On behalf of all the staff at Paradisus Playa del Carmen La Perla, we want to take this opportunity to thank for believing and trusting on us, we hope to welcome you back in the future to make more travel memories.

Alan Becerril
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

We chose this hotel because it was highly recommended by some friends who were married here in October 2012. It did NOT disappoint! The resort is beautiful, the service is excellent, the food is delicious, and the staff is extremely friendly and helpful! We decided to upgrade to the Royal Service and did not regret it. This resort offers plenty of daytime and evening events, so you do not have to leave the resort if you don't want to. We took a taxi to 5th avenue one of the days and did an excursion another day. We spent the rest of the time at the resort & had a blast! The ONLY thing I would change would be the beach. It's kind of narrow and not as big as we expected, but definitely not a deal breaker. Plus the beach service was excellent. All in all, a fabulous honeymoon & would definitely go back again!

  • Stayed: October 2013, traveled as a couple
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1  Thank rkopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded October 11, 2013

Dear Guest,

Thank you for sharing your wonderful feedback with us here on TripAdvisor

On behalf of all the staff at Paradisus Playa del Carmen La Perla, we want to take this opportunity to thank for believing and trusting on us. We are overjoyed knowing that you fully enjoyed our beautiful resort and we are pleased to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest.

We hope this is the first of many more times we will have the pleasure to host you at the Riviera Maya.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
Price Range: $319 - $1,127 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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