We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Ideal vacation”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Paradisus Playa del Carmen La Perla
Ranked #19 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Ideal vacation”
5 of 5 bubbles Reviewed May 19, 2013 via mobile

This resort is top notch. Fabulous restaurants all around. Butler service def worth it.
Beach is great! The waiters especially Luis Marcelo on the beach worked his tail off to keep everyone happy and served all day long.
Monica and Celina our 2 main butlers were great! We lived Nayeli(?) over at Lapalapa, as we left our drink choices to her and the bar gentleman or bar woman's devices and were pleasantly surprised every time!
Passion restaurant is great, and it was included as we stayed 7 nights. I wouldn't pay for it though given that the other restaurants are very good!
We can't wait to go back!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mareijke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 21, 2013
Dear Guest,

Thank you for share your experience in our Paradisus La Perla with our futures guests.

It is an honor for us to learn that you had an ideal vacation in our resort, and to read that you enjoyed our different restaurants, the Royal Service benefits and the warm service provided from our staff.

Luis, Marcelo, Monica, Celina and Nayelli, will know about your mention, thank you very much for recognize their work, all our staff works very hard to please all of our guests and provided them an excellent service.

Will be an honor to host you again and make you repeat the Paradisus Experience.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

7,995 reviews from our community

Traveler rating
    6,066
    1,301
    383
    139
    106
See reviews for
881
5,184
96
342
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,814)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Northborough, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

Just returned from the Paradisus La Perla today after a 7-day vacation with my boyfriend. We stayed in an Ocean View Royal Service Jr. Suite and were very happy. From the top...

Check in was easy - we were picked up in a golf cart from La Perla lobby and brought to RS, where we were given champagne and a quick, polite, and thorough check-in. We were in room 1387 and we were VERY happy with it: it overlooked the regular pool but was far enough away to be quiet, and with plenty of actual ocean view (not the little sliver of water you sometimes get!). The rooms are modern, clean, spacious, and really spectacular compared to the competition.

The RS pool area is phenomenal and where we spent the vast majority of our time. Jose (Guadelupe) is really superb and gave us amazing service for 7 days straight, remembering what I like to drink and often having it ready before I even asked! Just awesome. Jared, Cristobal, and Arturo are all great at the Pool Area also. You can order lunch pool-side or stop into La Palapa.. which brings me to food.

Food here was truly a highlight of the experience. Passion is NOT overrated, and because we stayed 7 nights in RS we got an included dinner in Passion, which is not otherwise the case. It was seriously to write home about, SO good. The other restaurants were all excellent as well -- Bana, both regular and hibachi, Hadar for breakfast, Market (only for lunch, though - we did not enjoy dinner there), Fuego, and La Palapa were all winners. La Palapa was great for EVERY meal (and had some AMAZING staff: Roxana, Renau). Avoid the buffet, it is such a disappointment especially after eating at these fantastic restaurants. Bars were all pretty good, too. We enjoyed Gabi Club the most at night, and they have a hookah you can rent for $28. Top shelf liquor available if you request it.

Service was overall exceptional, but here is one of the places I thought they could have used a bit of improvement. While I *highly* recommend going for Royal Service, it is only because of the pool, pool bar, and La Palapa access. Our butler, while very sweet, offered no better or different service than anyone working in RS. She made dinner reservations for us and a spa reservation for us, and that was it. We requested that our hottub be filled and given the "rose petal treatment", and not only did she give us a hard time about it, asking if we had already used up our one-time tub filling (we didn't), then she didn't even do it! Later, we found a card tucked aside on our dresser that said our butler had CHANGED to someone else, who we NEVER saw! It was a bit ridiculous. It didn't taint the vacation by any means, but the butler service portion of the trip is very much over-sold. Don't even bother with the cellphone, you can never reach anyone there. You can, however, just pick up the room phone and get anything you need.

On the flip side, the woman who did the turn-down service for us EVERY night (Rubi) was awesome and the housekeeping here is impeccable.

My boyfriend also commented that the whole resort lacks the "beachy" feel because of the mangroves that separate the beach from the grounds. It is VERY tropical, and I didn't think this was an issue, but he thought it would have been better with more ocean views. We did go down the beach and it was fine -- it IS narrow, but there are lots of chairs and cabanas, and the waiters bring lunch and drinks down there. We are just pool folks so that was where we set up camp for the week.

Final thoughts: everything here is top-notch. The place is spotless, the service is fantastic, the staff are professional. DO Royal Service if you can, it's worth it despite the butler service let downs. DO bring lots of 1's and 5's for tips -- the employees work their tails off and deserve it! Get an outdoor deep tissue massage in their amazing YHI Spa -- it is worth every penny. We LOVED it here and while we typically do not go to the same place twice, we are seriously thinking about coming back!

Room Tip: Third floor has a solid balcony railing, where the second and first floors have clear glass balcony...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ehandly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 21, 2013
Dear Guest,

Thank you very much for taking the time to write your review on Trip Advisor.

We are very glad to read that you had a fantastic holiday in our Paradisus La Perla; also we are very happy to know that you enjoyed the benefits of our exclusive area Royal Service, that you enjoyed our dining options, the room, the pool area, the YHI Spa and the service provide from most of our staff. We would like to thank you for mention the work of Jose, Jared, Cristobal, Arturo, Roxana, Renau and Rubí, they will be very more than happy to know that their service left a very good impression on you.

We are very grateful for your observations, our guest’s opinions are very important for us, because thank to that we can improve our service, the Royal Service manager know about your notes and we assure you that she will be working in that in order to provide the service that you deserve.

We hope to have the opportunity to host you again in the near future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

A great place to spend a week in the sun. The rooms are spacious, with much closet and drawer space. We had a Junior Suite on the third floor of the F Villa, which is towards the back of the resort, closer to the ocean. The king size bed was very comfy for a hotel. The swim up rooms looked nice and they had small jacuzzi's with them, but not sure that it would be for me as the pools all closed at 7:00 pm each night. There are many Cabana's for use, so no need to grab towles and save one they were avalable when you wanted one. A quick walk down a boardwalk and your at the beach, again lots of chairs and umbrella's to be used. They have good bar service so no need to get up from the chair unless you took a quick dip in the water.

Many restaurants were plentiful, but make sure to make reservations for them all. Suggest you do this the first day to make sure you get the times that you want. LaPapla was our favorite of them all.

The poolside cafe was best bet for us at lunch, quick and easy.

The property is well kept and clean. No issues with employees as they were all very helpful.

I needed some emergency assistance for an injured toe and was given exceptional attention by the staff. They do have a Doctor on staff but made the choice to not go as the Life Guards did a good job for what i needed at the time.

Take the time for the spa, yes it is one item you will pay for but well worth it. I had a the 120 RICE Treatment which includes a massage. Alejandro was the best, not a classic FLUFF and BUFF that you can get with a spa. He took great care of me and my sunburn. The rooms are quiet and they have a seperate pool, sauna and jaczzi included with the services purchased.

Highrecommendation for this all inclusive resort

Room Tip: Ask for the back section of the property as you will have a view of the ocean or a poolside view. Th...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Redskin80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 21, 2013
Dear Guest,

We would like to thank you for choosing our Paradisus La Perla for your past vacations.

We are happy to read that you received a treatment like a queen, as you deserve. It is an honor to read that you enjoyed our facilities, the different dining options that we offer, the pool area, our YHI Spa, the room, and the helpful service of our team.

We are very committed with all our guests, in order to provide an excellent service in every moment, your safety it is the most important for us, which is the reason that we have a doctor in the property for all types of emergencies.

Thank you very much for your recommendation, we truly hope to host you again, if you decide to come back to Playa del Carmen.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 18, 2013

Carole and Geoff Riches (May 6th - 16th 2013)
My wife and I have vacationed in Mexico many times. This was by far the best. The room was very nice and was cleaned properly each day. The Food and service at each one of the restaurants was exemplary.
Upon checking in we were greeted by our Concierge person, Yazmin, who turned out to be a "gem". The standard of the food throughout, in our view noticeably higher not just in quality but also in variety of choice. The waiters were efficient and polite. We had our lunches at "The Grill" most days where the cuisine and service was superb.
At the beach, prompt and polite service was also faultless.
The entertainment was the best we have experienced although the theater was really too small for the number of patrons.
On previous occasions we had stayed at The Riu Palace in Player...The Perla was better in all aspects AND "The Royal Hideaway" .....The Perla won 'hands down'!!!
We shall return to the Perla.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pnatoseven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 21, 2013
Dear Mrs. and Mr. Riches

We would like to thank you for choosing our Paradisus La Perla for your past holidays.

We are very glad to read that you had by far the best experience in Mexico, it is a pleasure to read that you enjoyed the dining options that we have in the property, the room, the entertainment and the service provided for our team. Yazmin will know about your recognition, than you very much for mention her.

All our staff is very committed to provide a quality service and to transform the vacations of our guests in memorable moments, it is an honor to know that we accomplish that goal with you during your stay with us.

We truly hope host you again, in your next visit.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 18, 2013

What a great stay the staff is outstanding. A friend left his IPad and Sun Glasses in Blue agave on May 16 and the bar attendant "Bolan" locked them up and made sure he got them back. I would come back again and again. The food is also outstanding We worked but also made time to have some fun
.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1234rh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 21, 2013
Dear Guest,

We appreciate your review on Trip Advisor, thank you for share your experience in our Paradisus La Perla.

We are very pleased to read that you had a good time in our resort. It is very heartwarming for us your recognition about our staff, especially of Bolan. For us it is very important the honesty of our team, it is an essential value for us, all our employees know the security procedure in case of find any item. Thank you very much for mention it.

Also we are very happy to read, that even you were here for work, you were able to enjoy our facilities.

We truly hope to host you again with you family and pamper you as you deserve.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 18, 2013 via mobile

Great food, several restaurants, bars and pools. The Best service in Playa del Carmen.

You should pay for the Royal Service because it makes the difference for few more dollars. It offers you a butler service, private restaurant, pool, spots in the beach and pools, better room service, private gym and mini SPA.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MauricioDiaz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 21, 2013
Dear Guest,

Thank you for your review on Trip Advisor.

We are happy to read that you had a great experience in our resort, it is a pleasure read that you enjoyed the different restaurants that we have in the property, the pool area, the service provided for our staff, the benefits of our exclusive area Royal Service and our YHI Spa. All the details that you mention are attributes of our Paradisus Brand; it is an honor for us that you notice all of them.

Will be a pleasure to host you again, in the future to pamper you and make you repeat the Paradisus Experience.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

Overall the hotel is great. Very clean, incredible service. The restaurant Fuego is very good but best part is the restaurant Bana with chef Jonathan Gonzalez and sushi chef German. Fresh ingredients, great flavors and even better service!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mtdevelasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 22, 2013
Dear Guest,

We appreciate the time that you took to write about your recent experience, in our Paradisus La Perla.

It is an honor for us read, that you enjoyed the service in our restaurants, also we are very happy to learn that you had the opportunity to enjoy our culinary experience. The chef Jonathan and The Chef German will know about your recognition, thank you very much for mention them.

Our Food and Beverage Department is very committed to provide a quality and impeccable service, always looking for the total satisfaction of our guests.

Will be an honor for us host you again, in the near future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.9 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 213 in Playa del Carmen
4.5 of 5 bubbles 6,611 reviews
2.6 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#29 of 213 in Playa del Carmen
4.5 of 5 bubbles 3,885 reviews
4.8 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#46 of 213 in Playa del Carmen
4.5 of 5 bubbles 1,327 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
4.5 of 5 bubbles 4,281 reviews
5.1 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#35 of 213 in Playa del Carmen
4.5 of 5 bubbles 9,086 reviews
23.5 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
4.5 of 5 bubbles 2,180 reviews
Show Prices
Show Prices
Show Prices

Been to Paradisus Playa del Carmen La Perla? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Playa del Carmen La Perla

Property: Paradisus Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, Expedia, Despegar.com, Orbitz, Travelocity, Hotwire, Hotels.com, TripOnline SA, getaroom.com and Evoline ltd so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing