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Paradisus Playa del Carmen La Perla
Ranked #20 of 217 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Reviewed April 18, 2013

this hotel was the perfect fit i loved everything was great as soon we got there check in was easy the room was huge i really love my stay always love going to mexico we will be back in paradisus.

the beach is stunning the grounds are in great condition i will recomend this resort in a heart beat.

  • Stayed: January 2013, traveled with family
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Thank Greypam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 19, 2013

Dear Guest,

Thank you for your recommendation, we feel very honored.

We are very pleased to read that since the beginning you enjoyed the Paradisus Experience, also it is very heartwarming to learn that you enjoyed your room and our facilities. We are glad to read that you had a fun time, our guest´s satisfaction is the most important mission, we are honored to know that we accomplish our goal with you.

Will be an honor make you repeat this fantastic experience with us.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,999 - 6,005 of 9,613 reviews

Reviewed April 17, 2013

I don't usually write reviews for things, but this place deserves for me to take the time to do it. In fact, I chose Paradisus because of the great reviews it got here.
To start, Royal Service is the way to go if you can afford it. We had a beautiful Oceanview Suite and the most awesome butler, Ines. She was available for everything we might need. She made our dinner reservations for us and surprised us by romantically setting up the Jacuzzi. Every member of staff that we encountered was very courteous and helpful.
I'm always hesitant to choose all-inclusive resorts because of the poor quality of food and liquor selection, but that is not the case here. The food was amazing... the best being in the Japanese restaurant, Bana. The booze ranged from call brands all the way up to top shelf. My only complaint is that there was no bourbon whiskey selection. I am a Makers Mark man and all they offer is Jim Beam. But I got over this quickly.
Ok, I have one other complaint. Too often I encountered children on the adults only side. This got annoying when they would be running around screaming. I think that it can be policed a little better by the staff. And that's it, I only had 2 complaints.
This place is amazing. We are definitely coming back before the end of the year.

Room Tip: Oceanview suites just mean that you are on the top, 4th, floor. So, you might only get a partial vi...
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  • Stayed: April 2013, traveled as a couple
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1  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 19, 2013

Dear Guest,

First we would like to thank you for taking your time to write your review. We appreciated it.

We feel very honor to read that you had a Great Honeymoon experience; it is pleasure for us to be part of such a special moment.

We are glad to read that you enjoyed your beautiful Ocean view Suite, that you enjoyed our culinary experience and the service provided for our staff and specially for Ines, she will be very happy to know that she helped you to have an amazing stay with us.

We will be waiting for you and please do not hesitate in contact us in case that you need further assistance.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

I reviewed Paradisus La perla last year, after staying 10 days for my 12th wedding anniversary. I gave it a great rating despite some of the issues we experienced because I believe in being fair and acknowledging the good points of the resort. After writing my review and emailing the manager personally, we were promised better next time should we decide to go back, even offering us an upgrade to Royal Service. After careful thought, my husband and I thought we should break up the trip this year by doing 2 different resorts. So we gave Paradisus another shot. After-all, Paradisus had just opened 3 months prior to our visit last year, so we thought it would be better the 2nd time around. We stayed April 7th-11th. A few things I wanted to mention about it the second time around are:

Grounds: still beautiful and well maintained. Marble floors, dark wood furniture, comfy bed.

Food: The food here is hard to match. It is definitely 41/2-5 star quality. We stayed at Secrets Maroma afterwards and that's a 5 star hotel as well. I will admit that Paradisus has this going for them. The fish, meats, etc always fresh and top quality. Don't overlook the Hibachi table. The food is also top notch, not your typical Teppanyaki , rubbery meats. They use the best, Filet Mignon, Large shrimp, tuna. etc. Plus the show is entertaining.

Service: The service here is a bit distant or off in my opinion. No one really goes out of there way. It's not terrible, but I think this changed from last year. The hotel was fuller this year from last, but I think they are not prepared for it. The restaurant service was long and drawn out, except for the wonderful manager at Fuego who personally took care of us. You couldn't tell he was the manager. He just had this genuine, humble disposition and wanted to help and make sure everyone was tended to. Great service at Fuego.


Drinks: Top shelf liquors, decent. My only complaint about the drinks from last trip to this one was that they changed their cups to plastic, disposable cups. It felt cheap and cheesy. I get that glass breaks and people can get hurt but there are nicer plastic washable drink cups that you can replace glass with. It just seemed a bit cheap in my opinion.

Royal Service: We had a butler named Luis. Very nice guy. Honestly, the poor guy had nothing to do. We are very low key and don't require much. The service at the Royal Service pool area was great. Arturo, the pool waiter was such a sweetheart. He always made sure we were okay, and had a lounge chair and drinks. He took care of everyone, actually. Juan, the RS bartender was awesome as well. He made the BEST pina Coladas I have tasted in Mexico. Not with the typical pina colada mix, he made them with coconut milk and fresh ingredients. Thanks :)
Miguel from the main pool bar last year was promoted to bar manager. This was nice to see although we missed his drinks. He deserved the promotion!

Complaints: Management does not hold up to their position and customer service. We were given Mr Bercirrel's word that we would be upgraded to Royal service upon arrival. They gave us the royal service bracelets so we could access the pool and RS area, but we were NOT placed in the royal service building. Nice try! Thank you for not keeping your word. This may seem small but a persons word is their word. The royal service building is directly located by the RS pool, etc. So we had to walk from a different building every day to get to the RS area. No big deal but when you promise something, you should uphold that! No mention AGAIN of our anniversary. I noted that this was our 13th year and nothing. no banner, cake, zilch. It's just the thought that would have counted. Your in an all inclusive, so I totally get that we have everything we could eat or drink as is. Luis our butler wanted to do something everyday but I feel that being away from the actual RS building cut into the service. Maybe if we were in the RS building, we would have gotten more attention. This does not detract at all from Luis. The perks of RS is that the section is quieter, less crowded, more relaxed and the pool is heated. Main pool is not.

All in all, My husband and I rate this hotel as a 4 1/2 - 5 star resort based on: Food quality, grounds, and service. 3 stars for poor management style. Customer satisfaction is not this hotel's strong suit.

Room Tip: Request a 3rd floor. You can hear neighbors upstairs on lower floors. No such thing as ocean view ro...
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  • Stayed: April 2013, traveled as a couple
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5  Thank Irizarry316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 23, 2013

Dear Guest,

First and foremost, please accept our gratitude for your having taken the time to air your comments and concerns.

We are glad to read, that your enjoyed our culinary experience, the décor of the resort and the service provided for Luis, Arturo, Juan and Miguel, be sure that we will let them know about your mentioned.

On the other hand, we are very sorry to read that your experience in Royal Service was not what your expected, I assure that the purpose to give you a room not in the Royal Service area, was for give you an extra benefit which is a better room, we regret if we did not transmit you this information at the moment of you arrival. Our only intentions were to make you feel special and surpassed your expectations with the room.

All your observations have been passed to the Manager involved, and certainly we will be working in our process in order to give the service that our guest deserves.

Once again thank you very much for share you experience with us and our future guests.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

This resort exceeded our expectations in every way. Our suite was very large. The beds are quite comfortable. We loved having our own large jetted tubs and the double shower was great! The food and beverage quality were much better than I would ever have expected from an all inclusive and the service was superb! The staff at Paradisus work very hard to make their guests feel pampered! We can hardly wait to return ... bringing friends along this time!!

  • Stayed: April 2013, traveled as a couple
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Thank Beachgirl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 19, 2013

Dear Guest,

We truly appreciate your review on Trip Advisor.

It is an honor for us to know that our Resort Paradisus La Perla exceeded your expectations and to know that you had a perfect stay with us.

We are very grateful to know that you enjoyed every detail of your room, to learn that the service provided for our staff was superb and that you enjoyed our dining options. It is very heartwarming to know that we caused an excellent impression on you.

We will be waiting for you and your friends to pamper you and make you repeat the Paradisus Experience.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

Top shelf resort in every way - Food was incredible and service outstanding at all locations and especially enjoyed the lunch specials. Great drinks and the champagne was great. Beautiful location and beach is fine but we preferred the pools. ! note is that the pool water was cold - not sure why but water each day seemed cold to us NY ers

  • Stayed: March 2013, traveled as a couple
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Thank Eastman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 19, 2013

Dear Guest,

Thank you very much for share your last experience in our resort, with our futures guest.

We are very happy to read that you enjoyed our dining options, the service, the beach and the location. We are very pleased to read that you had a wonderful vacation in our Paradisus La Perla. Our main goal is our guest satisfaction and it is very heartwarming to know that with you, we did our best.

Will be an honor for us have you here again to make you repeat your experience and go beyond.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

Hotel was located close to Playa Del Carmen. The Hotel is only a couple of years old. Great place to stay for couples. They welcomed you with some Champagne. The room was very modern and detailed. The only draw backs is that only a few rooms had view to the ocean. Most rooms have view to the pool. We stayed there for a 3 days. The first day we went to the beach and had great service. The only issues with the beach is that it had a lot of rocky areas. Once you get into the water there were parts were you would have to walk through a lot of rocky parts. Once you got passed that part it was fine. The lunch buffets and were great. All the buffets offered top of the line food. Great meats and seafood. for dinner reservations they had multiple restaurants with great food. Our favorite restaurant was the Sushi restaurant. Of course all these restaurants are included with the stay. At night they had some events related to the Mayan culture and they had a bar, which had a small dance floor. It did not have the best atmosphere for club. It a little bit laid back. The next day we went to the pool. Great service with an open bar in the middle of the pool. They have setup some huts around the pool to relax. Great feature to just laid down and had some lunch. Great service all around from drinks to food. The third day we went back to the beach and had a great time. Great experience and stay. Would recommend it for anyone looking for a top of the line hotel close to Playa del Carmen.

Room Tip: make sure you a choose a room with view to pool.
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  • Stayed: September 2012, traveled as a couple
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2  Thank russoordonez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 19, 2013

Dear Guest,

We are pleased to read your notes, thank for share the details about your recent stay with us. Our guest´s opinions are very important for us because is the only way that we can improve our service.

We are glad to learn that you had a great experience with us, we feel very pleased to know that you enjoyed our facilities, the room, our culinary experience, the pool area and the service provided for our staff.

Once again, thank you very much for taking your time to write your comment, and will be a pleasure to have you here in our Paradisus La Perla in the future.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

Plenty of down town, great pool atmosphere. Food was excellent all across the board. What great top shelf drinks, there was no real club atmosphere which was the only downside. No where to dance other than the pool. The resort itself is super clean, very beautiful and the Stevie was exceptional. We never waited for anything. Machos kudos to the staff of this incredible resort.

Room Tip: Swim up room is the bomb!
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  • Stayed: April 2013, traveled with friends
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3  Thank Msteele425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded April 17, 2013

Dear Guest,

We appreciate your review on Trip Advisor, thank you for your comments.

It is our pleasure to learn that you enjoyed the culinary experience that we offer, that you enjoyed our facilities, the pool area and to learn that the service provided for our staff was exceptional. Our main goal is our guest’s satisfaction and it is an honor to know that you had a great holidays with us.

Will be more than happy to host you again in our Paradisus La Perla.

Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range: $332 - $1,009 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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