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“Great resort!” 5 of 5 bubbles
Review of Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
Ranked #19 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Pottstown, Pennsylvania
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great resort!”
5 of 5 bubbles Reviewed March 7, 2013

We were part of a very large corporate group! The weather was rainy but we still had a great time. Just be prepared to not get the drink you ordered at the bar- it was always a surprise if you ordered a mixed drink what it would be. Even if you say just another of whatever you just made me it would come out completely different. Frozen drinks came out over ice and on the rocks drinks came out frozen! But we just laughed it off after all your not paying for each drink so just order another one if you don't like it! Gorgeous clean resort!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LauraRN214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 10, 2013
Dear guest,

Thank you for sharing with us a little part of your Paradisus experience.

Your notes were sent to our Bars manager in order to review the recipes and train our bartenders to follow our standards.

We are pleased to read that our immaculate facilities captivated you and that you had an amazing overall holiday by the Caribbean.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,871 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,783)
Date | Rating
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English first
Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 5, 2013

From the minute you arrive you are treated like royalty. We stayed in the Royal Service area and would agree with other reviewers, that is a must! We didn't take advantage of the Butler but the private pool/beach area is worth it all on its own. Arturo was the best! He was very attentive and made sure our needs were fulfilled, even on an extremely busy day. I would say he was the #1 employee we interacted with! The food was awesome. Whether it was a burrito by the pool or sushi. The beach is not as bad as some reviewers have said. Yes, its not huge but it serves its purpose. The water is the beautiful blue color you expect. The one complaint I would have is the music and lack of nightlife. Sitting by the pool I felt like I was listening to elevator music. I would've liked some regional music playing. It was like I was sitting by a pool in the states. The nightlife was lacking in my opinion. We danced in a club one night but it was all American music. I'm in Mexico I don't really want to dance to Pitbull and Britney! The day we left they were having a Latin band but it was a little late for us. We were there for 4 days. Overall, I would highly recommend this resort and would go back in a second! As long as Arturo was there to 'help' us. :)

Room Tip: Royal Service. Get a room on the 3rd floor so you don't have a glass balcony, its concrete. A...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alfclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 6, 2013
Dear guest,

Thank you very much for sharing with us your experience at Paradisus La Perla – Royal Service, highlighting the elements you enjoyed the most, like the comfort in your room, delicious meals at our restaurants and warm service.

We are proud to have employees like Arturo, always smiling, caring and focused on every guest need. We will let him know about your recognition to his job and we are sure it will encourage him to continue providing an outstanding service.

Please be sure that your suggestions about music and night entertainment will be taken under consideration.

We appreciate your notes and please honor us again with your presence in the near future.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Signal Hill, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 4, 2013

Paradisus is a grand resort, with lots of activities, good food, and lovely rooms. But what made it special was the service I received when a the Spa. The pre-massage service b Juan was outstanding, and then the massage by Miguel Angel was truly incredible. He did the hot stone massage with moderate pressure and his style combining the delicate mess of his hands with the firmness of his fingers along with his massage style was. Very well done. If you go this resort and choose to use the spa, be sure to ask for these two!

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruce91256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 5, 2013
Dear guest,

We are so pleased to read that you experience at out Yhi Spa was the one that marked your vacations. We have sent your notes to the Spa Manager, who will transfer your words to Juan and Miguel Angel for the extraordinary service provided.

Receive attentive regards from Playa del Carmen, where all of us will be waiting for your prompt return.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed March 4, 2013

My friends and I had a wonderful time at this resort. We had a wonderful butler, Alan. He and the other staff members were endlessly courteous, helpful, and friendly. The hotel property was beautiful and well maintained. The restaurants and bars were excellent. We enjoyed the varying cuisines. Being from NYC we are spoiled with top notch cuisines from around the world...all of us agreed that the Mediterranean cuisine surpassed some of our favorite NYC Mediterranean restaurants. The best part...we did not encounter a single child the entire time. My only disappointment, and it is minor, was that the coral off the beach made it difficult to get out and swim in the ocean. If I had known, I would have packed my water socks. I would definitely return to this paradisus resort and will continue to visit other paradisus resorts.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 5, 2013
Dear guest,

We feel content to know that after your first Paradisus experience you are willing to come back to Paradisus Playa del Carmen or to other brother resorts as our concept surpassed your expectations in different subjects, such as the food quality offered as part of our LUXEclusive plan and the warm service provided by our staff members.

Please let us know in advance about your future stay with us.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 3, 2013

We have just returned from our second visit to this wonderful resort, having spent two weeks there in January last year. Besides the beautiful room and lovely surroundings, there were so many people who made our stay so memorable. The Royal Service team and our butlers were outstanding and could never do enough for us. A special thanks to Eva, Alma, Karen, Luis, Alan and Louisa for everything they did to make our holiday so special. Arturo, Fernando and Juan at the Royal Service pool were rushed off their feet, but always took the time to help and provide brilliant poolside service. The friendly staff at La Palapa got to know us very well after two weeks as we had breakfast and lunch there every day. For us, upgrading to Royal Service was definitely worth it. Breakfast and lunch in La Palapa, the quieter pool area and the additional service we received made it extra special! A very important part of our holiday is the quality of the food and drink and one of the reasons we decided to return to La Perla this year was the fact that we were so impressed last year. Max and his team of chefs, Pierre the manager and all the staff at Passion, where we had two extraordinary meals, were truly brilliant. We will remember our evenings there for a long time. The quality and presentation of the food was outstanding and the service superb. We also loved the food and service at Vento, and a special thanks to Raul the manager who together with his chefs went out of their way to make our evenings there unforgettable. The hostesses and staff at Fuego, Mole and Bana and also bar staff at the M Bar, Blue Agave and South Avenue bar were excellent and always gave us a very warm welcome. They even remembered our favourite drinks after a few days. Overall, the quality of the food and drinks in this resort is excellent - far better than other similar resorts we have visited. We are always wary of buffets, but with the choice of a-la-carte restaurants in this resort – there really was no need to have a single buffet meal in the two weeks we were there. We did not take part in many of the activities on offer but what we saw of the evening entertainment was very good and I really did enjoy the afternoon yoga classes in the gazebo as the sun was setting. Elizabeth, the yoga teacher was excellent. The hotel was very full while we were there and there were several large groups coming and going – but this hotel is so spacious that even though they were just about at full capacity – it really did not feel like it. No matter how busy they were, the staff always provided excellent service and made everyone feel special. We are already looking forward to our next visit!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 123Willow456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 5, 2013
Dear guest,

We are pleased to read you are a frequent Paradisus traveler with your second visit in this year! Thank you very much for your preference and for taking the time to recommend our resort to future visitors.

Your recognition to the service received by Eva, Alma, Luisa, Karen, Luis, Alan, Arturo, Fernando, Juan, Max, and Raul will be sent to their supervisors in order to motivate them to continue pampering all our guests, the way they did it with you this occasion.

We appreciate your loyalty to our Paradise at Playa del Carmen and remember: this is your home away from home.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 2, 2013

Lovely spacious rooms with contemporary design. Went for Royal service as hubbies 50th birthday and it was amazing. Liked the fact that it was away from Playa del Carmen town but did walk along the beach one day which took about 40 minutes. Passing the other hotels and resorts on the way it was obvious we had made the right choice. Food was amazing visited the Japanese restaurant 3 times including the Teppanyaki show kitchens - very social and a great choice first night when you are feeling a bit jaded after a 12 hour flight and too tired to talk - you soon perk up in there. Went to Passion one night and had the tasting menu and wine - exquisite food however it would be great to be reminded of the dress code as Hubby had to go back to room and change out of his Boss slip- ons as they were open toed! Considering the Manager wasn't wearing a tie and looked more casual than him, that was annoying. Completely understand that there should be a dress code but when the wine waiters look more formal than the Manager there is something wrong. Our Butlers were lovely and very attentive. The staff were always helpful, cheerful and happy and really made you feel special.There is a Dive centre on site so did 2 dives off Playa inc "Musa", the underwater art museum which was amazing then another trip to Cozumel reef diving - pretty but coral not as good as the RED Sea. Took a day trip with Alltournative which inc Coba Mayan temples, hired bikes -best idea as saw everything in the 2 hours allocated, then onto kayaking thru river, trek thru jungle , zipwire, rappelling, Mayan cleansing ritual, lunch in a Mayan village and swimming in a cenote - a brilliant tour with our amazing guide Melina.The best day out! Loved the resort and loved Mexico.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DelyseB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 5, 2013
Dear guest,

First of all thank you for selecting Paradisus La Perla to celebrate your husbands´ birthday. We gladly read that our Royal Service team went beyond your expectations and made your celebration a memorable one.

We appreciate your notes about our restaurant “Passion by Martin Berazategui”, there is where our guests are able to enjoy a pure fine dining experience, quality reflection from the 7 Michelin stars our chef have won among his exclusive restaurants around the world. We will reinforce the information about the dress code applicable there.

We are content to know in general you had an amazing stay and we would appreciate a lot if your recommend us to your relatives and friends.

Thank you again for your kind words regarding our resort and our beautiful country! Please remember you have a home away from home at Paradisus La Perla.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
Level Contributor
340 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

Had to say more about the food here. Very impressed with the staff here. Nico at The Market was excellent God blessing us every time we had lunch. He gave the best service. There were others. One guy at The Grill was really nice as well. He ended not serving us but was the reason we ate there in the first place. The Mexican resterant Mole was very nice. Romina was our waitress and she made the dinner really special for us.

The guys at the dancing lessons were really great as well the girld giving the training were very nice and beautiful as well. I was almost doing the salsa at the end because they give good training. The people at Club Melia were also very helpful. We took the tour with the Carlos through Perla selling the packages and although we did not purchase a package the 90 minuite trip was well worth the learning experience! Have to give a big thumbs up to the entertainers each night! Really liked the Dancer and the rock band really did rock!!!
Antonio at breakfast was always excellent as well Luis in The Market for dinner. I have to say all the staff were e

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Murray D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 5, 2013
Dear guest,

Thank you for taking the time to write a review from your stay at Paradisus La Perla.

We are pleased to read that the service provided at our restaurants was fantastic, special mention to Romina, Nico, Antonio, Luis; and at Club Meliá by Carlos. Please be assured that your comments will be sent to their supervisors in order to applaud their effort shown to our guests.

Our activities team, dancers, bands and everyone involved in the entertainment work very hard every day with different programs and shows. Thank you very much for appreciating it.
Receive warm regards from the Riviera Maya.


Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Property: Paradisus Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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