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“Excellent food and drink with modern decor”

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Paradisus Playa del Carmen La Perla
Ranked #20 of 217 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Reviewed February 1, 2013

This is a very large resort, with the advantages and disadvantages that come with the size. Public areas can be noisy and crowded, but there are still plenty of places of quiet. The advantage is the variety of choices, not only poolside, but particularly the dining options—there are so many restaurants to enjoy.

The resort’s strongest point is the food. Evening meals offer excellent restaurants and buffets. Lunches are less formal, with buffet, sit-down and poolside options. We are experienced travelers and restaurant-goers, and found the sit-down restaurants delivered fine-dining experiences. The dishes were imaginative, well-prepared and nicely served. We never had a bad meal and were rarely served a dish that was not more than satisfactory. We were sorry that we could not stay longer to sample all the restaurants. We particularly enjoyed Mole, the Mexican restaurant and the la Palapa, the gourmet restaurant. There were also Latin, Japanese and Mediterranean restaurants and a grill and buffets, so there is plenty of variety.

Staff was very willing and helpful.

The rooms were spacious and clean (physically and in décor). Unfortunately, it is a bit noisy. Neighboring doors slam closed and you can hear shoes clicking and clacking on the stone floor in rooms above.

There is entertainment and activities throughout the day. A lot going on poolside, and variety shows at night.

Drinks were always available with meals and at the many bars. Our margaritas were as good as any we’ve had. The house wines available with meals were only so-so. You could order better bottles for a charge. I did note that la Palapa restaurant carried an extraordinary number of Mexican and Latin-American wines on its extra-charge wine list, the most I have ever seen.

The hotel is divided into two zones, and each zone has two levels of rooms. On the kid side, there are lots of water slides and kids’ activities, plus day-care and kid food. Unless you are travelling with kids, you definitely want to be in the adult-only la Perla. The concierge-level rooms in both areas give you admission to the quieter, more exclusive pool areas. Only the concierge-level pools are heated. Other than in the exclusive areas, the pools are too cold for most people. For that reason, we rarely saw anyone use the unheated pools—they remained empty throughout the day. The ocean was warmer, but the beach is narrow. There were ample beach lounges, nevertheless.

The resort seemed to be built so as to preserve some natural and wetland areas.

We enjoyed our stay and looked forward to the excellent meals at this near-luxury resort.

Room Tip: Most rooms look into the pool area. On the ocean side, some views may be obstructed on the lower flo...
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  • Stayed: January 2013, traveled as a couple
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Thank Frqunt_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded February 8, 2013

Dear guest,

We really enjoy reading our guests´ comments after living the Paradisus experience and remarking their favorite areas and services around the resort.

We are pleased to read you enjoyed tasting a lot of delicacies at our specialty restaurants, sack bars and buffets; had fun with the organized activities during the day and attended the attractive night shows; and of course the fine décor throughout the resort.

Thanks again for your comments, your preference and we will be pleased to host you again at Paradisus Playa del Carmen for your next getaway by the Mexican Caribbean.


Alan Becerril
Quality Manager

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6,130 - 6,136 of 9,608 reviews

Reviewed February 1, 2013

We recently returned from a week stay at the Paradisus La Perla. We had the opportunity to upgrade to Royal Service and we were very glad that we did. By doing this we were able to have a private heated pool, our own restaurant, and own section of the beach. The rooms are beautiful with all the top amenities and were kept very clean at all times. We were very impressed with the quality of food at every meal and enjoyed the a la carte options for breakfast, lunch and dinner. La Palapa and Passion were our favorite two meals for dinner by far. The service we received was top notch the whole time we were there. Diego, Jaime, Luis, Arturo, Geronimo, Renau and our butler Luisa made our experience memorable and tended to our every need. This is our third time booking our trip with Mark at TripGuy Travel and he continues to impress us. He even surprised us by upgrading our transportation to a stretch limo navigator. The level of detail and service he provides is excellent and the prices are great. Make sure to email him to see what he do for you. Our transportation was through Lomas Travel and they were once again very friendly and professional. Overall we had a great experience.

Stayed: January 2013, traveled as a couple
4  Thank s24320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded February 8, 2013

Dear Guest,

We are pleased to read you were gladly surprised after your stay at Paradisus La Perla – Royal Service and that your expectations were fully satisfied in every way.

We will share your comments with La Palapa staff and with your butler Luisa. All of them provided to you an unforgettable service and they deserve to know it in order to continue with their attentiveness and special care they shown to you.

Please consider to stay again with us for your future unforgettable beach vacations.


Alan Becerril
Quality Manager

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Reviewed January 31, 2013

So I booked this place for our Honeymoon and just came back. We stayed for 7 nights and 8 days. The service here is excellent. The entire staff is amazing. The food at the restaurants were also very good. The buffet on the family side was decent and kinda what you expect for a buffet but the reservation options were all excellent. Like all the other reviews state you have to make a reservation but it's as simple as dialing 0 on your phone and booking it. We were indecisive so we just called around 5 each evening. Some people would just prebook for each night.

We also upgraded to the swim up suite. Personally we loved it and felt it was worth it. Depends on what you want. If you're the type to spend all your time at the pool or the beach then not really worth it. For us it was nice to be able to take a dip from our patio and it felt like we had our own private pool when the pool area got crowded. One tip I have is when you check in ask for one on the south side facing the sun. We got one in the shade but even then the water was still warm enough to swim.

The beach area is nice. Being all inclusive, they have tons of beach chairs with huge shade umbrella that you can open. They also have a grill and full bar with wait service on the beach. You feel pretty pampered. As for some complaints about seaweed, yes in the water there was some but they do an amazing job of cleaning the beach.

All in all it was an amazing place. The food and service are great. It never felt crowded or a party place. Oh that's another tip. It's not a Cabo/Cancun party spring break type of place. There was also a bigger European presence there than I expected. For us it was perfect since we were on our honeymoon and wanted to relax and weren't really looking to party late into the night.

Room Tip: If you get a swim up suite ask for one on the south side facing the sun.
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  • Stayed: January 2013, traveled as a couple
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4  Thank Hyung L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded February 2, 2013

Dear guest,

We appreciate you took the time to share your Paradisus opinion with us and with other travelers.

It is an honor for us to receive guests like you, who selected our Hotel to celebrate an special occasion during your visit, in your case, your honeymoon. We are glad to read you had a wonderful and memorable stay after you experienced the warm and caring service from all the employees, the food quality at our restaurants, and the comfort in your swim up suite with all the amenities and equipment necessary to have a pleasant stay.

The relaxed atmosphere at La Perla is perfect for couples or for people how is looking to be calmed and just waiting to be pampered while taking a tan or just being seated in the beautifully decorated areas around the resort.

As you could observed, we really enjoy celebrating with our guests their special dates. It would be fantastic if you select Paradisus for your first or one of all the anniversaries you will have in your life.


Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

I will start with location- right on the "beach" narrow beach and rocky. Property management needs to consider expanding and cleaning up water front. In order to have five star service you need more trained staff. Alcohol quality is average, in order to have better selection you must be Royal service. Food in buffet restaurants is average, selection is adequate. Highly recommend Vento, food is excellent exceeding in presentation and quality - Rafael our server made the meal very enjoyable. The Grill is great for you meat lover-don't over eat during the day or you will never make it through the eight different meat selection! Pools are not heated, as weather was not overly hot we did not enjoy using them. Caution, wear rubber soles as marble floors extremely slippery when wet. Rooms are spacious, ladies you will love double closets and double walk in showers aquariums are not real just picture. Large patios and prompt room service. Staff is friendly and always willing to help. As the Perla is adult only, it was great to enjoy adult only company. Overall did not like two tier system within the resort, as the Royal service has access to beach restaurant and quality beach loungers. Hotel is located in front of the town of playa del carmen about 15 minutes from 5th ave by taxi. Shopping for souvenirs is best at casa de tequila best price for t-shirts and 1000 different tequilas and free tastings.

Room Tip: Lower level rooms have jacuzzi tub and water pool access
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  • Stayed: January 2013, traveled solo
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1  Thank Here4aGoodtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded February 2, 2013

Dear guest,

Thank you for taking the time to share your opinion regarding our facilities and the service you received during your last stay at Paradisus La Perla.

Thank you for recognizing the staff effort to satisfy every single of your needs. All of them work hard to succeed our guests expectations starting from the main gate, passing through every bar and restaurant you visit, until you have to go back home.

Being in the service industry, sometimes it is challenging to provide the magnificent service we strive for. As you stated, we work hard to follow all our procedures and standards form our brand and of course we will reinforce them with our personnel during training programs and courses.

We appreciate your words, and please honor us with your presence in a future stay.


Alan Becerril
Quality Manager

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Reviewed January 31, 2013

We stayed from 1/19/13 - 1/26/13. Everything was fabulous. Mario and Cristobal, bartenders at the pool bar were wonderful Usius at the South Avenue bar was terrific, creating special cocktails every time I said "surprise me". Loved that La Perla was adult only, but the adjacent La Esmeralda is family oriented, so this resort works for everyone.

Room Tip: Go for the swim up suite, you won't be sorry.
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  • Stayed: January 2013, traveled as a couple
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3  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded February 2, 2013

Dear guests,

Your kind words about the service received from our staff, especially from Usias, Mario and Cristobal will be transferred to them and to their supervisors in order to motivate them and continue with their enthusiasm and excellent attitude to their job.

Thank you for your brief review and please keep in mind your Paradisus vacations.


Alan Becerril
Quality Manager

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Reviewed January 31, 2013

Amazing trip. We left Siberia 12JAN2013 and spent Eleven Wonderful Nights at The Paradisus del Carmen La Perla. Great Service, Beach, Rooms, Meals and Easy Access to Historical Sites. We hope to return soon.

Room Tip: We had third floor ocean view. We didn't want swim up because we spend most of our time at the...
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  • Stayed: January 2013, traveled with friends
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Thank DWTS2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

Have just returned from week-long stay at Paradisus La Esmeralda. We were welcomed upon arrival by our guest services host Mireya and after a quick check-in were given a refreshing welcome cocktail and taken on a tour of the hotel. The design of the hotel is modern which is a style that we love. The designs of the restaurants and bars were exceptional!

We were staying in a junior suite, our room view wasn’t the best but the size and facilities in the room were all great. We actually won an upgrade to a swim-up suite during our stay but would say we actually preferred the junior suite as the room layout was better and also in the swim-up suite it had 2 beds – not something a young couple wants! Swim-up suite definitely wasn’t worth the upgrade difference if we had to pay for it in our opinion, especially as the pool is so cold.
They didn’t do the turn down service 4 out of the 7 nights we were there but not a big deal.

The highlights of our stay were the service and food. Mireya was fantastic at making all our requested dinner reservations; we got to try everyone we wanted. When she wasn’t around we were also helped by Perla from guest services and again have to say she was great. The choice of restaurants is fantastic and highlights for us were the Teppanyaki at Bana, a wonderful dinner La Palapa (Thank you to our waiter Jorge, he was class!), and Mole.

During the day we tended to grab lunch at the Sunset Grill as the food was brilliant and the service there was always really quick and they kept bringing you drinks as soon as your glass got empty!

The service around the pool was also fantastic and want to say a big thanks to Anallely at the pool who kept us topped up with water, cocktails and snacks whilst we were lazing in the sun. She was really great!

We had breakfast every day in the Hadar and were served mostly by Kristian Reyes, he was great at bringing us tea and my Double Espresso (Mexican coffee was one of the best I’ve had!) and always served us with a smile. The choice at the buffet and was great and there was definitely something for everyone.

Would say all the staff at the hotel was helpful and always smiling.

The hotel grounds are great, the pool as everyone has mentioned is freezing but the beach is just a short walk away. The beach is small and yes is rocky but if you walk along to the left a bit you can enter the sea without any rocks, it’s crystal clear and the water is warm.

We also used the gym during our stay and this was great, good equipment, staff on hand to help and lots of towels, water etc.

The entertainment staff at the hotel was at a high quality, there is always something happening, whether it be during the day around the pool or one of the bigger shows in the evening, they cater for all tastes. We enjoyed the fire show at the Gabi club, as well as the Latin Band and also some of the singers performing in the South Avenue Bars.

The bars had all the top brand drinks and cocktails were fantastic, and if you like strut your stuff on the dance floor, go to the Red Lounge after 11pm.

Overall we had a great time at this hotel and would recommend it for young couples and families, the ability to use all the facilities at La Perla meant that if we wanted to avoid children we could. Only wish the pool was warmer!

Info on Tipping:

We often tipped for most services at Esmeralda / La Perla. Even though the staff doesn’t expect it, they really appreciated it.

We used Mexican Pesos for everything, sometimes tipping 20-50 pesos for 1-2 round of drinks.
50 for lunch and 50–100 pesos for Dinner. 20-40 pesos for bellboy.

Only problem is that most of the time reception didn’t always have change i.e. 20 peso notes.

Would we return? Yes definitely and recommended.

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Cleanliness
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1  Thank London777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded January 30, 2013

Dear guest,

Thank you very much for writing a complete review regarding your stay at Paradisus Playa del Carmen and for emphasizing the areas you enjoyed the most form our family resort La Esmeralda and from our adult exclusive, La Perla.

We really appreciate your recommendation to future visitors to live the Paradisus experience by their selves. As you could observed, all of us are always willing to help, pamper and spoil a little bit to our tourists and with the objective to create a lot of little magic moments and at the end of the vacations turns into an unforgettable experience.

We will transfer your notes to all our staff members you have mentioned. They were a significant part from your vacations and they deserve to know about it.

It is also important for us to mention that our Activities program suits to all ages and preferences. No one get bored as all day long something is happening around the resort in our beautiful grounds and detailed areas.

It was a real pleasure to host you. In your next visit you will notice that our guests’ comments and suggestions are important for us and we correct the minor flaws that may happen during the daily duties in a service company.


Alan Becerril
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range: $340 - $999 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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