Just got back from a 6-night stay with my wife at the Paradisus La Perla. We stayed in a luxury junior suite room with royal Service - it was worth it.
To sum it up, the high points:
- the food: no one got sick. I ate fresh fruit, water poured at the table, drinks with ice. Either Mexico in general is a lot safer since I last went or this resort does an excellent job keeping everything safe to consume. A+
- the room: amazing furnishings and layout. Clean, comfy.
- the palapas for lounging. There are always some available to lounge on and near the pool and bar so you can go back and forth all day.
the low points:
- the beach. Very narrow sandy area and very rocky entry into the water. The water is pretty cold for a swim this time of year too, although there is not much the resort could do about that.
- the food. Yes, it was safe to eat but god, it tasted so bland. We are vegetarians, and finding food to satisfy our taste buds was near impossible. Pretty standard given other resorts we have stayed at in the past, we weren't expecting much.
- the muzak that is blasted all day. Yes, a manager responds to each of these reviews and says they will follow up on complaints, bla bla but that muzak is still blasting ALL DAY at the pool. Give it a rest! Same albums looping every day too - at least you can tell what time it is by which song is playing...
Random bullet points:
- smoking is allowed at the resort and in restaurants. It had been so long since I'd had smoke blown on me, this was kind of a surprise.
- lots of towel reservation of chairs going on. You had to be up and reserving something around 7am if you wanted your preferred spot. Management should do something to discourage this. I'm sure the guy who responds to all these reviews will have some response to this.
- the drinks were okay. I'm not picky so I didn't push it, but I was never given any premium alcohol but it was there on the bar.
- We tried pretty much every restaurant. For vegetarians, La Palapa was good for breakfast. Try the NAOS buffet or the ravioli at the Grill for lunch, and the Ibana fusion or mediterranean Vento for dinner. At Ibana, if it is not too busy, they can make you vegetarian Pad Thai with Tofu - yum. I think the goat cheese ravioli at the Grill was the best lunch time option. And then skip into the NAOS for an ice cream cone for dessert.
- The beach was clean and there were lots of chairs for lounging. Not much sand or space though. You can walk quite a ways up and down the beach, and can even access Playa del Carmen after about a 15 minute walk south on the beach.
- The drive into the resort is not impressive. You pass local stuff plus what looks like some sort of army training center (guns!) on the way in. Once you are in the resort you barely know where you are - except for our room was on the 2nd floor and faced the town side and we could see buildings. Not the best view, but if you want ocean you have to pay more and it may not be worth it. We were hardly ever in our room, and except for the ugliness of the buildings, being on the town side didn't have any other minuses.
- Royal Service pluses: private heated pool, more palapas and twin lounging beds to choose from, beds on the beach, and the palapa for breakfast was a nice option. Minuses: the butler was useless (as other reviewers have pointed out countless times. In fact, this is so useless as I would call it false advertising. What are you going to say to the Alan?), the reception welcome was 100% scripted and quite annoying, the checkin felt like a hotel checkin, not a resort welcome.
- Restaurant booking: We ate pretty early every night and although the restaurants claimed to be full when we booked, they were very empty most nights when we were eating. Go figure.
- Restaurant service: very hit or miss. Everyone was very nice but there were some waiters we learnt to avoid. In order to speed up lunch we ate at the NAOS a few times, despite the fact that the food was not so great there. One breakfast I ordered 2 hard boiled eggs that took them 30 minutes to bring out and at the Ibana dessert took 30 minutes to arrive after dinner was done. Odd.
- One big point that I wish someone would have mentioned: the hair conditioner they provide you with SUCKS. It's like water. My hair suffered, I wish I would have brought a backup with me, but I thought I would wing it. If you like/need conditioner, bring your own supply.
- Official Description (provided by the hotel):
- Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more less
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- Also Known As:
- Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico