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Reviewed December 8, 2012

I have just got back from a long overdue vacation with my husband John.
This hotel has some of the best food that we have had in an all inclusive. The restaurant La Palapa should be on your list of restaurants with the scallops and lamb chops very recommended
The restaurant Fuego was another excellent culinary experience where the seared tuna is a wonderful dish.
We were well looked after in the Grill restaurant by Carlos and the chef Miguel. Try the empanadas and the ribeye steak cooked over wood.Our favorite restaurant was Vento where I recommend the mixed appetizer with hummus, kefta of lamb , caramalised pears and pita bread. The "False Samamosa" is simply one of the tastiest dishes I have tried and is a "must try". The two soups are well worth trying. We loved the food so much that the chef Jorge came out to chat with us. He was very knowledgeable and invited us to come back the next night for a special dinner. The staff at Vento are top quality. Raul the manager has an excellent service oriented style with a lot of experince and is great asset to the hotel as he clearly has made Vento and its staff an impotant part of the hotel. Josue, our waiter was warm and very helpful in suggesting dishes to try.
These gentlemen made our two nights of dining experience very special with the second night being a surprise of delicious prawns,lamb chops and salmon.
We had a lot of fun dancing to the 70s and 80s music party and at the disco in Gaby s bar.
The only disappointment was the beach that is rocky and there is little room. We solved that problem by taking our towels away from the crowds and creating our own space on the beach.
Many thanks to all of the staff at the hotel for making our stay very special

  • Stayed: December 2012, traveled as a couple
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Thank Carola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

S.A. room 1047

This is the first vacation that me and my girlfriend took and this resort set the bar really high. I hope to repeat a stay here when we can.

Transport from the airport was very simple and the staff took their time to make sure you felt comfortable handing over your baggage to a stranger that would be transporting you to your airport.

Alessia in customer service was one of the first people that we had the pleasure to meet and she has been phenomenal along with all the rest of the staff.

If management sees this please look up who cleaned and performed the turn down service because they are amazing and should be acknowledged. One night stands out the most where we returned from our amazing dinner to find our room fully cleaned and red rose petals set up in the warmed up tub and also a heart shaped design of rose petals on the bed. Lets just say that was a memory we will cherish for the rest of our lives. I cant wait to see what other trick this resort has up their sleeve.

The architecture and cleanliness of the resort is astounding. The decor looks even better than the images online. There is marble everywhere and people cleaning non-stop.

All service is performed with a smile and it never seemed fake. People seem to like working here and not because they are expecting tips. At no point did I feel pressured to leave a tip like I have at other resorts. There was plenty of tip money going around to all the service staff and it was well deserved.

The food is amazing. We will have Habachi tonight but we have enjoyed all of the restaurants as well as the breakfast buffet and lunch service around the pool and beach.

My only suggestion may be to set some sort of policy for beach chair or cabana "reservations" as people would get up early and reserve their spot and not be present for more than an hour that day but keep others from enjoying it. It was very difficult for us to find beach chairs or cabanan's that didnt have other peoples towels there saving their spot even when we were up at 8AM. I think if a policy was in place that would allow 1 hour of unattended spot saving it would stop this problem. People that left their items longer than 1 hour would have their belongings moved to a safe holding area they could pick up later.

My GF enjoyed an hour massage at the spa which she loved. She loved Norma.

Me and my GF needed this vacation. I think we will live a couple years extra now due to the reduced stress from this much needed getaway.

S. Azizian

Room Tip: even the most basic room is amazing. Swim up room not necessary unless you plan to go during some warmer months. We went in December and the pools were a bit chillier than we would have liked but still usable. We tested the pool water in the Royal Service pools and they are heated! if you plan on spending a lot of time in the pool, pick the Royal Service for that comfort feature.
  • Stayed: December 2012, traveled as a couple
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3  Thank Suren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 12, 2012

Dear Mr. Azizian,

Thank you for taking the a few minutes from your vacations to share with us the extraordinary experience you were having during your first couples´ trip at Paradisus La Perla.

We are pleased to read to food quality and variety were beyond your expectations; also the tranquil adults’ ambiance, the comfort in your room and the attentive service you received from the staff, special mention to Alessia and Norma. Both of them will be informed about your recognition to their work at Guest Services and our marvelous Yhi Spa. Actually the guest service department is in charge of arranging special turndown services when our guests celebrate a special occasion with us.

We are confident that the rest of your stay where also fantastic and that now both of you have an unforgettable memory from your vacations.

We would be honored if you give us the opportunity to pamper you again for your next Caribbean vacations.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

My wife and I just returned from Paradisus La Perla. We had a great time...We were met at check in by Julia the head of public relations dept. She was wonderful. I had told her in advance of our wedding anniversary and she made sure each restaurant we ate in had a special "celebration" ready for us in the form of a specially made dessert or even just an extra flower on the table..made us feel special. The resort was great, first class all the way. The specialty restaurants were excellent. Room was spacious and the grounds were maticulous. The service was also great, the wait staff were very friendly and helpful. We recommend this resort 100%

  • Stayed: October 2012, traveled as a couple
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3  Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 9, 2012

Dear guest,

We are pleased to read you had an amazing overall experience from your stay at Paradisus La Perla. We trust that our concept, our service philosophy, our LUXEclusive plan, modern facilities, and the professional care provided by our staff are meaningful attributes to satisfy or even surpass all our guests’ expectations.

We will transfer your recognition to Julia´s exceptional work. We are sure that focusing on details and go the extra mile like she did is always distinguished by our guests.

It would be nice to have you back to celebrate another special occasion and let us be part of it again.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

Perfection is difficult to come by. In fact, it is so enigmatic that I doubted its existence, but La Perla's attention, personal and otherwise, to every detail was astounding. Every dining option has standouts- reclining pool-side with ceviche and Tequila sunrise was a personal favorite, though the mountains of guacamole I consumed while taking refuge in Paradise plays a close second. From habachi to haute cuisine each morsel was delicious... except for dessert. My sweet tooth suffered for four days, but to be honest, I wish I could have suffered longer in order to stand beneath fountains at the Spa pool, stroll in soft sand, and dance for hours with other fun and friendly guests until the wee hours before being greeted the next day with an outstandingly frothed cappuccino (the little cookie served with this was yummy).

For more about my experience at La Playa, read here: https://foodandmen.wordpress.com/2012/10/18/just-a-litlle-vay-cay-k/

It was a delicious and fun vacation.

Room Tip: Swim-up room access or balcony hot-tubs take luxury to a new level, though to truly enjoy the latter a higher level floor is preferable so the magnificence of mangroves do not overwhelm the ocean view.
  • Stayed: October 2012, traveled as a couple
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2  Thank Riegan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 12, 2012

Dear guest,

You have an amazing style to describe areas, places and experiences in general. We appreciate your dedication shown on your review and in the article in the link you have posted. Your professional photos are simply remarkable. Thank you very much for all of them.

We feel satisfied when our guests found even more of what they were looking for from their vacations, just the way it happened to you regarding facilities, food and beverage quality and variety, entertainment, relaxing elements at our Yhi Spa and attentiveness from the staff.

Now you know where to come for your next vacations in Playa del Carmen, this is your home away from home.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

Superb hotel situated only 40 minutes drive from Cancun Airport - lots of interesting excursions available - the one we liked best was the Jungle Tour including abseiling and zip wiring - excellent food and excellent staff - in particular the waiters Enrique, Evelio & Ricardo

  • Stayed: November 2012, traveled with friends
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1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded December 7, 2012

Dear guest,

Thank you for your short and consistent review from your stay at Paradisus La Perla and the surrounding area.

We will transfer your recognition to the service provided by Enrique, Evelio and Ricardo.

We will be waiting for your return to Paradisus, your home away from home.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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