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“Stellar Stay - Go with Royal Service!”

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Paradisus Playa del Carmen La Perla
Ranked #20 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed November 24, 2012

My husband and I stayed at this property Nov 12 - 17 to celebrate our anniversary. I'll start with our ONLY complaint about our stay. The service in every restaurant we experienced was incredibly slow and often times inept. At breakfast at Hadar we always had to wait to be served drinks, and rarely received a refill without asking for it. In Bana we waited in excess of twenty minutes for two glasses of wine, and when they were served, it was the wrong order. We had many other experiences like that in various restaurants (including La Palapa). Aside from the restaurant service, however, everything was spectacular.

Food and drinks were first rate. I never expected that quality of food from an all inclusive resort. They have pretty much any top shelf liquor you want (you just have to ask), and the most interesting food choices. I loved the fact that they also have 24 hour room service. Additionally, they tailor your minibar to your likes/wants, even bringing us a bottle of vodka (Absolute) for the room (this may only be Royal Service, I'm not sure).

Royal Service definitely was our favorite part of the resort. The RS pool was so tranquil and we loved the bali beds there. Our pool concierge would set it up every day when we arrived, and the one day we were a little late getting to the pool, they called us to let us know they had set up a bed for us! Karen, our butler, was AMAZING. Not only was she on top of our dinner reservations before we asked and offering her assistance at every turn, but she was proactive. One particular act impressed my husband and I to no end. On our anniversary, Karen and the executive chef brought us a treat to the bali bed while we were at the pool. It was a fruit parfait on a platter that said "Happy Anniversary". However, they stated that they knew my husband could not have sugar, so they prepared fruit instead of a cake. Both of us were stunned because neither of us had mentioned to anyone that my husband is diabetic. Later, my husband asked Karen how she knew, and she said it was because she saw his insulin in the refrigerator as she was replenishing the minibar. That is top rate service!! They also decorated our room with rose petals that night, fixed a bath for us and sent us champagne and strawberries.

We had a swim-up room, which we were leery of at first, but ended up loving. The jacuzzi on the patio was fantastic, and I loved having a sun bed right on the patio. The bed was so comfortable, and the bathroom was stunning. The only complaint we had, as I read in other reviews, is that the vanity area is very cramped with very little counter space. Otherwise, the room is superb. Also, please note that there is not a real fish tank in the junior suites.

The location is pretty good, located within ten minutes of the busy part of Fifth Avenue. However, as you are arriving (especially en route to the Royal Service lobby) you notice that the property is right next to a shady colonia. However, the resort itself is safe and gorgeous.

Overall, we had an amazing stay at this property. I would highly recommend it to anyone, and would especially suggest upgrading to Royal Service. It is totally worth it!

Overall we had an amazing stay

Room Tip: Royal service is the way to go!
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  • Stayed: November 2012, traveled as a couple
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2  Thank rbk1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 27, 2012

Dear guest,

Thank you for posting your review after your stay at Paradisus La Perla – Royal Service. We appreciate you decided to celebrate with us your wedding anniversary.

We are pleased to read you had an overall great experience while you enjoyed all the facilities and services offered at our LUXEclusive plan and that you found some delicacies at our restaurants that fitted your taste.

As you experienced, Paradisus La Perla – Royal Service has a tranquil and relaxing atmosphere ideal for us to pamper you and spoil you a little bit with the service and provide you with everything you may desire to have an amazing vacation at the Mexican Caribbean.

We are sure that attention to details is what highlighted your experience completely. Karen did a fantastic job setting a surprise that your husband could enjoy as well. She is a great asset to our company and we will transmit your notes to her to motivate her to continue with her caring touch to our customers.

We appreciate your recommendation to your friends and family to stay at Paradisus in order to get an unforgettable experience.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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5,859 - 5,865 of 9,023 reviews

Reviewed November 23, 2012

We recently enjoyed 7 days of totally relaxing pleasure at this resort. From check-in to check-out the service was excellent. The employees were all wonderful and personable. The cuisine was outstanding. We dined in 7 of the 10 a la carte restaurants and each was a unique culinary experience. While all employees were great, I would like to extend a special thanks to Diego and Luis in concierge, Henon in room service, Jonathan in the Martini Bar, Diego in La Palapa, and Freddy & Tito in the Marketplace. They helped to make our experience one that we will not soon forget. Our room was very well appointed and comfortable. The pools and the beach are all well maintained. My only suggestion for improvement would be the venue for entertainment, the North Avenue Bar. The seating is not adequate for those wanting to enjoy the evening shows. But given this is a relatively new resort I have no doubt that they have plans for something more suitable. Thank you for making our vacation so special. We will be back.

  • Stayed: November 2012, traveled as a couple
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1  Thank Mountainguy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 27, 2012

Dear guest,

We want to thank you for sharing with other tourists and with us your experience at Paradisus La Perla.

We strongly believe our employees are our biggest strength to provide the service all our guests deserve, that is why your recognition to Diego, Luis, Henon, Jonathan, Diego, freddy and Tito has been sent to their supervisors in order to encourage them to continue providing an outstanding service.

We definitely would feel honored if you decide to come back to Paradisus for you upcoming vacations.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2012

We really enjoyed our vacation there. Once you are in you don't leave! The resort is huge and has many restaurants. The food is great especially at Fuego, La Palapa, Bana...after dinner you can enjoy drinks and a dance at Gabi Club.The pool party is great fun too! Not to be missed!
We spent a lot of time lying down on the comfortable beds around the pool!
Only negative, cocktails were sometimes a bit rushed and too sweet but overall we had a great time.

  • Stayed: November 2012, traveled as a couple
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1  Thank Reminsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 23, 2012

Dear guest,

We are glad to read that you enjoyed your stay at Paradisus La Perla.

Our most important goal is to exceed our guests´ expectations in all the possible ways and we feel pleased to know we did it with you. Our “Pure freedom” philosophy, our unique LUXEclusive plan with a lot of delicacies in our specialty restaurants and the comfort in the bali beds around the pool area fitted your expectations.

It would be fantastic for us to receive you again at Paradisus La Perla for your next Caribbean holidays.


Alan Becerril
Quality Manager
alan.becerril@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2012

Suppose to be staying at the paradisus playa del carmen la perla right now instead we are at a sister location in cancun that is no way comparable. Due to some system error they over booked they hotel and did not have a room for us until Friday...while we have been offered a two night stay on a future visit (to be redeem in a year)this does not make up from my ruined honeymoon stay and we are very unlikely to return to this place after this event. ... I hope to write a better review on Friday once we actually get to the hotel we booked and paid for.

  • Stayed: November 2012, traveled as a couple
    • Service
13  Thank Dee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 23, 2012

Dear guest,

We are terribly sorry to read the uncomfortable situation you were forced to live on a special trip like your honeymoon. Trust us that we tried to reduce the effect of this situation to the minimum by providing you two nights at our resort in Cancun and with the two day certificate for and upcoming trip.

We are sure that your stay at Paradisus La Perla will be fantastic and you will be able to enjoy your honeymoon while enjoying our unique LUXEclusive plan and innovative facilities, just the way you pictured it.

We are confident that your second review after experiencing everything Paradisus has to offer will be a positive one. Enjoy Paradise!


Alan Becerril
Quality Manager
alan.becerril@melia.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Absolutely everything you see and more in the pictures . First class . Service was top level . Big thanks to Vivy and Ivan who always were close by making sure we were well taken care of . Thanks for Conny's 50th birthday cake Vivy !!. Also would like to thank Mr. Carlos " Adrian " Barrera in the swim bar . You must seek Adrian out and get to know him , a person who went above and beyond . He is a very creative bartender as well ! Santos was also there to look after us each breakfast . Thankyou ! Also a big thanks to Luis who made sure we never went thirsty at the beach . Paradisus has an absolutely wonderful staff to go along with their first class resort . I recommend walking to Playa along the beach . It'll take just around an hour . Cheers . Rich and Conny Woodhouse , Kelowna BC Canada . We'll be back ........

  • Stayed: November 2012, traveled with friends
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Thank RichWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 21, 2012

Dear Mr. and Mrs. Woodhouse,

It is magnificent for us to now that both of you have an amazing memory form your stay at Paradisus and you were treated as you deserve by our staff members at the different resort areas, special mention to Vivi, Iván, Adrán, Santos and Luis and thanks to them in certain way, you are considering coming back. We will be waiting for your prompt return.

Both of you look very content in the phone taken in front of our amusing Gabi Club. Thank you for sharing it with us and with our visitors.


Alan Becerril
Quality Manager
alan.becerril@melia.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

We just returned from a trip here Nov 17-20, 2012. The entire resort was great! The food was excellent and everything was super clean and modern. We stayed in a swim up suite, and although we didn't use it much, it was really nice. My girlfriend visited the spa and thought it was nice too.

Some advice:

The next time we visit, we would pick a top floor room, because we did hear people above us and we did not really use the swim up feature of our bottom floor room.

We did not opt for the royal service, but I think it would have been worth the small price it costs. From what we could tell, it would have given us access to a less crowded pool and bar area with a lot more available options for seating. We always found a spot in a bali bed at the regular service pool, but sometimes we got the only available one. Then we noticed there were at least 10-15 of them available at the royal service pool.

Overall rating: super cool!

Room Tip: Get the royal service and stay on the top floor, unless you are total pool junkies.
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  • Stayed: November 2012, traveled as a couple
    • Value
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3  Thank Donnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 23, 2012

Dear guest,

We are pleased to read you had an overall great experience while you enjoyed all the facilities and services offered at our LUXEclusive plan and that you found some delicacies at our restaurants that fitted your taste. We did not disappointed you and it would be nice to host you again, maybe the next time in Royal Service to enjoy the extra benefits proper from our exclusive area at La Perla.


Alan Becerril
Quality Manager
alan.becerril@melia.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Definitely exceeded our expectations!!!
We stayed between October 20th and the 27th. Hands down the best 'all inclusive' we've stayed in. This is just a paradise you can't imagine that exists. I have never written a review before but my experience at Paradisus was so exceptional that I must. We were looking for relaxation and sun... and we got tons of both. From the moment you arrive till they wave you goodbye the service is the best in the world. Bring singles to tip and be generous! The staff is so exceptional....they deserve it!!! We found everyone SO delightful. We were pampered beyond belief, treated with such kindness; there are no words to describe. Oh, and the food... outstanding, gourmet, wonderful!
Special mention goes to Omar @ the front desk, Christina @ the Sunset pool bar, Jeronimo and Luis @ the Hadar, Cecelio at our favorite restaurant Mole and last but certainly not the least our amazing photographer Tati at the photo studio. They became like friends and I wanted to make sure I remembered them. Never have I, in all the years of traveling experienced such a great customer service. Fabulous people!
Long story short? BOOK HERE WITHOUT HESITATION. You will love your stay, you will come away impressed, you will want to return (we do!!), and you will head home refreshed, relaxed and so grateful for the opportunity to experience a resort like this.

Room Tip: All of the rooms are wonderful !
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  • Stayed: October 2012, traveled as a couple
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1  Thank Milos1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded November 23, 2012

Dear guest,

Thank you very much for giving us the privilege on having your first review. This means you really felt necessary to share your Paradisus experience.

We are pleased to read the remarkable service provided by Omar, Cristina, Jerónimo, Luis and Cecilio was beyond your expectations and they became a significant part of your vacations. Be sure we will transfer your notes to them.

All of us will be waiting for your return with arms wide open, now you know exactly what to expect and getting nothing less than that.


Alan Becerril
Quality Manager
alan.becerril@melia.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range: $324 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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