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“Relaxing & amazing!”

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Paradisus Playa del Carmen La Perla
Ranked #22 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Relaxing & amazing!”
Reviewed October 10, 2012

Paradisus La Perla was by far one of the most wonderful time of my life! The Royal Service is fantastic! Our butler "Thomas " was very sweet and had everything ready on time. Jacuzzi, champagne, chocolates, rose petals etc :) ! Diego Pale from the pool bar give us a class about tequila! Just an amazing time! Place spotless, services excellent , caring workers, rooms are designer style, food is fresh! Gorgeous hotel! I recommended to my family and friends.I will definitely go back! Bibi Poto

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Bibi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 16, 2012
Dear Mrs. Poto,

We appreciate your notes about your Paradisus La Perla - Royal Service experience.
Staying at Royal Service gives you some extra attributes and amenities, which could be the difference for “just a holyday in México” or “I was in Paradise!” We are glad you got the second one during your stay at Paradisus.

Thank you for paying attention to significant details arranged by your butler Tomás, like the jacuzzi, rose petals, chocolates and champagne. We are sure those elements evolve our guests in a complete new experience in a resort, we certainly continue this way always thinking in all of you.

Kind regards from your home away from home: Paradisus La Perla.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
New Albany, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2012

My husband and I went with two other couples and had a nice relaxing vacation. It is a great place to enjoy the beach, the food and the pools and not be "constantly on the go" like we are back home.The entire complex is very, very clean and the beds the most comfortable I have had at a resort. It is true there is not much night time entertainment but that was okay with us as we got up early to enjoy the beautiful surroundings and were ready for an early turn in. I would highly suggest one take advantage of the scheduled events during the day - everything from sushi making to zumba to tequila tasting - as they were very fun and you really get to interact with the staff The food was wonderful at all places however at times the servers seemed a little overwhelmed, like there was not enough staff. However, even then the staff was wonderful - very attentive and if you have a request, problem, suggestion, they are right on it. Each person was pleasant and very much in to customer service. A few people to mention - Javier Rivas at the beach, Reaes at the Market and Hector at the pool bar, plus the housekeeper for room 1162 during our stay (Sept 21-28). They were all extremely friendly, very attentive and made our trip even better. The only somewhat complaint I would have would be the check in - there were only 6 of us at the time and it took forever plus we were kind of left standing in the lobby not really knowing what to do while each of us checked in. Perhaps having someone greet customers and explaining the layout of the hotel, the services offered, restaurants, etc would have been very helpful while we waited. Seems like you get that service only if you are interested in purchasing a time share...Also, management should be sure the bartender in the M bar does know how to make a good martini (bad experience one night only)! Anyway, all in all, it was a wonderful trip and we would definitely suggest La Perla to our friends and would, without a doubt, make a return trip there! ps Don't forget beach shoes at the beach is very rocky in places.

Room Tip: Not worth the money to do Royal Service. We had great service without it. If ocean view important...
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank mph526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 16, 2012
Dear guest,

Thank you for taking the time to share a detailed review from your stay at Paradisus La Perla.
We are completely glad to read you had a wonderful time here with us, taking advantage of all the resort facilities, the sandy beach and just being papered by our warm staff, who are always trying to surpass our guests’ expectations like Javier, Héctor and your housekeeper.

It is good to know you attended to the sushi making classes, zumba and tequila tasting, part of our “Life enriching activities”. Paradisus created them because at regular life sometimes it is impossible to take some lesson we might be interested due to lack of time. While you are on vacation with us, it is possible to join those activities, among others.

Thank you for your comments about the check in process and the person in charge of providing resort info to our guests. Normally our Guest Services agents do it as part of the welcoming; it is possible they were all busy at your check in time.

We appreciate your wide recommendation to future Paradisus guests to live our “Pure freedom” philosophy for their next Caribbean getaway.


Alan Becerril
Quality Manager
alan.becerril@melia.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

I plan on a more detailed review in the future. This place is beautiful. The staff is excellent. With rare exception we were just bowled over by the courtesy, professionalism and training of the staff. The beach is the nicest section on a beautiful span. Not a cheap place to stay, but definitely a great place to stay!

  • Stayed October 2012
    • Value
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Helpful?
2 Thank Rutledgerick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 9, 2012
Dear guest,

We appreciate your kind words about our attentive and always smiling staff; and for remarking our beautiful beach condition located in a bay.

Thank you for your recommendation to future Paradisus guests and it would be a pleasure for us to host you again in the near future.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Elsinore, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 7, 2012

My new husband and I recently returned from our destination wedding at this magnificent property. Where do I even begin? We had close to 40 guests staying at the resort, about ten of which stayed on the La Esmeralda side. This review reflects our experience with both sides (my children and family stayed at La Esmeralda while we stayed on the adult side.)

To begin, I have never seen a more beautiful resort; the artwork throughout the common areas is simply breathtaking. We were in a Master swim-up suite that just so happen to directly face the wedding gazebo where our reception was held..it was beautiful, and worked perfectly for entertaining up to 10 guests at a time. The only drawback is that there are no master swim-up suites in the royal service area, but we actually couldnt imagine the staff being any more attentive anyway.
Speaking of the staff...Delightful! Nothing more to say! They remembered the names of everyone in our group, named a drink after me for our welcome cocktail reception (The "Laurie" was delish by the way!)
The food...over the top delicious; The breakfast buffet, the brazillian steakhouse, EVERYTHING, including our amazing wedding dinner, 5 star all the way.
The entertainment was also fantastic and occurred nightly; the fire dancers at the Gabi Beach bar were a favorite of everyone in our group.
There were activities daily, sushi making classes, salsa classes, yoga on the beach...I was too caught up in wedding details to enjoy, but will definitely take part next time.

I definitely want to express what a pleasure it was working with Ana and Myrna, the Romance Planners. They went above and beyond to make our experience more than we could have even imagined, even dealing with matters that were not their responsibility (room booking, etc). The Romance team MADE our experience there and I am forever grateful!

Now the only negative, (and this wont affect most people) but we made the mistake of not using a travel agent and had to deal with the group sales ourselves. Pedro, who is in charge of this department was a true nightmare from start to finish. He was very slow to respond, didnt address our questions when he did bother to get back to us, and by the time we actually completed our stay, he had neglected to communicate the details of our contract to ANYONE at the resort. (Upgrades, room rates, deposits, etc.) Of course, he was on vacation (as always when we had an issue in the planning process) and we left the resort not certain if we would be credited back several thousand dollars as agreed upon. This was a bit of a nightmare after a fairytale experience..again, the Romance Team saved the day and handled everything for us.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
5 Thank Laurie26101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 16, 2012
Dear guest,

We can hardly describe what we feel after reading your wedding review at Paradisus La Perla.
It was an honor for us to host your 40 friends and relatives to celebrate with you and your new husband a once in a life time experience. We are glad to read that Myrna and Ana from our Romance team along with all the banquets team an amazing job with all of you and they were a significant part of your whole trip.

On the other hand, we sent your comments to our sales department to avoid future incidents like the one you described with one of our partners.

We are glad to read that your expectations were surpassed and it would be nice to have you back for your 1st wedding anniversary or to celebrate any other special occasion with us.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paramus, New Jersey
1 review
Reviewed October 7, 2012

My husband and I attended Paradisus Resort for our Honeymoon. We had an outstanding experience notably because of the staff. We'd like to recognize two people that made our experience exceptional. Ivan, a pool concierge, was full of enthusiasm and zest. He was able to balance including everyone in on the days events, as well as, giving us room to have our own experience. Christina, a poolside waitress, in Sunset Grill was also exceptional. Whenever we were at poolside we looked for her. Her service was great and she always had a smile on her face even during the midday heat. Our experience at the resort was great, but it was the experience with the staff that made it memorable.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Ritustravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 17, 2012
Dear guest,

We appreciate the time you took to write a review from your honeymoon at Paradisus La Perla.
Your comments regarding the outstanding job from Ivan and Cristina have been sent to their supervisors in order to let them know about your recognition to their outstanding work and motivate them to keep the attention to details and their service vocation.

Once again thank you very much for your preference and for letting us be part of this significant trip.

We will be pleased to host you again in the near future at Paradisus La Perla.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, New Jersey
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 7, 2012

The resort, the service, the experience was superb. My wife and I do not generally, prefer to go to all inclusive resorts, but, we felt it might be a great idea for our Honeymoon. We couldn't have been more satisfied. The grounds were absolutely stunning, first rate. The service was wonderful. The food was outstanding. Some staff members who you should look for:
Alejandro Buenfic at the restaurant Fuego. He went above and beyond for us. Alexa, a concierge at the Spa will take great care of you. Teo Cen Hou at the restaurant Hadar couldn't do enough for us. Fernando Almuzan at the restaurant Mole was, by far, one of the greatest waiters we've ever had. This is the first time we've been on a vacation where I couldn't wait to single out some specific staff members in the review.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank mitchstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 17, 2012
Dear guest,

First of all, we want to thank you for your confidence in reserving your stay to celebrate a special occasion like your honeymoon. We are pleased to know you trusted us and at the end you had a marvelous time at Paradisus La Perla with your first LUXEclusive experience.

Let us express our most sincere gratitude to you for allowing us to know that the essential part of your Paradisus experience was the amazing service provided by our staff, highlighting Alejandro, Alexa, Teo and Fernando. All of them went beyond your service expectations and they will know about your recognition to their labor.

It would be amazing for us to celebrate again with you another special occasion, maybe your first wedding anniversary.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 5, 2012

Pool -Wet
Beach -Sandy
Ocean- Salty
Sky - Blue
Drinks - Alcholic
Food - Filling
Room - Roomy
Toilet - Comfy
Toilet paper - Soft
Butler - Efficient
Entertainment - Entertaining
Price - Cost Money
Overall - Best Honeymoon Ever!! Bringing friends back!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jkats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 9, 2012
Dear guest,

Thank you for your short and fun description about our facilities and services. The most important for us is that now you have an excellent remembrance from your honeymoon after your gave us the honor to pamper you.

Please let us know when you come back to your friends to arrange something special.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Property: Paradisus Playa del Carmen La Perla
Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#18 Luxury Hotel in Playa del Carmen
#19 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Official Description (provided by the hotel):
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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