I have been to a handful of resorts in the Cancun area, and I found this to be terrible in comparison. The place is very nice, but some of the amenities we were told would be available were not. They said they offered "free" room service with a $5.00 flat delivery charge; however, there were no menus in the hotel room and when we called the number from the room phone, it never worked. The pools are great, but there are definitely not enough chairs around the pool. We went during a relatively low point in the season, so I can't imagine there would be enough chairs during the summer. We spent a few hours at the spa and the service there was excellent, except for the ladies room "manager?". She made me feel rushed and very uncomfortable. I felt like I didn't have a right to be there even though I just paid $400 for a massage and a facial! The worst part was the food. Everything was bland, boring, or too exotic to want to try it. I was starving by the end of the trip! The last rant is that their resort is split between a family side and an adult only side- the kids were not supposed to cross over; however, kids were all over the adult side. None of the staff seemed to care or notice. I would never again stay at this resort- especially with all of the other great choices around.
- Official Description (provided by the hotel):
- Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more less
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- Also Known As:
- Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico