The food we eventually got was tasty but the service was terrible. We got to the restaurant and it was full. Told it would be 20 minutes which eventually was 35 minutes (our decision to wait so no fault of the restaurant for this). We were then sat down and orders taken. About 10 minutes later were informed 2 of the orders were not available (OK but disappointed). Then we all proceeded to wait 1 hour and 30 minutes for the pasta orders to be served. By that time we were so hungry it was hard to enjoy.
We noticed that we were not the only table to be treated in this slow fashion (3 other groups waited just as long). I don't know if you have ever waited that long for a meal to be served, but it is a VERY LONG TIME.
The menu does states that good food takes time to prepare, but this wait was ridiculous. The owner needs to either limit the number of tables he is trying to serve to something he can manage, or address his lack of kitchen staff capability to handle the crowd he gets in a reasonalby timely fashion.
We would not recomment Util simply due to this long wait issue. There are lots of other options for good pasta in Playa Del Carmen.
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