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“Good Pasta, BUT, So Slowwww!!!”

PapaCharly Pasta Factory
Ranked #73 of 1,435 Restaurants in Playa del Carmen
Certificate of Excellence
Cuisines: Argentinean, Italian
Dining options: Late Night, Breakfast, Delivery, Outdoor Seating, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Outdoor Seating, Reservations
Reviewed January 23, 2012

The food we eventually got was tasty but the service was terrible. We got to the restaurant and it was full. Told it would be 20 minutes which eventually was 35 minutes (our decision to wait so no fault of the restaurant for this). We were then sat down and orders taken. About 10 minutes later were informed 2 of the orders were not available (OK but disappointed). Then we all proceeded to wait 1 hour and 30 minutes for the pasta orders to be served. By that time we were so hungry it was hard to enjoy.

We noticed that we were not the only table to be treated in this slow fashion (3 other groups waited just as long). I don't know if you have ever waited that long for a meal to be served, but it is a VERY LONG TIME.

The menu does states that good food takes time to prepare, but this wait was ridiculous. The owner needs to either limit the number of tables he is trying to serve to something he can manage, or address his lack of kitchen staff capability to handle the crowd he gets in a reasonalby timely fashion.

We would not recomment Util simply due to this long wait issue. There are lots of other options for good pasta in Playa Del Carmen.

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Thank EagleBayBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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278 - 282 of 463 reviews

Reviewed January 4, 2012

The restaurant is cosy and the atmosphere is great. Papa Charlie and his son (that looks the same;)) are very nice. The food is great, and the portions are HUGE. If you like Italian food you really should go there when you are in Playa.

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Thank Mogaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2011

I have a house just around the corner. A friend asked to meet there as it was convenient. I was told the food was not that special but they had big portions. Yes not at all special. There are much better options close by. I have not been back.

Thank MichaelHolmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2011

Went here in November based on stellar TA reviews and the fact that the restaurant is right around the corner from our house. More than half the stuff on the menu was not available and what we ended up with was just ok. We decided that TA fans couldn't be wrong and gave it another try in December. Were in a hurry so walked in and ordered some food to go. Again, much of the menu unavailable. Ended up sitting at at a table ignored for over an hour. Surprised when 45 minutes into our wait super chillaxed Papa Charlie sat down with his back to us with a plate of food to eat for himself. Not sure what the issues were in the kitchen, but at the very least he could have provided an update on what the hell was happening with our food. Maybe we would have liked to have a drink, or come back when it was ready, or anything other than watch him eat his food when we had no idea what was happening with ours. In the end, when we got home we discovered our order was wrong.
We much prefer Trattoria Centro down the street between 10th and 15th on 26th - it is not only tasiter, but it is also less expensive, and the service is more customer-oriented, at least in the evening.
Very surprised because TA is almost never wrong.

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2  Thank Chula_Banana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UtilPastaFactory, Propietario at PapaCharly Pasta Factory, responded to this reviewResponded August 31, 2014
Google Translation

Hola! lamentamos tu experiencia , tenemos en cuenta tu opinión, te invitamos a volver y darnos la oportunidad de lograr mejorar tu opinión de nosotros, gracias. Saludos!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2011

Papa Charlie was fantastic, he welcomed us in, sat us down and served us. The handmade pasta was so incredible we ate there three times on a five day vacation!! he fed us so well and talked to us the whole time from the kitchen (the place is very tiny - which is what makes it great!) by the time we left, if felt like we were family!

Huge portions, 5 star quality at 1 star prices!

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Thank Chitownlady83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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