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“Very Nice Resort.”

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Viva Wyndham Azteca
Ranked #71 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Layton, Utah USA
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Very Nice Resort.”
Reviewed September 14, 2013

Just returned from 10 nights at Viva Azteca. Did the Viva Boomers, what a nice thing. We got all nights in the Ala Carte Restaurants. Rooms were nice, clean, and AC worked well.
The Ala Carte restaurants were all good. They have 7 restaurants between the Azteca and the Maya to choose from. All had good food and service.
The beaches are nice. The only disappointment was there was no good snorkeling.
The activities team were great fun to watch them entertain the guests.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamAzteca, General Manager at Viva Wyndham Azteca, responded to this review, September 30, 2013
Dear guest,

It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review.

We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to our staff. It was our pleasure to have you stay with us at the Viva Wyndham Azteca and we are happy to hear that your vacation was so memorable.

We look forward to welcoming you back and thank you for your review.

Kind regards,

General Manager
Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,629 reviews from our community

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Traveler tips help you choose the right room.   Room tips (302)
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English first
Weston, Florida, United States
Level Contributor
4 reviews
Reviewed September 11, 2013

A group of 5 girls went to this place in need of a vacation. So, when we arrived, we were greeted warmly, (not only by the bell-hops but the mosquitos are quite friendly here as well) the lobby was crowded- which wasn't an issue,we were seen quickly but told our room would not be ready till 3 pm. We had lunch and returned at 3:15, our room was not ready.So, since we had time to kill we decided to try and book dinner at one of the A la Carte restaurants, which to our surprise you are only allowed book at one restaurant per stay. Unfortunately, we did not get to try any of the restaurants as they were all booked. We did check daily to see if there were any cancelations, but no luck. Since all we could do on property was eat at the buffet, we frequented it a lot as well as the pool bar/buffet. Decent food, but the main buffet has no air conditioning, birds flying every where... and of course, the ever friendly mosquitos.

Our one request was to have a rooms that were next to each other, we requested this from the time of the original booking which was 3 months in advance.( I would on a monthly basis check in with the hotel and make sure our reservation was still in good standing as I had read many reviews saying that they had no record of reservations.) By 4pm we were escorted to our rooms, which were not next to each other and the maids were no where near done cleaning the room. We kept our luggage in our friends room, changed and headed to the beach.

Once we stepped foot onto the beach it made us forget about all of our woes. It is STUNNING!
Plenty of chairs too!

They do have enterainment done by a thrid party company- they are all actually really funny and a blast to be around.

While on the beach make sure to bring a load of sunblock, and MOSQUITO REPELLENT. Esp. in the evening, those little buggers on the beach will eat you alive.

The nightly shows are quite fun and they do round you up if you want to go out later at night.

No room service by the way, they only restock your fridge once per stay. Also, there is no bottled water offered. Though their filtration system is great, its a pain to have to constantly go back for a glass of water, or if you like to have water by your bedside.

The beds were alright, I slept and didnt wake up in pain, which was a plus.
Our friends room was a bit smaller than ours and their AC didnt work at par.

The staff is really helpful, but it seems like they all have so much to do that they are stretched really thin.

All in all, it was about an average stay. But, I will not be back.

Room Tip: Go to for a higher floor, though there are no elevators, there is less noise. Also, choose a room to...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sneha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamAzteca, General Manager at Viva Wyndham Azteca, responded to this review, September 30, 2013
Dear customer,

It is satisfactory to receive your positive feedback and to know that we fulfilled your expectations during your stay at Viva Wyndham Azteca. We appreciate the time you have dedicated to inform us about your experiences. Rest assured that we will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities.

One more time, we would like to thank you for your preference and we hope to have the chance to welcome you back soon.

Kind regards,

General Manager
Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alma, Arkansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 10, 2013

I'm a little late writing with this review but we had a great stay at the Wyndham Azteca. It's one of the smallest properties we've ever stayed at but I really enjoyed having everything close. There isn't a lot going on at the resort it's pretty laid back but it was clean, comfortable, practical and we didn't have any complaints. We upgraded to the oceanfront honeymoon suite and it was so worth the small additional amount that it cost. The room was beautiful and had a walkout patio. The beach was clean and had plenty of chairs. The pool was small but also clean. We loved the pool bar the employees were great and had our drinks for us when they seen us coming. I say in all my reviews the food is okay considering it's all inclusive.. The same is true for this property. It's not bad but it's nothing to rave about it either. My one and only dislike of this resort was the buffet was hot. There wasn't much air circulating and it was very warm in there. If our kids would have been with us I think they would've been very bored......... I didn't notice a teen club and the pool was pretty small. For the price and the services I would definitely return!

Room Tip: If you don't have children upgrade to the honeymoon suites. Oceanfront rooms. They are so much n...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crisnalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamAzteca, General Manager at Viva Wyndham Azteca, responded to this review, September 30, 2013
Dear customer,

Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca. We are glad to know that you had the chance to enjoy your vacation at our resort.

It is a pleasure to know that our services and facilities met with your expectations.

Again thank you for recommending Viva Wyndham Azteca.

Best regards,

General Manager
Viva Wyndham Azteca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 6, 2013

Viva Azteca has a baby boomer special where you get some added perks. We got an upgraded room. It was a honeymoon suite. Not sure what is considered a suite in Mexico but it was one room with two patios. Very nice. They forgot to give us the "black" bracelets so we did not get any other perks. We didn't know that until right before we checked out and tried to use the 10% discount in the resort shop. It was a huge ordeal. I really didn't care anymore about the discount and just wanted to pay the full price and check out. That's when we found out we didn't have the black bracelet. Then they tried to give them to us as we were checking out.
Pretty much everything that is written on trip advisor about this resort is correct. Some will love it and others will not. For us, we will stay somewhere else next time. Probably not all inclusive since we didn't like the food and we don't drink.
Also, we itched a lot. Got bit by something continuously. Bring bug spray.

Room Tip: We had a room on the ground floor in building A. It was ocean and pool view. It was good because w...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamr7777NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamAzteca, General Manager at Viva Wyndham Azteca, responded to this review, September 20, 2013
Dear customer,

Thank you for choosing Viva Wyndham Azteca as destination for your vacation.

We appreciate the time dedicated to write your opinion about your stay at our resort. We assure you that your feedback will be considered in order to ameliorate our services. We would like to note that you received all the amenities that are included in the complementary Baby Boomers package such as a room upgrade, additional in-room amenities etc. The bracelet would have been helpful in the shop to identify the special treatment as first sight and this was why we offered to change the bracelet.

Thank you for your understanding and please do not forget that Viva Wyndham Azteca will be pleased to welcome you back.

Best regards,

General Manager
Viva Wyndham Azteca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamme, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

We stayed there last year in october. The hotel was just renovated and everything was really clean. The food is good and there is enough choice even for a longer period like f.i. 3 weeks. The à la carte restaurants were excellent. The animation team (both the Italians and the Mexican one) did some great work. It is only a 20 minutes walk to Playa del Carmen were you find a lot of shops, bars, restaurants, etc. If you want to do some exvursions it is worthwile to go over there and compare prices. Cozumel is really nice and you can do it easily on your own. We had indeed a very nice stay and we can recommend it to everyone looking for as well peace as cultural or sport activities.

Room Tip: Do not pay extra for a room with a sea view, the other rooms have also nice views (garden and /or sw...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne-Mie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamAzteca, General Manager at Viva Wyndham Azteca, responded to this review, September 9, 2013
Dear guest,

Reading your positive review is a real reward for the entire team here at Viva Wyndham Resorts and we are very happy to know we have achieved our goal of offering you a memorable stay at our Viva Wyndham Azteca Resort.

Thank you for choosing Viva Wyndham Resorts for your stay and we look forward to offering you a second unforgettable holiday at one of our properties in Mexico, The Bahamas or the Dominican Republic.

Kind regards,

General Manager
Viva Wyndham Azteca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

We really enjoyed this resort in February. This was a few years ago. The food was always so
good. The service to the rooms were always clean. The staff around the resort, very friendly.
It was so nice to be able to walk to the town many times a day, if you so wish because it might
have been a 15 minute walk. This has been our favourite resort & we've been to different places
& different resorts.

Room Tip: Choose rooms facing ocean, if you like a nice view.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Florenciarita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamAzteca, General Manager at Viva Wyndham Azteca, responded to this review, September 9, 2013
Dear customer,

Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca. We are glad to know that you had the chance to enjoy your vacation at our resort.

It is a pleasure to know that our services and facilities met with your expectations.

Again thank you for recommending Viva Wyndham Azteca.

Best regards,

General Manager
Viva Wyndham Azteca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 30, 2013

This resort has a lot to offer to both people with young families or those who are travellling in couples or even alone.
Food is good, beach is paradise, staff is awesome.
No need to tip regularily to be served with a smile.
The front desk is most welcoming.
Having spent two weeks at this resort, I never heard any complaints from other guests.
The hotel is smalll compared to the rest but this is what I enjoyed the most.
Entertainment team gets everyone involved and are always present. They take the time to get to know their guests, young and old. You can or cannot get involved, it truly up to you.
Short distance to 5th Avenue. Perfectly located.
Will definately return.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1969happygolucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viva Wyndham Azteca

Property: Viva Wyndham Azteca
Address: Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#45 Family Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#62 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Viva Wyndham Azteca 3.5*
Number of rooms: 335
Official Description (provided by the hotel):
Be close to everything. White sand beaches. Mayan ruins. Lush jungles. A championship golf course. And exciting nightlife. The Wyndham Azteca All-Inclusive Resort, a stunning resort on the breathtaking Mayan Riviera on the east coast of the Yucatan, has it all. And it's just 45 minutes from Cancun International Airport in Mexico. Explore captivating Mayan ruins. Find your own private seaside cove, or experience the fun in the sun and nightlife of Playa Del Carmen, just two miles away. ... more   less 
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Also Known As:
Viva Wyndham Azteca Hotel Playa Del Carmen
Viva Azteca
Wyndham Playa Del Carmen
Playa Del Carmen Viva Azteca
Playa Del Carmen Wyndham
Viva Wyndham Azteca Riviera Maya/Playa Del Carmen, Mexico

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