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“Wonderful resort”
Review of Viva Wyndham Maya

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Viva Wyndham Maya
Ranked #86 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful resort”
Reviewed January 8, 2014

We were at the Viva Wyndham Maya from Dec.6 through Dec 13, 2013. The resort staff was fantastic! The place was spotless, and I would recommend it to anyone who wants to have a great vacation in Mexico. The entertainment was top notch, and the food also was very good. The attention to detail in all aspects did not go unseen. We were so overwhelmed with the kindness of the staff, that I will never forget it. My sister fell and was injured, and we were cared for in the most genuine manner. It was truly a wonderful experience in spite of her injury. You could not find a better place to stay, and I highly recommend this resort.

Room Tip: Rooms closer to the ocean have a great view.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 22, 2014
Dear Kathy,

First of all we would like to thank for your kind comments and for taking the time to post your review on TripAdvisor.

We assume that in the meantime you have also received our letter that was send by email. We hope your sisters’ recovery is going well. It would be our pleasure to have the opportunity to receive you, your sister and the rest of your family once more in order for everyone to enjoy our services and our beautiful location at it’s fullest.

Once again thank you very much for sharing your experiences and for recommending our Resort. We remain at your entire disposal.

Best regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (599)
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English first
Level 6 Contributor
166 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 8, 2014 via mobile

Just spent a week here and had a great time. Few issues with the room but nothing crazy. If you are a regular all inclusive traveler you will always come across some sort of problem. If you want a nicer room you want to be in the 3000 rooms. but if you want to be close to the beach they are not as nice but nice enough. The beach is spectacular. The food overall is 6.5/10. The drinks are great.
Location is perfect if you wanna be close to Playa Del Carmen. We walked there and it took us 20min.
Overall great vacation despite the rain.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank MissWorldTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 22, 2014
Dear customer,

Thank you for giving us the opportunity to serve you at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Our customer’s satisfaction is our constant goal.

We would like to thank you for your preference and we hope to have the chance to welcome you back soon.

Warm regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tirgu Mures, Romania
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 5, 2014

It was my first experiance in the Carribian sea and this hotel was the perfect choice for me and my family. We stayed there for 2 weeks and 1 minut I couldn't get bored,because the animation team was very active and friendly.The room was large and very clean.The food it was delicios and various.The beach...like in the dreams.I realy recommand this hotel for everyone!If you want to relax,you can relax,if you want to party I won't stop to party togheter with the animation team!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Norby23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 17, 2014
Dear guest,

It is really satisfactory to receive your positive feedback and to know that we exceeded your expectations during your stay at Viva Wyndham Maya.

Your comments about our staff and about the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our animation team.

We look forward to welcoming you back and thank you for your review.

Best regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level 6 Contributor
216 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 1, 2014 via mobile

The resort was clean, easy to get around and many activities. We were there for the week of Christmas. It is the busiest week of the year.

Pros: beautiful weather, resort and rooms were very clean, dive shop on site, family friendly(no drunk people stumbling about), calm waters, walk to Playa del Carem (20 mins), staff was friendly, water at the buffet, resturants on site and at the bar and snack shops is filter so you can drink the water and ice, you can eat the fruit and veggies as well, always times were drinks and food are open, small shopping plaza right across the street, close to golf course

Cons: food was average at best, guest services staff average, you have to go out early to get a lounge chair at the beach, typical beach ...not much to do if it rains, you have 3 reservations for dinner be sure to make the reservations right away as the restaurants "fill up". We never saw them full but this is what they claim

Tips: off site watch for scam artists that claim they know you but really just know the resort wrist bands, golf course is all inclusive drinks and food come with the fee as well as golf cart, if you run or walk go left out of the resort it is much quieter, you can get much better deals if you make your reservations before hand for things such as transportation, go as early as you can to off site places such as chichen itza, to eat at on site we liked : palco the best

Stayed December 2013, traveled with family
Helpful?
3 Thank CaliTraveler23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 15, 2014
Dear guest,

We appreciate your feedback on your recent stay at Viva Wyndham Maya. Your opinion is valuable to us and we will take your comments and suggestions into account in order to improve our services on a continuous basis.

Please do not forget that Viva Wyndham Maya will be pleased to welcome you back.

Best regards,


General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 31, 2013

Food

Excellent buffet covered all needs as with all buffets though you do get bored. The breakfast had the widest and weirdest range I have seen. Dinner the lime ice cream is to die for. The beach cafe food is lovely, I enjoyed the salad bar , my daughter pizza and chips and my husband chili and rice daily. The Italian a la carte I didn't rate but others did but don Diego's on the other hand was excellent for food and atmosphere with the power cut only adding to the experience

Animation team

We're always busy smiley and active, we didn't participate but they kept the holiday atmosphere going and we became avid volley ball spectators

Staff

Exemplary couldn't do enough for you and so smiley and happy

Grounds

Very we'll maintained I felt sorry that they had to keep squeezing the water off the floors when it rained they should have drainage

Entertainment

Really not our bag but very well organized and popular with most. We did like the Mexican folklore and the mariachi band in the square. I would like to see a wider range some live music maybe as the entertainment let the holiday down the only thing

Beach

Great especially the first day when the waves were awesome

Pool

Kept spectacularly clean, the relax pool was nice for the half an hour we were there until we realized our thirteen year old wasn't welcome

Wildlife

Entertaining though we never found out the names of all of it especially the animals with Long noses and high tails

Rooms

The only problem was we read that we would have a coffee maker and fridge but on arrival were told this was only for club members, a big let down especially when it was raining heavily. The beds were fabulous which is important to me as I have back issues would have liked a light duvet. The bathroom was fabulous and we had a nice half sea view from the balcony

Rain

Yes unfortunately it rained but it is winter and didn't spoil the holiday the staff tried to keep the entertainment going but I would suggest you bring entertainment, some downpours lasted six hours to all night and some were only short

Would definitely come back

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank JerseyJoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 15, 2014
Dear guest,

Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive.

Your comments about our staff and about the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our entire team. We are absolutely sure it will make their day.

Once again thank you very much for sharing your experiences.

We would be delighted to welcome you back in the near future.


Kind regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morden, Canada
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 30, 2013

We just got back from a week at the Viva. Staff is excellent, Food was very good. Ate at 3 of the A la Carte's which were excellent. The only huge negatives were: 1 bottle of water in room for entire stay (water in hotel not potable, had to buy water or ask at the bar to fill a bottle to take back to the room), rooms where very musty smelling (they stunk), bar fridge was empty. To me an all exclusive provides at least water and pop in the room. Stayed in room 3228, leak in ceiling light fixture, but very quiet at night.

Overall had a good time, but would stay at a different resort next time.

Room Tip: If you want a quiet area pick in the 3000 range, got this tip from another traveller
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 16, 2014
Dear customer,

We appreciate the time you dedicated to write your remarks about your stay at Viva Wyndham Maya. Your review will assist us in our commitment to improve in all aspects of our operations.

We regret not having been able to fulfill your expectations.

Thank you for the opportunity to serve you at our resort.

Kind regards,


General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warba, Minnesota
Level 4 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 28, 2013 via mobile

We spent the first week of December at the Viva Wyndham Maya and had a great time. In the reviews I read before booking the trip there was a lot of complaining about the food and drinks and I will say the buffet was the same everyday pretty much but there was something for everyone and you will not go hungry it is a mexican buffet but also has pizza, bugers and pasta everyday. As for the drinks they were one of the best all inclusives I have ever been to for quality drinks and all top shelf is displayed and all you need to do is ask and you shall receive. There were 4 of us in our group age range 28-30 and each one of us felt the affects of the alcohol it is not watered down and I actually watched them open brand new bottles everyday. During our stay almost every other guest was from Germany or Turkey so not many english speaking guests but it didn't bother us. We ate at the Don Pablos speciality mexican two nights it was so good and also the Italian at the Viva Maya Azteca and that was delish! 5th ave is a $7 cab ride or about a 2 mile walk that is very safe and well lit. We were never bothered about timeshares and the staff where the best especially the pool/swimup bar bartenders some of these guys work 24 hrs shifts and you would never know they keep on moving. The only big complaint I have is about the guests, I only seen the bartenders and servers being tipped a hand full of times the whole week and these guys are bending over backwards to make sure you are having the best holiday/vacation and your food and drinks are already paid for and you can't even throw them a buck every now and again? ! These staff depend on tips as it is usually 80% of their income and this includes the maids that are cleaning up after you all week! Take in mind most of them make less a year than what you paid for a week of fun in the sun.

Stayed December 2013, traveled as a couple
Helpful?
6 Thank sara l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 16, 2014
Dear guest,

Thank you for your kind and detailed review of our Resort, its facilities and services.

We are very glad to read that your experience corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get.

Thank you so much for your enthusiastic and motivating comments directed to our staff and we assure you that we will try our utmost to make your next visit as enjoyable as the first one.

Kind regards,


General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viva Wyndham Maya

Property: Viva Wyndham Maya
Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico

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