My wife and me just turned home. We spend two weeks in this resort. First reception take forever to take care you after many hours of travel. then we get sick both of us after eat in the buffet. after all we say ok we deal with it. all the personals so nice except one person GHALIA from guest services guys, you read THIS "GUEST SERVICE". we have 6 reservations for 2 weeks and everytime we went there all the personal so nice, but this particular person is so racist for the germans people, and american people. We notice my wife and me, she was with a white I-Pad under the desk texting one day when we arrived to make a reservation she look us like "why know". Then we when in the morning she was there with another nice girls. She was talking personal staff on the phone. You might say how you know explain you guys.My wife speak spanish and french, she was listening the conversation. Anyway that is something the we dont her personal conversation but looks really bad the kind of the hotel is like this and the have staff like this girl working on this hotel and also in this deparment "GUEST SERVICE".... ok we dont say anything because maybe she has authorization to use de cell phone, I-Pad and the hotel phone to make phone calls. I really my self ask few guys who she is and everyone tell me she is only another simple employee from the hotel the diferent is she think she is the owner....
My point is this: the hotel is ok and the staff is great but you all vacation people like this damage the image from the hotel and all the jobs the other staff those. We all my respect to the manager on guest service desk and hotel manager, how they can have a staff like this working in this hotel and over all in this "DEPARMENT GUEST SERVICE". I know whetever I say is not important to them. But if you guys go there dont go with this person really. remember the name is GHALIA curly hair and walk like she was the owner of the hotel and talk with a bad behavior. I feel sorry for her because she dont open the eyes and see, she is only another employee from this big company.. And I also hope they do something about it ... Thank you for read this i just tell you what i saw in my vacations...
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- Also Known As:
- Viva Wyndham Maya Hotel Playa Del Carmen
- Viva Maya
- Maya Viva Wyndham
- Wyndham Hotel Playa Del Carmen
- Wyndham Playa Del Carmen
- Playa Del Carmen Wyndham
- Wyndham Maya
- Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico