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“A tropical adventure”
Review of Viva Wyndham Maya

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Viva Wyndham Maya
Ranked #86 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed October 15, 2012

We stayed here on our first visit to Mexico September / October. We were immediately struck by the humidity and pretty high temperature on arrival mid-afternoon. The whole area is swathed in quite dense, lush, tropical foliage and the hotel has, if anything, a surfeit of staff.

Given that practically none of the reception, restaurant or bar areas are enclosed – hence no air conditioning, we did find it necessary on occasions to retreat early to our air conditioned bedroom!

Before travelling, we had heard a number of stories related by friends etc. about mosquitoes and the dreaded Montezuma’s Revenge. We are delighted to say that we encountered neither and returned home to the UK as fit as we left it.

As you might expect in a sub-tropical environment such as this, we came across a few “critters” we had never met before simply wandering around the hotel grounds – agouti, black spiny-tailed iguana and a coatimundi. I guess you either love them or are scared stiff.

The food in the buffet Terrazza restaurant is sufficiently varied to please all but the most demanding of clients and the three a la carte restaurants also very good quality. I was possible to visit all these three a la carte restaurants once a week (each). The reservation desk in the Reception area opens at 8am daily and it is necessary to book early. Wine, beer soft drinks and water are available in the restaurants. This is an all inclusive resort hotel (wristbands must be worn) and the quality of the drinks available very good.

Although our holiday was supplied by Virgin Holidays we did not see too many English guests but naturally, a great number of Americans, Canadians and South Americans.

A taxi into nearby Playa del Carmen costs 70 pesos (about £3.50) – ask for Quinta Avenida – 5th Avenue it ain’t but it is nevertheless useful for shopping. I would recommend taking the ferry across to the island of Cozumel (312 pesos return). The passage is about 35 minutes and is quite frequent.

If you don’t want to venture so far from the hotel just walk up the main drive of the hotel to the dual carriage way and you will find the “Playacar Mall”. There must be about two dozen shops here and it ought to be easy to find the souvenirs you’re looking for.

We enjoyed our two weeks and would return (if not next year). For us the main criticism is the complete lack of control over smoking which you seemingly could do anywhere, at any time. This was very surprising since I understood that the Mexican government had recently introduced laws prohibiting smoking in public areas other than those designated for that purpose. The amount of smoking was, frankly, horrible to have to put up with!

Room Tip: As for a room in one of the blocks on the seaward side of reception
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  • Stayed: September 2012, traveled as a couple
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11  Thank Elburtonsmiffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear customer,



We appreciate your feedback on your recent stay at Viva Wyndham Maya. Your opinion is valuable to us and we will take your suggestions into account.



We are glad to know that you had a great first trip to Mexico. Thank you for recommending us on TripAdvisor.



We remain at your disposal.



Best regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,232 - 1,238 of 6,803 reviews

Reviewed October 14, 2012

Just got back from staying here. It was a great value for the price and the buffet was excellent with plenty of options. Unfortunately as a few others have mentioned, the rooms are very noisy. THE REASON for this (which I haven't encountered in any other reviews) is because the hallways are tiled and not carpeted and have high ceilings. This turns them into vast echo chambers, especially during check-in and check-out when wheeled suitcases rumble down the corridors and tourists chatter excitedly. Additionally, while the themed restaurants are excellent, the number of reservations you get is dependent on the number of nights you stay. We stayed for four nights and only got one reservation. (Mediterranian - highly recommended.) Our room also faced the stage, which gave nightly shows. Great view from the balcony; lousy sound as they cranked up the bass. Our toilet seat wouldn't open all the way, either, because of the bathroom countertop, but as I haven't encountered this issue in any other reviews, it might just be our room.

On a pleasant note, all of the staff was incredibly friendly and helpful. All of our questions were answered by the concierge. Some things to keep in mind: the staff in the gift shop only spoke Spanish. They were quite adept at pantomiming things and very patient with our halting attempts to communicate, though. The currency exchange worker also only spoke Spanish, and on the day that we changed our money, the worker was very quiet and hard to hear.

Some recommendations to make your trip go smoother: invest in a Spanish-English dictionary or translator. When conversing, remember that for the most part, Spanish is phonetic. If you see a letter, you say it. The natives responded really well to being greeted with "Hola" in passing, much as we in the States would say "hey" or give a nod as we pass on the street. Be prepared for the humidity and the effect it has on paper. Your books and notepads will feel sopping wet, and it will take a while for clothing - especially cotton - to dry.

Schedule in some relaxing time; don't try to do it all or see it all. And above all: HAVE FUN!

  • Stayed: October 2012, traveled as a couple
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4  Thank mrs_snorlag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear customer,


It is really satisfactory to receive your positive feedback and to know that we fulfilled your expectations during your stay at Viva Wyndham Maya.

We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities.


Thank you for recommending our resort and please remember that we will be pleased to welcome you back.



Kind regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

My 2 girlfriends and I stayed at the Viva Wyndham Maya in May 2011 for 7 days. None of us had ever been to Mexico, and chose this resort based on it's price point and decent reviews on trip advisor. Our age range is 22-27.

We arrived at the resort at night, and there was a bit of a wait to check in, but nothing that was too strenuous. We were supposed to travel with a group of 4, and ended up with two adjoining rooms, which were very clean, simple, and had everything you needed. Our balcony faced the beach. I also want to note that the washrooms and showers were HUGE and very clean as well.

This resort was small in comparison to others I have been on, which was PERFECT. It didn't take us the full 7 days to figure out where everything was, and had a cozy feel too it.

There was a good mix of young people, families, and older couples on this resort. The night life was good, only because the week we were there there were lots of young groups traveling together. However, if you find the resort is lacking nightlife, here is another perk: It is within a 20 minute WALKING distance to Playa Del Carmens downtown night life. We went into the city on our own numerous times both walking and taking a cheap cab, and enjoyed the bars and clubs.
Another plus? There is a Starbucks RIGHT ACROSS FROM THE RESORT!

The beach was beautiful and very clean. I had heard that the beaches in this area could be rocky, but ours was pure white sand. The animation team was all very friendly and even got us into aqua fit (which was quite challenging considering the heat and hangovers).

Food at the resort was hit or miss... there was always something that was edible. Towards the end of the trip all three of us got a stomach bug, but nothing that couldn't be controlled with a visit to the local pharmacy. Upon our return, I visited my doctor who advised me to not eat fresh vegetables and fruit in this area, as our bodies aren't used to the bacteria in the region, and is the most common reason people get sick. Next time I'll just take Ducoral prior to going.

We went on a number of excursions on this trip, which included Xelha, A day trip to Coba, zip-lining, and swimming in Cenotes (underground caves) and parasailing.

Overall, I would highly recommend this resort to anyone. We had the perfect week of relaxing on the beach, partying at night, and adventure by day.

  • Stayed: November 2011, traveled with friends
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5  Thank Eva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear guest,



We would like to thank you for sharing your review with other travelers on TripAdvisor.



We truly appreciate you choosing Mexico and especially our resort for your vacation. We are thrilled to hear you had an excellent time with your friends and we hope that your detailed review will help other visitors in their search on TripAdvisor.



We look forward to your return visit and thank you for choosing to stay with us at Viva Wyndham Maya.



Kind regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

Just returned from 2 fabulous weeks at the Viva Wyndham. We particularly liked the choice of restaurants- Mexican,Italian,Mediterranean and chic modern- you can go 3 times per week. They did not stint on the drinks you never queued longer than a minute aLthough the drinks aren't strong they were plentiful. We had some great shots made for us and the afternoon coffees were amazing.
The rooms are spacious and were cleaned every day and sheets and towels changed. The staff were extremely friendly and helpful.
It is at a great location right on the beach there is a family pool( noisy) and a relaxed pool for adults only. The entertainment staff work very hard and have a wide choice of day and night things to keep you occupied if you want to partake.
We were able to easily get about good bus service to Cancun and short walk to Playa del Carmen.
There is timeshare about but we had no hassle at the hotel from their vacation club.
We can highly recommend this hotel- we flew with virgin- there are not many English about a good mix of Mexician, American,Italian and Argentinian

  • Stayed: October 2012, traveled as a couple
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6  Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear customer,

Thank you for publishing your positive review on TripAdvisor.

Our continuous commitment is to provide quality service to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property.


Please do not forget that we will be pleased to welcome you back at Viva Wyndham Maya.



Best regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

I travelled with my boyfriend & 3 other people on Sept 29th to Viva , Playa Car we left on Oct 6th.
From the time we arrived until the time we left, we had a great time !!!
When we first arrived the hotel did not have our room, they had it for the next day. That was because of place we booked from. The manager was quick with help to fix this & we had a room shortly after :) When we arrived it was 1030 am, they were very quick to give us our braclets, tell us we were free to enjoy the resort and all that came with it until our rooms were ready, since it was still before check out time. and they were very quick to place us in rooms, before the check in time of 3pm.
The food was good !! we never made reservations at any of the resort restaurants , as the buffet & snack bar had very good choices & variety , even there they are quick to clean your table, come & ask you what you may like to drink :)
The place is amazing, marble all over the place, great open lobbies , a great entertainment area, and huge pool bar with a swim up bar, although the day the pool was not busy they were not serving from the swim up bar ! :( & the pool bar is open all night :)
At the beginnning of the resort before the main lobby is an adult only relax pool, it was never very busy & there is a bar there open from 11-12 til 6 i believe. they also have a childrens club with great hours, many daily activities & a nightly show.
Archery, climb wall, trapeze activities and tennis courts are available.
Being right on a nice white sandy beach where the waters are very minimal to almost none. They have water sports included and of course some you do have to pay for.
We went parasailing our first day there !!! and first time ! i recommend it to everyone! i was serouisly so scared , but enjoyed it so much. A lot of people are willing to negociate with prices.
NEVER BUY JEWELRY FROM THE BEACH!
The staff of the resort are so friendly , and we even seen some on 5th ave that talked with us & such.

  • Stayed: September 2012, traveled with friends
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4  Thank 707mandi_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear customer,

Thank you for giving us the opportunity to serve you and your friends at Viva Wyndham Maya during your recent vacations.



It is a pleasure to know that you were able to enjoy our services and facilities. Our customer's satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests.

We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham Maya.



Kind regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

If I would of paid more than 700$ for a week for this place, I would of been really disappointed. Check-in: 40 minutes.
Rooms: VERY noisy if you're not in a superior room (we got moved there after 2 nights of not sleeping) and damp. My bathing suits and towels did not dry at all.
Food: OK if you're not fussy. there's always pasta.
Service: Wow - are they human or robots? Bartenders don't smile or even say thank you after tipping. Very americanized hotel. You don't feel like you're in Mexico.
Even in the "low season" this hotel feels like it's over populated for the space it offers. Not even chairs and palapas. Thank god for the "relax pool area".Music was pop, wish there was a little more latin music to at least make you feel a little bit in Mexico.

Room Tip: Pay the extra for the Superior room. You'll get some sleep. (It's block 3 near the "rel...
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sassepeussa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear guest,



Thank you for the review regarding your recent stay at Viva Wyndham Maya.



We are sorry your experience did not meet your expectations. We appreciate your comments as they will help us to evaluate our amenities and services.



Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya.



Best regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

We spend 10 days in Viva Maya from 19th sept - 29th sept. We are a young couple (about age of 30's)... Check in was very easy, and quick, but it depends on the time when you arrive, if its busy obviously will take longer time. Upon check-in we recieved our all-incl bracelets and the towel cards. But there was no any explanation about anything else you have to know. If i wasnt read this topic before the trip i would not knew many things. They did not inform you about the theme restaurants, or that you have to make reservations for them, or what services are available in the resort. Nothing. I read here before that the receptionists and the guest service employees are not so nice, I kinda agree with it. Some of them are nice, but on most of them i could tell they dont enjoy their work. But maybe it was just the weather :)

I could make 4 reservations in the theme restaurant without any problem. But we only were in the Mexican and in the International one. I didnt like them much, it was a dissapointment for me.

Room was nice, we were near the beach in the block nr. 1300. We were in kind of the middle of everything, same distance to beach, same to reception/lobby area. We had 2 dobule bed. We had also fridge in the room. We were welcomed with 1 bottle water, it will be refilled day by day but only if you leave some tips to the housekeeper. Room was made up every day, was very nice. Take care of the toilet, do not use so many toilett paper, otherwise it will stuck. General problem, cuz the water has not much pressure. But the Shower was amaizing!!!!
The corridors are very noisy in the morning and at night... so if u are sensitive of that, u will not sleep long, or will not fall asleep early... The day of the arrival we went to sleep early cuz after 13 hours travelling and cuz of the jetlag we were really tired...but was imposible!!!

Food: the best was the La Terazza, although the food was repetitive, we always found something to eat. I loved the bacon they made every morning. And try the sweets, they are delicous!!!

The beach is very nice. We went in both other directions to check it, but we found here the best beach in the area. Not much else to say about it.

The staff in general was nice. Some of them was extremely happy, some of them was not at all...

Some advices:

We have been in 2 excursions: Chichen Itza- i think its a must :) and Tulum-Coba-Playa Paraiso. U can make good deals with the tour sellers in the Playacar Plaza/Shopping Center. Dont be afraid when they are like 'attacking' u and try to sell u tours. That is their job, they try to sell as much as they can, cuz they are working for comission of course. But they are reliable, there was no any trouble. But BARGAIN!!!!! Dont be shy to say half of the prize what they say. I paid 1500 pesos for Chichen Itza for 2 person! :))) Less for Tulum-Coba...

We also went to visit Cancun. We went with ADO buses to from Playa Del Carmen, it was about 43 pesos per person, in a big ariconditoned bus, they even play a movie on the way which takes about 1 hour. In Cancun i can recommend not to go by taxi, its very expensive. We went by public transport. Bus line R2 is going all the way around only for 7 pesos!!!! Bus stop is near the bus terminal where u arrive. But remember well of the bus stop cuz there is no any sign on the bus, no led screen which says the stop name or something, so we kind lost on the back way...:))

Well, it was a very nice first impression of the Riviera Maya, we defenately going back, but next time not to PDC.... Have a very nice vacation!!!

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Kacatka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this reviewResponded December 12, 2012

Dear guest,



We would like to thank you for sharing your review with other travelers on TripAdvisor.



We truly appreciate you choosing Mexico and especially our resort for your recent vacation. We are glad to hear you had an excellent time. Please be sure that your comments will be taken into consideration as they will assist us to continue improving.



Thank you for your preference and we hope to have the chance to welcome you back soon.



Kind regards,

General Manager
Viva Wyndham Maya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Price Range: $183 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico

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