Let me start by saying that every review you’ll find about the Viva Wyndham Maya is useful and correct, both positive and negative. It all depends on your expectations.
Do you want a super luxurious 5* all inclusive hotel? Then you should not go to the Viva Wyndham Maya. The room are spacious, clean and comfortable, but nothing fancy. Our housekeeper Jorge surprised us every day with animals he made from the towels, and doubt it you’ll find that in a big 5* hotel.
Ask for a room in the 1000-1399 or 2000-2399 range. They are close to the pool and the beach. Are you looking for more quiet rooms; ask for a room next to the adult pool (3000 range). In any case the Viva Wyndham Maya is not a very big hotel, and it took us less than 5 minutes to walk from our room – which was located right next to the beach and furthest from the restaurant – to walk to the bar and restaurant.
Are you looking for haute cuisine? Then you probably won’t like the restaurants at the Viva Wyndham Maya. But you will get a wide variety of fine food. Enough choice to eat something different each day, at least during the two weeks we stayed at the Viva Wyndham Maya. And when you visit other countries, you will always find food you’re not used to or do not like.
The sports and animation team made sure there was always loads of activities to choose from. They were all very nice and capable people. It’s a shame that during the two weeks we stayed at Viva Wyndham Maya no less than 5 people left the team, and other people we spoke to told us they were considering other plans. The team lead was not very friendly towards the guests, and I think he should be an example for his team. We really enjoyed watching Israel and Isabel dance, especially the shows ‘Twilight’ and ‘Las Vegas’. And Hector is a talented piano player!
The Viva Wyndham Maya is a nice place to visit with kids. We don’t have kids ourselves, but we hardly noticed there were so much kids around. There is so much they can do.
There were two things we didn’t like: if you wanted to have a sunbed on the beach or at the pool, you should get up at 5 o’clock. It is not allowed to reserve the beds with a towel, but everybody does it. After a few days we also left our towels on the beds before breakfast, because otherwise they were all taken. The second thing we didn’t like was that everybody took the food from the snack bar to the beach. After finishing a lot of them left their dirty plates next to the garbage bins, so a lot of birds gathered around to pick the left overs. I think it would benefit everybody if the Viva Wyndham Maya management would be a bit more strict about these things.
Overall we were very happy with our choice to spend two weeks at the Viva Wyndham Maya. All staff was really nice, although we think that receptionists should be friendlier and more service minded then the people that are working at the reception of the Viva Wyndham Maya.
Still doubting whether to go to the Viva Wyndham Maya or the Viva Wyndham Azteca? We decided to go to the Viva Wyndham Maya, because it’s a bit bigger, more activities and services and more people. We were told that people who complain about the noise – which is actually not necessary, we hardly heard anything – are send to the Viva Wyndham Azteca. Also the beach at the Viva Wyndham Maya is better. But for people who want to relax the Viva Wyndham Azteca is a great alternative.
Things to see when you are in Yucatan:
- Playa del Carmen 5a avenida is packed with souvenir shops, tour operators offering excursions and busy restaurants. Leave this area and you’ll find some hidden secrets. Ask the staff of the hotel if they know a nice place to eat outside the tourist area and they will send you to the best places to eat at very reasonable prices. Souvenirs are also cheaper there.
- Cozumel is great for snorkeling. We rented a ‘Mexican Ferrari’ and started driving. Our idea was to drive around the island, but we liked the beaches (and the food) at the Money Bar, so we decided to stay there.
- Tulum is beautiful, but go there very early! Around 11 o’clock the place is very busy, I guess until it closes.
- Xel-Ha is especially nice for people with kids, but we regretted we didn’t go to Xplore instead. Snorkeling at Cozumel was much better than at Xel-Ha and all the other activities we just ok. (Want to know more: read my review about Xel-Ha)
- Cancun is a must see, but nothing special. A lot of hotels, but no possibility to visit the beaches. Avoid taxis, you can easily get around the city by bus, saving a lot of money.
- We didn’t go to Chitzen Itza, because we didn’t want to spend more time in a tourbus, than at the ruins. If we return to Yucatan another year, we will rent a car and spend the night close to Chitzen Itza and go there early in the morning.
There’s a lot more to see and do, but we liked the Viva Wyndham Maya so much, that we didn’t feel like going out more.
I would like to finish by thanking the staff of the Viva Wyndham Maya, and I hope that this review is useful for you.
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- Also Known As:
- Viva Wyndham Maya Hotel Playa Del Carmen
- Viva Maya
- Maya Viva Wyndham
- Wyndham Hotel Playa Del Carmen
- Wyndham Playa Del Carmen
- Playa Del Carmen Wyndham
- Wyndham Maya
- Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico